- Fusus (Peachtree Corners, GA)
- …schools, venues, places of worship, and communities as a whole. Role: Network Support Engineer Tier 2 What You'll Do: Become an expert on the Fusus solution that ... and new development roadmap Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking...24 hours Troubleshoot Customer support issues and follow Fūsus escalation policy Assist Tier 1 analysts with… more
- Comcast (Plano, TX)
- …network including re-routing of traffic. Provisions DWDM and CWDM circuits. + Engineer 2 performing Video Desk duties performs the following: Participates in the ... of Ethernet services. Job Summary Responsible for being the escalation point of contact for all high level break/fix...issues for video , ADS and Switched Digital video . + Engineer 2 performing CHSI Desk… more
- Fusus (Peachtree Corners, GA)
- …places of worship, and communities as a whole. Role: Network Support Support Specialist Tier 1 What You'll Do: Become an expert on the Fusus solution, available ... apps, APIs, and roadmaps. Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools Work with Implementation team to… more
- City of New York (New York, NY)
- …resolve security related items as they relate to Endpoint management updates. - Provide Tier 2 support with desktops, laptops, and mobile devices in regard to ... Administration - Setup, configure, and deploy printers throughout the agency. - Provide Tier 2 support for Print environment, including Secure LDAP sign-in,… more
- Leidos (O'Fallon, IL)
- …in ticket. + Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support + Provide timely situational awareness to ... training, standard operating procedures, and tools capabilities. + Incident Escalation : + Fault escalation , customer coordination and...ticket system updates and status reporting utilizing procedures between Tier I and Tier II. + Record,… more
- BlueHalo, LLC (Annapolis Junction, MD)
- …in accessing and using IT systems + Provide Tier 1 (Help Desk) and Tier 2 ( Escalation ) problem identification, diagnosis and resolution of problems + ... your career. You'd like to do this + Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution...devices, mobile devices, etc. + Provide support for the escalation and communication of status to agency management and… more
- Lake Erie College of Osteopathic Medicine (Bradenton, FL)
- …in the management of critical incidents; + Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams; + Quickly and accurately ... projectors, desktop and laptop computers, overhead projectors, TV/VCR units, microphones, video conference equipment, and any other media-related equipment used by… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …smart devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - or hardware - related ... assistance in our ticket management system, and track incidents through to resolution/ escalation + Ability to prioritize work and exercise good judgement while… more
- Epsilon, Inc (Weaverville, NC)
- …**The Solution Center Culture** : Epsilon's Solution Center is comprised of skilled Tier 1 - 3 service technicians who provide 24/7/365 support to various commercial ... our customers have the best possible support experience. **An average day:** As a Tier I member of the Solution Center Technician team, you will answer calls,… more
- Amentum (Albuquerque, NM)
- …generated by the Service Desk and by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I and Tier ... by the computing customer. + Provide set up and medium-to-advanced troubleshooting of video conference equipment. + Provide basic to advanced desk side support and… more
- Spectrum (Charlotte, NC)
- …policies and practices. MAJOR DUTIES AND RESPONSIBILITIES + Provide direct supervision and Tier 2 support to Accommodation Coordinators. + Oversee lower and mid- ... tier claims as well as escalated matters within those...and follow-up within the accommodations tool. + Responsible for escalation of issues in a timely manner to ensure… more
- Amentum (Washington, DC)
- …closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies + Install application ... equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices...Master's degree in a related field, and at least 2 years of related experience in UC / VoIP… more
- TEKsystems (Annapolis, MD)
- …documenting, and actively resolving end-user support requests, as well as tier 1-3 functions. Problem resolution may involve logistical support, the use ... support requests submitted by email, trouble ticket, phone, or in person Escalation and hand-off of requests when appropriate Provide personal, attentive service to… more
- Louisiana Department of State Civil Service (Baton Rouge, LA)
- …Statewide Technical Support Analyst 1 (TS-308), IT Statewide Technical Support Analyst 2 (TS-309), or IT Statewide Technical Support Analyst 3 (TS-310) depending on ... in information technology will substitute for the baccalaureate degree. 2 . Two years of experience or training in information...will expanding capacities needed for system growth. 5% Provides Tier II Level supports to the OTS EUC Help… more
- Fusion Technology LLC (Cochise, AZ)
- …Systems / Video Teleconferencing / Audio - Visual Systems + Tier I and II network communications hardware troubleshooting + Installing, upgrading, and/or ... interface with contractor support service groups to ensure proper escalation during outages or period of degraded system performance....certified Installer 1 or higher + BICSI certified Installer 2 , Copper + BICSI certified Installer 2 ,… more
- ASSA ABLOY (Berlin, CT)
- …Job Description Print Preview ASSA ABLOY, Berlin, CT, has an immediate need for an experienced Tier 2 IT TechOps Analyst with the desire to work in a fast paced ... phones and desk phones + Printers and copiers + Video Conference rooms + Maintain a list of all...on client systems. + Resolve issues or ensure timely escalation to appropriate support level. + Documents IT and… more
- Leidos (Washington, DC)
- …granted by the customer.This process is currently taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role ... addition to three remote field locations. The Desk Side team is responsible for providing Tier - 2 and Tier -3 end-user services and technical support, and acts… more
- Capgemini (Atlanta, GA)
- …5 years or greater of recent experience selling technology consulting services for a Tier 1 or 2 global services provider. + Comprehensive understanding of ... responsibilities:** + Own P&L responsibilities of a portfolio of 1- 2 strategic accounts within the Automotive industry. + The...and continually increase value to the client. + Provide escalation point for the customer and work with Managers… more
- Public Buildings Service (IN)
- …one year probationary period, if required. Undergo and pass a background investigation ( Tier 2 investigation level). Have your identity and work status ... vacancies may be filled as needed. Responsibilities Perform cost escalation forecasts: monitors construction markets to identify price trends...include this experience on your resume. For a brief video on creating a Federal resume, click here. The… more
- Capgemini (Chicago, IL)
- …5 years or greater of recent experience selling technology consulting services for a Tier 1 or 2 global services provider + Comprehensive understanding of ... and continually increase value to the client + Provide escalation point for the customer and work with Managers...Please be aware that Capgemini may capture your image ( video or screenshot) during the interview process and that… more