- The Coca-Cola Company (Atlanta, GA)
- …volume forecasting, headcount planning, and project support for the Customer Contact Center. The Sr Workforce Analyst supports the WFM team as an ... system and leader of the team. In addition to their primary deliverables, the Sr Workforce Analyst ensures the team's deliverables are on time and high quality.… more
- Geisinger (Danville, PA)
- Job Summary The successful candidate will have work force management ( WFM ) experience and experience with real-time analysis (RTA). Other necessary skills/experience ... operational and financial benefits and impacts of scenarios while ensuring execution to meet/exceed service level standards and efficient utilization of resources.… more
- Intuit (San Diego, CA)
- …+ Strong knowledge of contact center infrastructure, including queue management systems, WFM , telephony systems, and CRM. + Experience in managing contact center ... incident management teams. + Managing the operations' strategy and execution , including queue monitoring, skilling, and routing configurations, schedule escalations,… more