- IT Concepts (Washington, DC)
- …innovative individuals to join our team. IT Concepts is seeking an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT ... infrastructure at the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware,… more
- TEKsystems (Washington, DC)
- Description: As the Desktop Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the user ... and instructions to identify research and resolve technical problems. Tier 2 , M-F regular day shift hours....or Novell CNE * Certification: CompTIA Security+ , HDI Desktop Support Manager or A+ related certifications… more
- TEKsystems (Washington, DC)
- Req Info Duration 6 Duration Unit Month(s) Product Contract to Hire Description Provides Tier 2 desktop support (telephone, deskside, remote) to users in ... of experience with at least one year specialized in desktop support Specialized experience includes imaging of...imaging of new systems, system deployment and refresh, and Tier 2 support of standard… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …experience, and at least two ( 2 ) years' experience supporting all phases of desktop support to include software, hardware, and network related issues. + VIP ... Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop Specialist shall support the HR… more
- System One (Pikesville, MD)
- Tier 2 Network Installation Technician-ONSITE DC-Washington Must be US Citizen per client Responsibilities: We are seeking a Tier 2 Imaging Technician ... (Network Installation Technician) to join the End User Support Team for a federal customer in the DC...workstations, and related hardware in order to deliver required desktop service levels. Duties and Responsibilities: + Install, configure,… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD. ** US Citizenship is required.** ... Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. +...for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst. + Have software experience with Desktop… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 ...**These Qualifications Would be Nice to Have:** + HDI Desktop Support Technician + ITIL Foundation Certification ... * * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be...**More About the Role:** + Face-to-face VIP end-user technical support for desktop /laptop computers and mobile devices… more
- Amentum (Washington, DC)
- …government contractor. _We are pipelining candidates for a future role._ You enjoy providing Tier 2 support while multitasking in a fast-paced environment ... Amentum is seeking ** Tier 2 ** **IT Support ...software + ServiceNow ticketing system experience + Experience with laptop/ desktop imaging and backups + Experience and knowledge related… more
- Leidos (Rockville, MD)
- …according to the systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance tasks, such ... **Description** We are looking for a **Deskside Technician ( Tier 2 ).** Leidos, Inc. is seeking...technical representative to provide systems administrator and deskside technical support at our customer site, located in Rockville, MD.… more
- TEKsystems (Washington, DC)
- …all processes related to Tier 1 and other staff temporarily assigned to support Tier 1 during peak call volume and production deployments. Provides ongoing ... for the Tier 1 team. Collaborates with Tier 2 to ensure proper escalations, smooth...directory, Ticketing system, Windows 10, Supervisory skills, Escalation calls, Desktop , Customer support , Phone support ,… more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support , Asset Management, Training ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist** to join our… more
- ERP International (Washington, DC)
- …**ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC CFESS technical ... and Veteran. **Responsibilities** **Job Specific Details and Tasks:** + Support and respond to tickets for ongoing Tier...with Hiring Manager and/or Technical Lead **Required Experience:** + 1- 2 years of Tier 1 Management Experience… more
- CACI International (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2 , incident ... networks (WAN) and unified communication (UC) services. **More About the Role:** + Tier 2 - Provides more in-depth customer support and attempts to resolve… more
- Criterion Systems (Washington, DC)
- …by Tier 1. If necessary, Tier 2 technicians will provide customer desktop support when required (eg, hardware failures). At Tier 2 , incident ... success in Washington, DC or Reston, VA! Duties, Tasks & Responsibilities: + Tier 2 - Provides more in-depth customer support and attempts to resolve… more
- Trinity Health (Silver Spring, MD)
- …all aspects of end-user computing and desktop -based LAN systems software. + Provides technical support and guidance through Tier 2 support and works ... printer, etc.) at users' locations. + Provides desk-side end-user Tier 2 support and problem...desktop software and works with vendors to resolve Tier 3 issues. + Provides consultation to TIS users… more
- M. C. Dean (Annapolis Junction, MD)
- …networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, ... **System Administrator 2 - Annapolis Junction, MD** ID **11110** Location...are not limited to: + Manage physical security system support to meet service level agreements + Analyze physical… more
- Belay Technologies (Laurel, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support ... or; + Microsoft Certified IT Professional -Windows Client (MCITP-Client) Desktop Support Tech on Windows 7 or;...+ Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Zones LLC (Baltimore, MD)
- …vendor warranties. + Ability to perform final configuration tasks on customer premise . + 2 + years' experience with desktop hardware. + 2 + years' experience ... Field Services Technician - Level 2 Professional Services Baltimore, Maryland Salary: USD 38 - 40 Hourly Apply Description Position at Zones LLC. About Zones Zones… more
- Stratus Solutions (Linthicum Heights, MD)
- …need to fulfill their true potential. A day in the life: Provides 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . Provides phone ... users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Serves...the Bachelor's Degree. Demonstrated experience of at least two ( 2 ) year shall be within the (Domain area). What… more
- ManTech (Mclean, VA)
- …demands. + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support . + Providing basic user training in support ... **Secure our Nation, Ignite your Future** **Enterprise IT Support Officer (EITSO) - Remote Support Team** Currently, ManTech is seeking a motivated, career and… more