- Bering Straits Native Corporation (Aberdeen, MD)
- …user community.Respond to IT incidents and requests received from Remedy tickets escalated by the Tier 1 Service Desk .Create Remedy tickets for incidents ... updates to Remedy work logs to be viewed by Service Desk Analysts and by the user...Management, Computer Forensics/Security, etc.),Knowledge, Skills, Abilities, and Other Characteristics 1 -2 years' experience in technical Help Desk … more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …our client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a ... Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an...desk environment. 4. Demonstrated ability to communicate orally and in writing; must have a positive customer service … more
- Dunhill Professional Search (Washington, DC)
- …analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to ... work scope and workflow in support of these normal service desk support.Help in defining the operational...metrics used to track and report delivery of servicesUnderstand Tier 1 , 2 and 3 areas of… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- COMSO, Inc (Fort Meade, MD)
- …SHIFT (3PM-11PM, Tuesday - Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- CACI International (Washington, DC)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... proactive remediation, and self-healing. + Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and...reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Service Desk team + Manage the daily...Service Desk team + Manage the daily activities of the...+ Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent… more
- CACI International (Bethesda, MD)
- …+ Providing Tier 1 -4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical support. + Tier ... Help Desk Specialist SME Job Category: Information Technology Time...3 expert product and service support. + Tier 4 outside support for problems not supported by… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Koniag Government Services (Baltimore, MD)
- **TGS** **Job ID 2390216** **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading edge enterprise IT solutions and ... emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on... tickets. + Create a report detailing all open, severity- 1 issues encountered up until the time of the… more
- Farfield Systems (Fort Meade, MD)
- …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …Requirements TS/SCI with poly required + Bachelor's degree (or 5 years) + Customer Service + ServiceNow One of the Following Certifications Required: + A+ + Network+ ... + CCNA Security + CySA+ + GICSP + GSEC + Security+ + CND + SSCP + CASP + CCNP Security + CISA + CISSP + GCED + GCIH + CCSP Benefits + Health & Life Insurance + Dental Insurance + Disability Insurance + 401K Retirement Plan with Matching + Tuition Assistance +… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...team members or external resources as needed. + Provide first- tier support to end users for Windows Workstations, MAC… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2… more
- CACI International (Hanover, MD)
- …+ Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service...users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and… more
- General Dynamics Information Technology (Arlington, VA)
- …with an AA/AS Degree. + **Required Technical Skills:** 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
