- ManTech (Herndon, VA)
- …cybersecurity incidents, and alerts. **Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic and various ... area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to...and knowledge sharing to enhance their technical skills + Support senior -level SOC personnel with the creation… more
- ManTech (Chandler, AZ)
- …AZ; Stennis, MS; Washington, DC. **Responsibilities include but are not limited to:** + Provide Tier 2 support by analyzing network traffic and various log ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Network Operations & Security Center...and knowledge sharing to enhance their technical skills + Support senior -level SOC personnel with the creation… more
- CACI International (Arlington, VA)
- …ensuring that new services incorporated in the TOC received a standardized onboarding approach for Tier 1 & 2 service support . Candidates will be responsible ... IT Operations Manager ( Tier 1 / Tier 2...service agents, O&M engineers, incident response specialist and O&M support staff (incident response, knowledge management) with expected growth… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Help Desk Support Services Specialist SME** ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...diagnose problem, will work with Service Desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- AbacusNext (San Diego, CA)
- …+ We embrace progress + We care big + We create space Responsibilities As a Technical Support Tier 2 specialist you will join a team that offers 24/7 ... provide updates on assigned escalations. + Work with the Senior Manager and the wider Customer Operations team to...to our customers & overall experience. Requirements Required + 2 + years relevant work experience as Support … more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support , Asset Management, Training ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** ** Tier 1 Help Desk Support Services Specialist**… more
- CACI International (Arlington, VA)
- …Operations Manager to oversee a hybrid operational team covering day to day Tier 2 and Tier 3 support services to include 40+ administrators and ... Program Manager ( Tier 2 /3 O&M) Job Category: Project...staff schedules, and interfacing / building relationships with CISA senior leadership. This support includes change management,… more
- Janus Henderson Investors (Denver, CO)
- …+ Provide Global support for all JHI employees (US, EMEA, APAC) + Acting as Tier 2 support specialist for the Global Service Desk T1 team while tackling ... communication and interpersonal skills + Ability to provide tier 1 and tier 2 technical support + Leadership skills for assisting with coaching, training… more
- TEKsystems (Eden Prairie, MN)
- …ensuring minimal disruption to user productivity. * Collaborate with Tier 1 and Tier 2 support teams to ensure seamless escalation and resolution of ... training and guidance to Tier 1 and Tier 2 support staff, sharing...a plus. * Proven experience (5 years) in a Tier 3 or senior technical support… more
- Wells Fargo (Charlotte, NC)
- …major incident management conference calls and associated bridge-lines + Work on tickets escalated from tier 2 support + Work on incidents in accordance with ... **About this role:** Wells Fargo is seeking a Senior Network Engineer who covers jobs responsible for...switching, F5, firewalls and proxies. + Mentor and train tier 1 and tier 2 … more
- GovCIO (Hanover, MD)
- …resolution or escalation to tier 3 team + Provide quick and professional Tier 2 application support to include ticket triage, assignment, and resolution. ... **Overview** We are currently hiring for a Sr Systems Administrator to support a...Desk Trouble Tickets for NBIS + Coordinate with other Tier support teams to share information and… more
- WM (Columbus, OH)
- …to optimize processes and evolve to best meet business needs. + Responsible for Tier 2 support escalations and issue resolution, supports change management ... origin, disability, or veteran status. **I. Job Summary** This Senior Manager oversees a global team responsible for consultation,...of enhancements (internal and vendor) and day to day support of HR systems in partnership with HR Functional… more
- Emprise Bank (Wichita, KS)
- …the technology department + Serve as an escalation point for Tier 1 and Tier 2 IT support ; ability to troubleshoot complex technology issues + ... customers achieve their goals. We are currently seeking a Sr . Systems Administrator to join our team in Wichita,...will be responsible for leadership & teamwork, end user support , hardware support , and process administration. A… more
- SHRM (Alexandria, VA)
- …with Customer Care department to investigate customer and prospect record activity and provide tier 2 support regarding email marketing communication. SMS: + ... Sr . Specialist, Digital Media 1800 Duke St, Alexandria,...and analyze programs on a regular basis.** **Responsibilities:** + Support integrated personalization technologies by driving use case development… more
- Leidos (Aurora, CO)
- …The successful candidate will be required to execute procedures of Tier 2 Software Systems Engineering operations working with senior software Engineer in a ... Security Sector at Leidos has an opening for a Tier 2 Software Systems Engineer supporting 24x7-mission... 2 software engineering and Tier 2 software application and system engineering support … more
- Kaizen Approach, Inc (Annapolis Junction, MD)
- …heavily with agency management and internal customers. + Provide Tier 1 and Tier 2 technical support , problem identification, diagnosis, and resolution + ... a Senior Network Security Systems Administrator who can provide support to Network Security Boundaries including day-to-day operations, monitoring and problem… more
- University of Florida (Palm Beach, FL)
- …Spec I Job Description: Duties and Responsibilities: + Accept and log support calls, provide Tier 2 support and resolution and refer to Tier 3 ... of IT related initiatives (OS deployments and divisional relocations, etc.) + Provides Tier 2 support to users for basic software and hardware of end-user… more
- Kaizen Approach, Inc (Columbia, MD)
- …Responsibilities include managing IT system infrastructure, providing Tier 1 and Tier 2 support for day-to-day operations, monitoring, and problem ... experience in the following: + Assisting with escalated tickets from Tier 1 support + Creating new documentation for repeatable solutions for Tier… more
- Insight Global (Roanoke, TX)
- …technical leadership to ensure successful implementation of CRM Salesforce projects Providing Tier 2 support for production issues, including fixes ... learn and implement new technologies and provide outstanding CRM solutions. As a Senior Salesforce Developer you will be responsible for helping to deliver quality… more
- L3Harris (Dulles, VA)
- Job Title: Sr Assoc, Tier 1 HelpDesk Support -Engineering Services Job Code: 8942 Job Location : Dulles, VA Job Description : Sr Associate will be ... responsible for Tier I support for external US DoD, Fed/State/Local Government agencies and...Visio, Power Point. Qualifications : + Bachelor's Degree with 2 years of prior related experience. In lieu of… more