- ICF (Annapolis, MD)
- …+ Performing the Process Manager role for the strategy management for IT services + Assessing ITSM /ITIL maturity and developing a roadmap to improve ... is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Strategy Process Manager to support the...the KM and CSI processes. + Helping establish a service catalog -based request queue (eg, with associated… more
- ManTech (Chantilly, VA)
- …Framework (AESMF), and ITIL v4, propose, document, baseline, and manage a enterprise service catalog and common control catalogue that provide tiered service ... Currently, ManTech is seeking a motivated, career and customer-oriented Service Delivery Manager to join our team...authoring and production of ITIL documentation (eg SLAs, OLA, Service Catalog , process alignment, procedure design and… more
- SHI (Columbus, OH)
- …of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog ). + Detailed knowledge of relational databases, Directory ... Manager will be experienced with ServiceNow implementations of ITSM and ITOM and will have practical experience with...a $14 billion global provider of IT solutions and services . Over 17,000 organizations worldwide rely on SHI's concierge… more
- Hubbell Power Systems (Shelton, CT)
- End User Services Support Manager Apply now "...Drive continuous service improvement to the EUS service catalog to improve user experience. + ... Incorporated Job Overview In this role the End User Services (EUS) Support Manager / HQ Site...within budget. + Lead and administer Device as a Service Program ensuring MSP delivery. + Create ITSM… more
- Insight Global (Silver Spring, MD)
- … ITSM processes and modules, such as Incident Management, Change Management, and Service Catalog . 17. Experience with ITSM tool migrations and upgrades. ... models, classes, attributes, and relationships to accurately represent IT infrastructure and services . * Implement and maintain CMDB integrations with other ITSM … more
- MSC Industrial Supply Co. (Davidson, NC)
- …for budget preparation, budget monitoring, and meeting budget targets. + Create and update ITSM service catalog items and leverage automation where possible. ... Manager , Digital Workplace Support specializing in end-user support services , including device management, asset management, support of video collaboration, and… more
- NiSource (Columbus, OH)
- … Services including Incident, Problem, Change, Knowledge Management, Request, Catalog , Configuration and Service Management disciplines + Accountable for ... ** Manager Service Integration - ServiceNow** **Full...the Information Technology Infrastructure Library (ITIL) practices for IT service management ( ITSM ). Your responsibilities may include,… more
- Capgemini (Seattle, WA)
- …Catalog + Supportthe design of custom catalogue items, working with business partners andthe Service Catalog manager and the Product Manager for ... or a similar field + Workingwith ServiceNow, including configuring an ITSM service catalog andworkflow design using Flow Designer + ServiceNowscripting… more
- SAIC (Washington, DC)
- …Asset Management (SAM) Pro, Configuration Management, CMDB, Asset Management, Change Management, Service Catalog , and more. This is an exciting opportunity to ... SAIC is seeking an experienced IT Configuration and Asset Manager to join our team supporting a US government...platform to support various modules and capabilities including IT Service Management ( ITSM ), IT Operations Management (ITOM),… more
- Synergy ECP (Columbia, MD)
- …and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog . + Two(2) years of IT application systems experience ... provider of cybersecurity, software and systems engineering and IT services to the US intelligence and defense communities. The...databases or data repositories + Applies knowledge of ITOM, ITSM , HRSD, CSM and/or Service Portal +… more