- Insight Global (Raritan, NJ)
- …Trains new associates on scheduling processes and tools. They NEED experience with real time skilling - they will be monitoring shift scheduling, call ... Logistics or related function 3-5 years of experience as a Data/Business Analyst and/or working within a supply chain, customer service organization Intermediate… more
- Chewy (Plantation, FL)
- **Our Opportunity:** As a CS Real Time Analyst , you will manage CS Operations, Customer Experience, and Agent through a combination of real time ... of Customer Service performance results. + Oversee and manages real time response to events such as...notification and occurrence reporting + Collaborates with Operations and WFM teammates to identify areas of innovation and continuous… more
- Chick-fil-A (Atlanta, GA)
- …headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling, ... and real time resource management of in-center and remote agents. Establishes...software + Knowledge of Five9 Call Center Software and/or WFM Software Usage + Mathematics or data analytics experience… more
- Paylocity (Schaumburg, IL)
- …three days per week. Primary Responsibilities Primary responsibilities include monitoring real time and historical staff patterns, forecasting client demand ... Paylocity. Launch your career with us! Position Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's… more
- MetLife (Aurora, IL)
- …MetLife's Global Customer Solutions Organization. The role of the ROC Resource Management Analyst include the real - time monitoring of call flow, agent ... Resource Optimization Analyst II Location(s) + Posting Location:Aurora, Illinois +...Posting Location:Warwick, Rhode Island Country United States Working Schedule Full- Time Commutable Distance Required Yes Relocation Assistance Available No… more
- Liberty Healthcare Corporation (Bala Cynwyd, PA)
- …to continued organizational growth, Liberty Healthcare is now hiring for a new full- time Human Resources Information System Analyst position. This is a remote ... continuous improvement including supporting the continuous releases of the Pro WFM . Your responsibility will include: + Facilitating the design and architecture… more
- NextEra Energy (Juno Beach, FL)
- **Workforce Optimization Analyst ** **Date:** May 20, 2024 **Location(s):** Juno Beach, FL, US, 33408 **Company:** NextEra Energy **Requisition ID:** 80280 is the ... of the US economy with our goal to reach Real Zero carbon emissions from our operations by 2045...We are seeking a highly motivated and detail-oriented Operations Analyst to join our dynamic contact center team. The… more
- Intuit (San Diego, CA)
- …in Contact Center operations, including forecasting, capacity planning, workforce management, real - time operations frameworks, and working knowledge of contact ... + Strong knowledge of contact center infrastructure, including queue management systems, WFM , telephony systems, and CRM. + Experience in managing contact center… more
- Santander US (East Providence, RI)
- …(Remote and Hybrid) East Providence, United States of America **Job Description Summary** As a Real Time Analyst , you will work closely with Operations, to ... communication of global intraday and scheduling guidelines to appropriate stakeholders. + Enforce real time adherence in all Work Types and Markets within the… more
- Camping World (Englewood, CO)
- …administration and communicates to Operations and contact center employees + Ensure that WFM team monitors real - time intra-day management processes within ... daily operations of contact center, managing workforce planning and real - time monitoring of multiple skill groups, and...trends to provide a balanced work force; works with WFM Analyst to ensure accurate call volume… more