- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- ManTech (Herndon, VA)
- …limited to:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and ... advancement. ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Network & Security Operations Team...diagnosis of all incidents, logging all details + Manage technical services and support at the Tier … more
- ManTech (Herndon, VA)
- …effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 as required for incident response, resolution, and recovery ... ManTech is seeking a motivated, career and customer-oriented **Infrastructure and Platform Tier 2 Technical Team Lead** to provide unparalleled support to… more
- ManTech (Herndon, VA)
- …include:** + Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and ... diagnosis of all incidents, logging all details + Manage technical services and support at the Tier ...I support activities + Provide, maintain, and continuously improve Tier 1 processes and SOPs + Collaborate… more
- KBR (Springfield, VA)
- Title: Tier 1 Service Desk...oriented and able to effectively and accurately document various technical issues utilizing a Service Desk ticket ... Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support...support government customers in the Washington Metropolitan Area. Provide technical support to organizations internal users of desktop applications… more
- Humana (Richmond, VA)
- …of our caring community and help us put health first** The Associate Director of the Tier 1 SOC is a critical role in our organization, responsible for leading ... strategic thinking, and leadership abilities. The Associate Director will oversee the tier 1 SOC (MSSP) providing 24x7x365 coverage, ensuring the effective… more
- L3Harris (Dulles, VA)
- Job Title: Sr Assoc, Tier 1 HelpDesk Support-Engineering Services Job Code: 8942 Job Location : Dulles, VA Job Description : Sr Associate will be responsible for ... Tier I support for external US DoD, Fed/State/Local Government...A minimum of 2 years period experience with Customer Service , training or technical support. + US… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite Responsibilities: + ... Answer calls coming into the Tier 1 Help Desk by the third...years of previous Help Desk experience. + At least 1 + years of previous Customer Service experience… more
- ManTech (Herndon, VA)
- …the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for an **Associate Tier 1 NOSC** **Analyst** with responsibility to provide daily management and ... incidents, and alerts. **Responsibilities include, but are not limited to:** + Provide Tier 1 support analyzing network traffic and various log data to… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 1 Network Operations & Security Center (NOSC) Analyst.** There ... **Responsibilities include but are not limited to:** + Provide Tier 1 support analyzing network traffic and...+ A minimum of two (2) years of IT technical experience -OR- either a GIAC Certified Incident Handler… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- ManTech (Herndon, VA)
- …Perform in-depth analysis of security events and incidents independently, and in support of Tier 1 SOC Analysts + Investigate and respond to security incidents ... network and cloud resources to detect and respond to service impacting events, cybersecurity incidents, and alerts. **Responsibilities include,...escalated from Tier 1 SOC Analysts, conduct in-depth analysis,… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... technical , customer oriented and familiar with using desktop software...such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy.… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are an...ensure asset management records are accurate, inventory. + Layer 1 and Layer 2 network experience. + Configure and ... network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation and… more
- Leidos (Chantilly, VA)
- …Description:** The Digital Modernization Sector at Leidos is seeking a **CNOC Tier II Technician** to support the customer's computer data communications systems, ... Maintenance (O&M) tasks. The job duties of the **CNOC Tier II Network Technician** are as follows: + Support...records are accurate + Leverage knowledge of OSI layers 1 , 2, and 3 to troubleshoot various network faults… more
- General Dynamics Information Technology (Quantico, VA)
- …to resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software, ... Help Desk **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job… more
- ManTech (Vienna, VA)
- …necessary tools and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging, networking, system ... coding/scripting. **Duties, Tasks &** **Responsibilities** + First contact for all Customer service requests - Answer phones, respond to chats and emails + Maintain… more
- CBRE (Leesburg, VA)
- …vehicles throughout multiple datacenters. CBRE is seeking a full-time, permanent, Tier 1 Mechatronics Technician with experience in manufacturing or ... Robotics Maintenance Supervisor Job ID 164864 Posted 24-Apr-2024 Service line GWS Segment Role type Full-time Areas of...data center robotics-centric automation solutions. The Tier 1 (Level 2) Technician will report… more
- CACI International (Arlington, VA)
- Deputy Technical Operations Center Lead Job Category: Project and...in the TOC receive a standardized onboarding approach for Tier 1 & 2 service ... * * * CACI is seeking a Deputy Operations ( Tier 1 / Tier 2)...to oversee an O&M team comprised of over 25 service agents, incident response specialist and O&M support staff… more