- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with Service Desk management or Tier 3 to diagnose and resolve problem. + Responds ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Help Desk Support Services Specialist...and use. + Provide training and guidance to junior service desk personnel. + Provides resolutions to… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _4 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
- Leidos (Rockville, MD)
- …of colleagues who provide unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on a variety of issues. ... impact!! Leidos currently has an opening for a Help Desk Analyst ( Tier 1). This is an...job. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Leidos (Bethesda, MD)
- …individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide ... a timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Service ( Tier 2) Lead, you will be responsible, to include, but… more
- General Dynamics Information Technology (Arlington, VA)
- …5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Leidos (Rockville, MD)
- …best practices according to the systems in the environment. + Provide technical guidance to Tier 2 and Tier 3 support teams. + Performs systems maintenance ... **Description** We are looking for a **Deskside Technician ( Tier 2).** Leidos, Inc. is seeking qualified, creative,...user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical… more
- CACI International (Bethesda, MD)
- …desk resolution and service delivery. + Tier 2 in-depth technical support. + Tier 3 expert product and service support. + Tier 4 outside ... services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem + Providing...Tier 1-4 support: + Tier 1 basic help … more
- NuAxis Innovations (Reston, VA)
- …ideal candidate will be responsible for overseeing the day-to-day operations of the service desk , ensuring timely resolution of support requests, and maintaining ... Support Specialist** Location **Reston, VA** \# of openings ** 3 ** Salary Range (Min-Max) **00** **We are a federal...+ Ensure responsiveness to end-user problems by overseeing the service desk operations. + Develop a communications… more
- IT Concepts (Washington, DC)
- …motivated Tier 2 Desktop Support Analyst to join our on-site IT Managed Service Desk team. The ideal candidate will have a strong background in desktop ... the Department of Commerce. Key Responsibilities: + Provide exceptional Tier 2 desktop support to end-users, addressing hardware, software,...Information Technology, or a related field. + Minimum of 3 years of experience in desktop support or a… more
- Robert Half Technology (Leesburg, VA)
- …attitude and are looking to be part of a highly motivated team. The primary function of this Service Desk Analyst job is to represent the Service Desk by ... involves creating knowledge articles and arranging training for other Service Desk Analysts when needed. The primary...Close tickets in a timely manner, while upholding customer service standards - Provide guidance to Tier … more
- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - Friday, ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver Spring,… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- SAIC (Washington, DC)
- …Engineer + Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and ... software in a diverse MS Windows environment. + Provides Tier 2 _deskside_ end user support including imaging, deployment,...and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system… more
- Randstad US (Arlington, VA)
- help desk analyst. + arlington , virginia + posted april 23, 2024 **job details** summary + $30 - $35 per hour + temp to perm + high school + category computer and ... systems and their configurations ? Experience troubleshooting IT Hardware systems. ? 2 to 3 years progressive experience in hardware installations or as a Tier … more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems. . Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more