- Mindbank Consulting Group, LLC (Arlington, VA)
- …our client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a ... Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an...desk environment. 4. Demonstrated ability to communicate orally and in writing; must have a positive customer service … more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in the… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _4 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. To ... Desk Specialist will make an impact:** + Provide Tier 2 IT operations control support using ITSM ticketing...: 3 + years of related experience on Service Desk + **Required Technical Skills** :… more
- General Dynamics Information Technology (Arlington, VA)
- …5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Vectrus (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging… more
- CACI International (Bethesda, MD)
- …desk resolution and service delivery. + Tier 2 in-depth technical support. + Tier 3 expert product and service support. + Tier 4 outside ... services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem + Providing...Tier 1-4 support: + Tier 1 basic help … more
- IT Concepts (Washington, DC)
- …motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong background in desktop ... the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software,...Information Technology, or a related field. + Minimum of 3 years of experience in desktop support or a… more
- NuAxis Innovations (Reston, VA)
- …ideal candidate will be responsible for overseeing the day-to-day operations of the service desk , ensuring timely resolution of support requests, and maintaining ... Support Specialist** Location **Reston, VA** \# of openings ** 3 ** Salary Range (Min-Max) **00** **We are a federal...+ Ensure responsiveness to end-user problems by overseeing the service desk operations. + Develop a communications… more
- System One (Stafford, VA)
- Service Desk (Part-Time - Tue-Sat 7 am - 11...Ability to work independently and in a team environment * 3 + years of Tier 1 support and capabilities or ... Winchester or Vienna, VA or Pensacola, FL Hybrid: onsite 2- 3 days per week Pay Rate: Open to Both...and W2 options Position Type: Multiyear Contract Summary The Service Desk is a fast-paced environment that… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver Spring,… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- SAIC (Washington, DC)
- …Engineer + Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and ... software in a diverse MS Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment,...and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system… more
- Randstad US (Arlington, VA)
- help desk analyst. + arlington , virginia + posted april 23, 2024 **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer and ... systems and their configurations ? Experience troubleshooting IT Hardware systems. ? 2 to 3 years progressive experience in hardware installations or as a Tier … more
- Office of Administration (Washington, DC)
- …as required. Serves as the tier 2 or tier 3 point of escalation from service desk for issues related to supported platforms. Serves as a Contracting ... be a preference eligible or a Veteran separated after 3 years or more of continuous active service... 3 years or more of continuous active service performed under honorable conditions. Active Duty Military Members… more