- Stellantis Financial (Houston, TX)
- … Analyst / WFM is responsible for managing the Dialer system and Workforce Management to ensure that all call centers operate effectively and efficiently. ... needs, ensuring service levels and revenue targets are achieved. Provide comprehensive WFM reporting and strategic recommendations to executive management for… more
- FastTek Global (Warren, MI)
- …and communicating from a Global Contact Center perspective. This role will utilize workforce management tools and reporting to make decisions regarding staff ... of the job. . The Global Command Center Coordinator is an extension of typical workforce management , with an emphasis on staff management . . This role… more
- FastTek Global (Warren, MI)
- …and communicating from a Global Contact Center perspective. This role will utilize workforce management tools and reporting to make decisions regarding staff ... function of the job. The Global Command Center Coordinator is an extension of typical workforce management , with an emphasis on staff management . This role… more
- CoreCivic (Brentwood, TN)
- …and a responsibility to better the public good. CoreCivic is currently seeking a ** Workforce Management ( WFM ) Analyst ** located at our corporate ... that is dedicated to making an impact for the people and communities we serve. The Workforce Management ( WFM ) Analyst is a subject matter expert of the … more
- Paylocity (Schaumburg, IL)
- …Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's contact centers. The position ... years of contact center experience analytics or workforce management . + Experience with standard WFM tools such as Verinit, IEX, Avaya etc. + Understanding… more
- AssistRx (Overland Park, KS)
- …other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate, ... dashboards, reports and real-time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and… more
- Liberty Healthcare Corporation (Bala Cynwyd, PA)
- …the configuration, implementation, validations, and support of the modules of UKG Pro Workforce Management (UKG Dimensions). Your goal will be to ensure ... hiring for a new full-time Human Resources Information System Analyst position. This is a remote position which will...experience and expertise in UKG Dimensions / UKG Pro Workforce Management . A Bachelor's degree and United… more
- Rapid Response (Henderson, NV)
- Workforce Management Analyst (On Site) Department: Business Operations Location: Henderson, NV START YOUR APPLICATION ... backbone for thousands of alarm companies across the country. Workforce Management Analyst Role Summary...skills required. Preferred Qualifications + Previous experience with Alvaria WFM Suite of products and services. + Proficiency of… more
- Spectrum (Greensboro, NC)
- …skilling, maintain staffing line adherence, and coordination of decentralized Workforce Management resources for outsourcer and Charter's virtualized ... current view of staffing requirements. Enter updates into the WFM Portal to adjust staffing needs as required. +...agreements. + Provide guidance and coordinate internal and outsource Workforce Management teams in administering real time… more
- Chick-fil-A (Atlanta, GA)
- …difficult conversations Preferred Qualifications + Real time contact center experience + Workforce Management experience + Intermediate knowledge of call center ... is headed tomorrow. As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling,… more
- ZF (Northville, MI)
- …testing, analyzing, and maintaining the UKG system with specific responsibility for Workforce Management ( WFM ) and Workforce Central ... IT HR Business Analyst Country/Region: US Location: Northville, MI, US Req...UKG, creating and maintaining interfaces, testing, analyzing, and supporting WFM and WFC. This would include the research, design,… more
- CVS Health (Austin, TX)
- …real time monitoring of Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... suggestions to continually improve process and protocols related to workforce management for the Clinical Shared Organization.RESPONSIBILITIES1. Intraday… more
- CVS Health (Austin, TX)
- …real time monitoring of Avaya CMS and CAS offline queues, Verint WFM , Aspect WFM or IEX workforce management tools are required, including cloud based ... are met, create and maintain data in CMS, Verint WFM and other databases which may be applicable to...suggestions to continually improve process and protocols related to workforce management for the Clinical Government Services… more
- CVS Health (Austin, TX)
- …Position Summary/Mission: Maintains oversight of the local Service Center management function. Responsible for the efficiency/quality of monitoring volumes. Conducts ... free routing issues (*) * May provide on-the-job training for WCA's and WFM Orientation for Service Staff Leadership and internal Staff. (*) * Monitors performance… more
- MetLife (Tampa, FL)
- …supports MetLife's Global Customer Solutions Organization. The role of the ROC Resource Management Analyst include the real-time monitoring of call flow, agent ... resources, system heath and call center performance. The ROC Resource Management Analyst will perform analysis and develop solutions to improve the customer… more
- Providence (Renton, WA)
- …you. The IS Applications Analyst needs to exercise full use of the Workforce Management application (Kronos Workforce Central), provide solutions to a ... design, implementation and/or maintenance of one or more of the following large Workforce Management systems - Kronos WFC, UKG Pro WFM , Time & Attendance… more
- LinkedIn (Omaha, NE)
- …passion and purpose. Join us in changing the way the world works. LinkedIn's Workforce Management team is looking for a Senior Planning & Resource Optimization ... create economic opportunity for every member of the global workforce . Our products help people make powerful connections, discover... Analyst to enhance our member and customer experience. This… more
- Insight Global (Memphis, TN)
- …will be joining a team of four to help with end to end management supporting HR and timekeeping systems that support over 140 manufacturing facilities. With limited ... resource will be designing, building, testing and deploying Infor WFM time and attendance module solutions across the US...and Canada. A level of tier 2 and 3 analyst will be required for managing outages and incidents.… more
- ManpowerGroup (Minneapolis, MN)
- **Job Title: Telephony Business Analyst ** **Location: Minneapolis, MN (Hybrid Work Schedule)** **Need: Experience with Contact Center platforms (Cisco)** **What's ... capabilities supporting the enterprise. We are looking for a Telephony Business Analyst who will collect business requirements, support business growth by offering… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …to deliver world-class customer experiences for our Human Capital Management (HCM) and Workforce Management ( WFM ) solutions. As a valued member of our ... HCM Analyst and Technical Support Expert **General Information** Ref...purpose is people (TM) . Our HR, payroll, and workforce management solutions help organizations unlock happier… more
