- Dexian - DISYS (Denver, CO)
- …working onsite five days a week at the City's Headquarters location.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for the ... City staff by phone, in-person, email and via IT Service Management (ITSM) system. Will perform a variety of...and communicating devices for the entire organization.Scope of Responsibilities:Provides Tier 1 and occasional Tier 2 support… more
- Careerbuilder-US (Boston, MA)
- …proper handling of requests Contributes knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/II support Maintains a ... Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on… more
- WEC Energy Group (Milwaukee, WI)
- …a mission that matters.We Energies, a subsidiary of WEC Energy Group, is seeking a IT Service Desk Rep Level II at our Milwaukee Public Service Building ... (11p-7a). Job Summary The principle duties of the IT Service Desk Rep Level II, include; coordinating,...assessing issue symptoms, troubleshooting and resolving or escalating second tier issues with hardware, software and user service… more
- Percepta (Houston, TX)
- …Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician ... IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a...phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident detailed documentation… more
- Creative Financial Staffing (Windsor, CT)
- …do? Provide Tier 1 and 2 technical assistance and support for incoming service requests and help desk emails, ensuring timely responses Identify and research ... working with both Windows and MAC operating systems Advanced proficiency in one of the following: Oracle ERP, Salesforce, Dropbox, Confluence/Jira, MS Office and/or… more
- Stantec (CA)
- …Opportunity** Our Information Technology team is currently seeking to fill one full-time Tier 1 Service Desk Analyst position whose primary role will be ... Service Desk Analyst - ( 240001RB... Service Desk Analyst - ( 240001RB ) **Description** Grow...+ Post-secondary education in Information Technology + Minimum of one to two years of IT experience or equivalent… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... opportunity. **_ERP International is honored to have been named one of The Washington Post's 2023 Top Workplaces for...Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities… more
- Oneida Technical Solutions (Rome, NY)
- …to simulate and recreate user problems and providing the ability to handle all Tier One issues. Job Requirements + Secret security clearance required + Minimum ... knowledge. A week in the life of a Help Desk Support Specialist, Tier I: + Use...systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting. +… more
- Insight Global (Princeton, NJ)
- Job Description An employer is looking for a Tier III Help Desk Support Engineer. This person will be solely responsible for helping a team of 40 with their Mac ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Koniag Government Services (Baltimore, MD)
- …Procedures (SOP). **Requirements** **Education:** + The candidate must hold at least one of the following certifications: HDI Customer Service Representative, ... emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on...Candidates supporting this function shall have a minimum of one year experience serving in a help desk… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Mercy University (Dobbs Ferry, NY)
- …& Experience: + Minimum of one year of experience in an IT-related help desk . + Strong customer service orientation. + Strong computer skills and a high ... Service Desk Specialist Print (https://www.schooljobs.com/careers/mercyedu/jobs/newprint/4422405) Apply...requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support.… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call...school + At least 4 years of experience providing desk side and/or service desk … more
- Randstad US (Clive, IA)
- …+ reference1046281 job details job summary: Help desk manager to oversee help desk operations and tier 1 support. This position will be responsible for ... Team management Lead, mentor, and motivate a team of tier 1 engineers and help desk professionals...to meet SLA's Quality Assurance Maintain high standards of service quality and satisfaction Monitor customer feedback Technical Requirements:… more
- System One (Pikesville, MD)
- …software products + Posses familiarity with ServiceNow ticketing system + Follow established Service Desk processes for ticket management + Develop and maintain ... Tier 2 Network Installation Technician-ONSITE DC-Washington Must be...and related hardware in order to deliver required desktop service levels. Duties and Responsibilities: + Install, configure, test,… more
- Leidos (Bethesda, MD)
- …individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide ... a timely and accurate fashion. **Primary Responsibilities** Under the direction of the Customer Service ( Tier 2) Lead, you will be responsible, to include, but… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... **Description** We are looking for a **Deskside Technician ( Tier 2).** Leidos, Inc. is seeking qualified, creative,...point of contact and responsible for providing customer operational desk -side break fix support tasks and activities in addition… more
- SAIC (Hanscom AFB, MA)
- …This role may not be immediately available. **Job Responsibilities:** + Point of contact for Cloud One Service Now Tier 2 and 3 tickets for IL-4, IL-5, IL-6 ... motivated **Site Support Technical Specialist** to join our Cloud One team on a 24/7 support desk ....POC for of SAAR C1FAMS/R4 process + Support other service desk activities as needed + Provide… more
- City of New York (New York, NY)
- …The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end ... City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated… more
- University of Utah (Salt Lake City, UT)
- …Number** PRN37608B **Job Title** Technical Support Analyst **Working Title** Video Tier 1 Technician **Job Grade** E **FLSA Code** Computer Employee **Patient ... **Job Summary** The primary role of the (VT1) Video Tier 1 Support Group is to serve as the...an associate degree in a related area or equivalency ( one year of education can be substituted for two… more
