- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities in Service Now for… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- COMSO, Inc (Fort Meade, MD)
- …SHIFT (3PM-11PM, Tuesday - Saturday) + Primary responsibility is to provide first contact resolution for Tier 1 ( Service Desk ) and Tier 2 ... email and chat + Provide a high-level of customer service and support to ensure each customer feels they...organization + Responsible for attending meetings that affect Help Desk Process and procedures + Effectively communicate ticket follow-ups,… more
- CACI International (Washington, DC)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager ... proactive remediation, and self-healing. + Incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and...reports) + Responsible for operations support metrics and Portfolio service desk ticket queues. + Frequently meet… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Service Desk team + Manage the daily...Service Desk team + Manage the daily activities of the...+ Responsible for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent… more
- CACI International (Bethesda, MD)
- …+ Providing Tier 1 -4 support: + Tier 1 basic help desk resolution and service delivery. + Tier 2 in-depth technical support. + Tier ... Help Desk Specialist SME Job Category: Information Technology Time...3 expert product and service support. + Tier 4 outside support for problems not supported by… more
- Leidos (Rockville, MD)
- …Looking for an opportunity to make an impact!! Leidos currently has an opening for a Help Desk Analyst ( Tier 1 ). This is an exciting opportunity to use your ... Nuclear Regulatory Commission (NRC). In this mission we provide Tier 1 Help Desk Support...unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- Koniag Government Services (Baltimore, MD)
- **TGS** **Job ID 2390216** **Help Desk ** Tuknik Government Services, LLC (TGS) is 8(a) certified company providing leading edge enterprise IT solutions and ... emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on... tickets. + Create a report detailing all open, severity- 1 issues encountered up until the time of the… more
- Farfield Systems (Fort Meade, MD)
- …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- NiSUS Technologies Corporation (Annapolis Junction, MD)
- …Requirements TS/SCI with poly required + Bachelor's degree (or 5 years) + Customer Service + ServiceNow One of the Following Certifications Required: + A+ + Network+ ... + CCNA Security + CySA+ + GICSP + GSEC + Security+ + CND + SSCP + CASP + CCNP Security + CISA + CISSP + GCED + GCIH + CCSP Benefits + Health & Life Insurance + Dental Insurance + Disability Insurance + 401K Retirement Plan with Matching + Tuition Assistance +… more
- Dataprise (Rockville, MD)
- About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a ... Provide first contact support of incoming requests to the Service Desk via telephone, web portal, email,...team members or external resources as needed. + Provide first- tier support to end users for Windows Workstations, MAC… more
- CACI International (Hanover, MD)
- …+ Manage the daily activities of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of ... architectural, technical, implementation and maintenance of an enterprise IT service management system to manage customer IT service...users in accessing and using IT systems + Provide Tier 1 (Help Desk ) and… more
- System One (Pikesville, MD)
- …software products + Posses familiarity with ServiceNow ticketing system + Follow established Service Desk processes for ticket management + Develop and maintain ... Tier 2 Network Installation Technician-ONSITE DC-Washington Must be...and related hardware in order to deliver required desktop service levels. Duties and Responsibilities: + Install, configure, test,… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …About You: + At least 2 years of experience as a Client Support Specialist ( Tier 1 ) at Get Well with a preference being placed on specialists recently ... Title: Client Support Engineer ( Tier 2) Reporting to: Manager, Client Support Location:...Client Support Engineer on an effective, efficient, and highly customer- service oriented team. This role is responsible for supporting… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We are an...- 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of ... the Enterprise Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- Cayuse Holdings (Washington, DC)
- …Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1258/it- service - desk -supervisor-%28remote-laurel%2c-md%29/job?mode=apply&apply=yes&in\_iframe= ... unlock new opportunities for growth and innovation. The IT Service Desk Supervisor provides customer service...explanation of work process. + Performs post-resolution follow-up with Tier 1 contract support as required. +… more
- TEKsystems (Annapolis Junction, MD)
- …Service desk , TS/SCI, Poly, DSS, Defense Intelligence Agency, DIA, Tier 1 , Entry-level Experience Level: Intermediate Level About TEKsystems: We're ... center is comprised of self-help knowledge portals as well as remote service desk resolution support and in-field customer engagement support for the Defense… more
- Ops Tech Alliance (Fort Meade, MD)
- …about your success, then this could be the right position for you. **Responsibilities** + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) + Provide ... System Administrator Level 1 (Fort Meade, MD) **System Administrator Level ...We are a certified SBA 8(a) Small Business and Service -Disabled Veteran-Owned Small Business (SDVOSB). **Team Member Benefits** +… more