- AssistRx (Overland Park, KS)
- …understanding overall workload for an associate, team, department and/or organization. Within this role , the Workforce Operations Analyst serves customers by ... This role is responsible for enhancing operational efficiency and...productivity, efficiency, internal team relationships and customer service. The Workforce Operations Analyst regularly provides valuable insights… more
- CVS Health (Austin, TX)
- …suggestions to continually improve process and protocols related to workforce management for the Clinical Shared Organization.RESPONSIBILITIES1. Intraday ... works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating...environments, assist in determining appropriate workload to complete any intraday /real time monitoring of call stats and schedules in… more
- CVS Health (Austin, TX)
- …purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and ... CMS, Verint WFM and other databases which may be applicable to this role . The Consultant will research and support operational staffing adjustments to maximize… more
- USAA (Charlotte, NC)
- …us so special! **The Opportunity** **The Opportunity** As a dedicated Real Time Analyst III, you will be responsible for the contact center workload management ... (ex. daily staff requirements, schedule efficiency, and time off). This role develops and delivers on-boarding contact center scheduling training to management… more
- USAA (Phoenix, AZ)
- …so special! **The Opportunity** **The Opportunity** As a dedicated Real Time Analyst Senior, you will be responsible for contact center workload management ... scheduling training to management and contact center employees. Real Time Analyst Senior builds and maintains internal and external business partner relationships… more