- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Herndon, VA)
- …of experienced Support Engineering staff ( Tier 1 and Tier 2 Level Service Desk ) + Experience with security efforts related to modern Windows, Linux, ... complex issues to the appropriate Product Manager to assign Tier 2 / Tier 3 support. +...to quickly learn how to use JIRA to create service tickets and move them through the workflow process… more
- TEKsystems (Washington, DC)
- …of Tier 1, receiving, managing, and tracking all customer IT contacts to the Service Desk . The Tier 1 Lead is responsible for achieving high quality ... Service Desk Manager to improve customer service standards on Tier 1 through communication...for the Tier 1 team. Collaborates with Tier 2 to ensure proper escalations, smooth… more
- KBR (Springfield, VA)
- Title: Tier 1 Service Desk ...and peripherals. Qualifications and Skills Requirements + Must have 2 or more years of experience providing desktop support ... Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support government customers in the Washington Metropolitan Area. Provide technical… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...with Hiring Manager and/or Technical Lead **Required Experience:** + 1- 2 years of Tier 1 Management Experience… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- L3Harris (Dulles, VA)
- …services. Individual will be on-site full time. As an essential member of the Service Desk team, individual will engage customers with a professional manner ... + Excellent verbal communications skills. + A minimum of 2 years period experience with Customer Service ,...within 30 days of employment). Preferred Additional Skills: + Service Desk or customer phone support or… more
- ManTech (Glen Burnie, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Tier 1 Help Desk Support Services Specialist**...knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are… more
- General Dynamics Information Technology (Quantico, VA)
- …the world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . ... Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk ...The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Farfield Systems (Fort Meade, MD)
- …long term position. (Monday thru Friday 10am-6pm) Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides ... of Web- or email-submitted requests. Logs and tracks inquiries using service request management database and maintains history records and related documentation.… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- GCyber (Arlington, VA)
- GCyber is actively seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic ... Tech Control equipment, and excellent leadership skills. As a Tier 2 Helpdesk Lead CAB Manager for...Develop and implement policies and procedures for the help desk team to ensure consistent service quality… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Leidos (Bethesda, MD)
- …a timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Service ( Tier 2 ) Lead, you will be responsible, to include, ... demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical...users in the future. + Continuously provide feedback on Tier 1/ Tier 2 knowledge… more
- Leidos (Rockville, MD)
- **Description** We are looking for a **Deskside Technician ( Tier 2 ).** Leidos, Inc. is seeking qualified, creative, and customer-focused technical representative ... systems in the environment. + Provide technical guidance to Tier 2 and Tier 3...user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...years of relevant experience + Experience in a Help Desk / Service Desk environment + Current… more
- SAIC (Washington, DC)
- …include: Headquarters Executive Help Support, Enterprise Operations Center (EOC), Tier 2 , Field Support, Service Desk , Video Teleconferencing (VTC), and ... and teams. + Strong collaboration skills using a solutions and customer- service -oriented approach. Certification / Clearance Requirements: + US Citizenship required.… more
- System One (Pikesville, MD)
- Tier 2 Network Installation Technician-ONSITE DC-Washington Must be US Citizen per client Responsibilities: We are seeking a Tier 2 Imaging Technician ... software products + Posses familiarity with ServiceNow ticketing system + Follow established Service Desk processes for ticket management + Develop and maintain… more
- IT Concepts (Washington, DC)
- …individuals to join our team. IT Concepts is seeking an experienced and highly motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service ... infrastructure at the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software, and… more