- Mindbank Consulting Group, LLC (Arlington, VA)
- …our client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a ... Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an...desk environment. 4. Demonstrated ability to communicate orally and in writing; must have a positive customer service … more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or ... Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- Koniag Government Services (Vienna, VA)
- …directly with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a ... related experience + Bachelor's degree in related field + Excellent customer service skills, proactive in resolving issues and ability to learn complex applications… more
- L3Harris (Dulles, VA)
- Job Title: Sr Assoc, Tier 1 HelpDesk Support-Engineering Services Job Code: 8942 Job Location : Dulles, VA Job Description : Sr Associate will be responsible for ... Tier I support for external US DoD, Fed/State/Local Government...on-site full time. As an essential member of the Service Desk team, individual will engage customers… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- General Dynamics Information Technology (Quantico, VA)
- …the world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . ... Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk **Certifications:**… more
- SMX (Quantico, VA)
- …documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work orders and ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
- General Dynamics Information Technology (Arlington, VA)
- …with an AA/AS Degree. + **Required Technical Skills:** 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...the technical support team by providing valuable guidance for Tier 1 and Tier 2… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- NuAxis Innovations (Falls Church, VA)
- …engineers. Help desk technicians shall be proficient in troubleshooting and resolving Tier 1 support issues via phone, email, remote desktop and on site. ... **Help Desk Technician** Location **Falls Church, VA** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make… more
- CACI International (Ashburn, VA)
- …* * * **What You'll Get to Do:** + Support end-user applications and work with a multi- tier service desk as well as work with software development teams to ... of working with end user business applications/software. + Provide Tier 2 Knowledge Based Articles to a centralized knowledge... or related technical experience + Experience using a service desk ticketing system. + Experience providing… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our...apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + ... team at our HQ located in Chantilly, VA! The Tier 1 Technician is primarily responsible for...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- System One (Stafford, VA)
- Service Desk (Part-Time - Tue-Sat 7 am - 11...independently and in a team environment * 3+ years of Tier 1 support and capabilities or similar * Desired ... to Both C2C and W2 options Position Type: Multiyear Contract Summary The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise.… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + ... in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. Experience may be substituted for a… more
- ManTech (Herndon, VA)
- …of experienced Support Engineering staff ( Tier 1 and Tier 2 Level Service Desk ) + Experience with security efforts related to modern Windows, ... complex issues to the appropriate Product Manager to assign Tier 2/ Tier 3 support. + Document potential...to quickly learn how to use JIRA to create service tickets and move them through the workflow process… more
- M. C. Dean (Arlington, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... **System Administrator 1 - Secret Clearance Required** ID **11547** Location...to: + Manage physical security system support to meet service level agreements. + Analyze physical security system performance… more
- ManTech (Vienna, VA)
- …demands. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in support of ... services, software systems engineering and/or application development to restore service and/or identify problems. + Special non-commercial systems administrator… more
