- ServiceNow, Inc. (Santa Clara, CA)
- …in similar roles at other Enterprise Software, ideally ITIL related companies, to include technical account management , program or project management or ... in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts...to sponsors and or stakeholders in solving governance, project management , business process and or technical problems.… more
- Viking Termite and Pest Control, Inc. (Basking Ridge, NJ)
- Customer Escalation Specialist Job Summary The Customer Escalation Team is made up of experienced Specialists who have the developed the judgement to navigate ... This includes delicately balancing the customer's expectations and the company's profitability. The Escalation Team is a team of experts who will manage the customer… more
- Microsoft Corporation (Charlotte, NC)
- …customers get and stay productive with Microsoft 365 product families. The Support Escalation Engineer (SEE) serves as a senior technical leader for Microsoft ... and product knowledge to solve problems. They investigate and solve highly complex technical issues requiring expert product or service knowledge. They act as a… more
- Advantage Solutions (Chicago, IL)
- **Summary** **Senior Technical Account Manager** The Senior Technical Account Manager plays a crucial role in cultivating and maintaining relationships ... Technology Division. Serving as a trusted advisor to the business, the Senior Technical Account Manager bridges the gap between supported teams (typically 3-5… more
- ServiceNow, Inc. (Orlando, FL)
- …do in this role:** + Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance ... the team to deliver an incredible customer support experience. + Refine Support Account Management interactions and processes through the extensive use of KPIs,… more
- Republic Services (Eden Prairie, MN)
- …differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across ... comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our… more
- HUB International (San Diego, CA)
- …HUB's Customer Service professionals provide critical support to our customers through account management , claims management , day-to-day client oversight, ... with Business Analysts + Serves as highest point of escalation for issues or activities that the customer encounters...promotes services and initiatives. + Provides feedback to sales, account management and marketing teams for future… more
- BT (NY)
- …customer-focused business. **Why this job matters** The role holder leads key sales and account management and is responsible for selling to and managing BT ... Decide on Win new Business pursuits + Customer relationship management and profitability + Escalation point for... point for customers + Liaison with Desk based account management where the role holder is… more
- Crane Aerospace & Electronics (Burbank, CA)
- …Establishes close relationships and linkages with appropriate levels of customer purchasing, technical , and program management personnel. Must be able to ... **Customer Account Manager** Location **CA, Burbank** Department **Sales** Employment...cross functional teams including senior leadership. Manages and coordinate escalation and resolution of issues. Demonstrated ability to comprehend… more
- Intuit (GA)
- …for customers using our software. What you'll bring + 5+ years of enterprise account management experience with a track record for building and nurturing ... is an excellent opportunity for an experienced CSM, Critical Account Manager, or Project Manager with strong technical... at a time, or similar experience in critical account management , or project / program … more
- Clarity Software Solutions (Madison, CT)
- …with various stakeholders within a client organization. + Strategic account management training, eg Miller Heiman, preferred. + Technical expertise in web ... point of contact for clients in the event of escalation , including responding to the complaints and resolving the...Knowledge & Experience: + Minimum 10 years of strategic account management experience within the healthcare industry.… more
- Crane Aerospace & Electronics (Fort Walton Beach, FL)
- …Establishes close relationships and linkages with appropriate levels of customer purchasing, technical , and program management personnel. Must be able to ... **Customer Account Manager** Location **FL, Fort Walton Beach** Department...functional teams including senior leadership. + Manages and coordinate escalation and resolution of issues. + Demonstrated ability to… more
- Verint Systems, Inc. (Columbus, OH)
- …quota in the assigned territory by identifying business opportunities through territory management , target account prospecting, and profiling, with Public Sector ... and long sales cycle enterprise software and/or high value services and/or technical sales experience with knowledge management applications. + Proven and… more
- IGT (Washington, DC)
- …departments **KEY SKILLS AND EXPERIENCE** * 2-5 years' gaming experience, ideally gained in account management roles * Proficient in MS Office (Word, Excel and ... Account Manager IV Location: Bogota, CO, 14Bogota DC,...line with the company budget * Work closely with technical production and project managers to successfully deliver client… more
- Proofpoint (Sunnyvale, CA)
- …out of out of our Sunnyvale, CA or Draper, UT location - Proofpoint is looking Account Manager, who can work well with a team of corporate sales engineers, as well ... with large mid-market organizations at senior levels, as well as with technical staff within the traditional IT organization. Responsibilities include the ability to… more
- Publicis Groupe (West Chicago, IL)
- …supervision. Account Executives are responsible for leading the day-to-day management and implementation of internal client programs and initiatives as well as ... conflict or stress + Able to identify problems and ascertain any need for escalation + Excellent problem-solving skills + Data management skills + Excellent… more
- NextEra Energy (Juno Beach, FL)
- **Customer Account Specialist** **Date:** Apr 9, 2024 **Location(s):** Juno Beach, FL, US, 33408 **Company:** NextEra Energy **Requisition ID:** 79498 is the world's ... EST and Saturdays.** Job Duties + Troubleshoot and resolve technical issues related to our proprietary software platform, solar...sales/operations workflows + Be a knowledge resource and an escalation point for our customers + Provide solutions to… more
- Gilbert Mechanical Contractors LLC (Gilbert, MN)
- …material requirements using company pricing policies, with guidance of higher level management . + Account Expansion: -Recommend changes in heating, cooling, and ... Service Sales Account Manager - Gilbert Mechanical Gilbert, 5251 West...market, and its clients represent a diverse range of technical market sectors, with specialization in the healthcare industry.… more
- Utilities Service, LLC (Livonia, MI)
- …use of current technology and state-of-the-art equipment, plus our commitment to technical training for all employees, ensures that our clients receive outstanding ... landscaping and superior customer service. We provide complete landscape management programs, including landscape maintenance, irrigation management , plant and… more
- Carrier (Pittsford, NY)
- …other support teams across the globe. **Key Responsibilities:** + As the primary management escalation resource, this position will manage customers and internal ... + Ensure that the support team follows established processes (eg case management , problem resolution, escalation ) and best practices to ensure prompt… more