- Amazon (Seattle, WA)
- …for customers and solve complex problems on their behalf, with ingenuity and simplicity. The Senior Program Manager , Customer Experience, is a core ... At Amazon, we are working to be the most customer -centric company on earth. To do this, we look...Amazon teams to deliver on your roadmap. Partner with program /product managers, category teams, finance, legal, operations associates and… more
- Amazon (Redmond, WA)
- …high-speed broadband connectivity to unserved and underserved communities around the world. The Sr . Program Manager , Customer Terminals will play ... a pivotal role in defining customer terminal products that will meet customer ...Basic Qualifications - 4+ years of technical product or program management experience - 5+ years of working directly… more
- Amazon (Seattle, WA)
- …Artificial Intelligence? Then we're looking for you! We are seeking a Senior Program Manager to join the Customer Engagement Technology (CET) Team. You ... Description Are you someone who cares about customer experience and wants to be involved in...will be responsible for driving a high-visibility program of utilizing the capabilities of Artificial Intelligence (AI)… more
- Amazon (Seattle, WA)
- Description Customer Trust is looking for a Principal Program Manager to join the Customer Trust leadership team supporting cross-functional programs. We ... be keys to your success. Key job responsibilities The Principal Program Manager is responsible for consistently bring strong customer centric approach and… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) ... to ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen...skills. To excel, you will use your project or program management experience to advocate for, and improve, the… more
- Amazon (Seattle, WA)
- …network supporting Amazon's customers across the Americas Emerging region. This Program Manager is a key member of the Customer Service corporate program ... and develop the expansion planning needs for the CS Customer Experience (CX) program team and operations...strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving… more
- Amazon (Bellevue, WA)
- …is still to be defined? Alexa Customer Journeys team is looking for a Sr . Technical Program Manager to help customers find new experiences on events ... expert in itself. We are looking for an experienced, customer obsessed Technical Program Manager ...used to drive multi-million dollar businesses and reporting to senior leadership Amazon is committed to a diverse and… more
- Amazon (Seattle, WA)
- …driving value to our customers and Amazon Web Services (AWS)? AWS is seeking a customer -obsessed Program Manager to join the Private Pricing Programs and ... to drive innovation and automation in Private Pricing. The Program Manager , 3PX is responsible for managing...managing metrics, coordinating and driving execution, and communicating to senior management on status, risks, and program … more
- Amazon (Bellevue, WA)
- Description Amazon is looking for a ( Senior ) Program Manager with a strong delivery record and proven project management experience to own strategic, ... sellers, and third-party partners around the globe. As a ( Senior ) Program Manager with Amazon,...to resolve operational issues. As a program manager you will work cross-functionally to drive customer… more
- Amazon (Seattle, WA)
- …sellers to delegate their customer service to Amazon. We are seeking an experience Senior Program Manager to own this program for our customers ... Description Amazon's mission is to be the "Earth's most customer -centric company", and our award winning Customer ...programs. They will be equally comfortable both presenting to senior executives, and getting into the weeds of driving… more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is looking for an experienced Senior Program Manager to join Amazon Stores Global Quality (SGQ) team. In this ... key programs and influence multiple cross-functional teams' roadmaps to drive customer experience improvements and defect elimination. You will be responsible for… more
- Amazon (Seattle, WA)
- Description If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to ... impact across multiple organizations * Development of the overall program strategy, tactically driving teams in and outside of...up your sleeves and do whatever is necessary; general manager / owner mentality * Create, communicate, and manage… more
- Amazon (Seattle, WA)
- …of the Customer (VoC) domain, we are looking for a passionate and seasoned Program Manager to oversee the Voice of the VoC Training and User Management ... customer experience and economic impact of defects, and program piece to maintain and optimize defect elimination process...driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process… more
- Amazon (Seattle, WA)
- …for our employees and customers? Consumer Customer Service Support (C2S2) is seeking a Sr . Manager , Program Management to lead its Program Strategy ... Description At Amazon, we're working to be the most customer -centric company on earth. Customer Service is...set a bold vision and lead multiple teams of program managers who oversee high impact cross-functional programs in… more
- Amazon (Seattle, WA)
- …on two of the most critical trust-building areas of the shopping experience: customer service quality and fulfillment quality. Today, Amazon shoppers are less likely ... that will help measure the quality of fulfillment and customer service provided by our selling partners on every...on key metrics to demonstrate the impact of the program and to constantly iterate and improve on that… more
- Amazon (Seattle, WA)
- …the ability to think on your feet are highly valued? The MARS team is looking for a Program Manager to help shape the future of the program and lead our ... is to support Device, Digital, and Alexa Support (D2AS) customer facing issues by owning bulk actions such as...ever-changing business environment. - Prepare strategic recommendations, roadmaps, and program updates to senior management for the… more
- Amazon (Seattle, WA)
- Description Amazon's Customer Service (CS) organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa CS (D2AS) ... Team. You will be a key member of the Customer Experience Solutions (CXS) team, which is responsible for...will have a proven record of complex project and program delivery, from conception and design through implementation, measurement,… more
- Amazon (Bellevue, WA)
- …wide initiatives? The Americas Delivery Service Partner (DSP) team is looking for a customer -obsessed Sr . Program Manager to build scalable solutions ... program , and create simple solutions. As the Sr . Program Manager in DSP...strategy, end to end delivery, and communicating results to senior leadership - Experience defining program requirements… more
- Amazon (Seattle, WA)
- …succeed as sellers in Amazon's store. We need a Sr Program Manager who is able to apply their customer obsession towards financial products that support ... their success as sellers. We are seeking an experienced program manager who understands the importance of...strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - MBA, or Master's degree… more
- Amazon (Bellevue, WA)
- …Paid Time Off (PTO) - 401(k) Plan Key job responsibilities As a Senior Manager leading an CX Strategy, Insight and Program team, this role is responsible for ... -centric company? Then come soar with Amazon Air! AIR Customer Experience Strategy, Insight and Program team's...for a highly skilled and motivated Sr . Manager , CX Strategy, Insight and Program to… more