- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …**Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- American Society of Health-System Pharmacists (Bethesda, MD)
- …are responsive and adaptable to evolving business needs. + Oversee outsourced and internal help desk function. Manage to ensure high staff satisfaction and quick ... Information Technology is a key member of the ASHP Senior Leadership Team (SLT) who serves as a strategic,...resolution of help desk service tickets. + Perform other… more
- Steampunk (Mclean, VA)
- …(SOPs), "As Is" documentation, Installation Instructions and any other required O&M and help desk documentation as required + Work with Infrastructure and ... + Minimum of Five (5) years of experience managing IT systems at the senior level and/or; + Associate's Degree, with a preference of Bachelor's degree, or higher,… more