- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible ... center to be successful. To ensure success as a Call Center Trainer/ Quality Assurance Analyst , you should have excellent knowledge of Call … more
- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. The **Contact Center Quality Assurance Analyst ** will be responsible for coordinating and ... outstanding service is being provided to our patients. The Analyst will be directly responsible for identification of inefficiencies...education and/or experience. + Minimum of 2 years previous call center experience in a customer service… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- State of Georgia (Fulton County, GA)
- Contact Center Analyst - SPD Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/68346/other-jobs-matching/location-only) Hot ... continues to grow with the addition of this Contact Center Analyst position. We are seeking an...obtain client information by answering telephone calls in a call center environment, interviewing customers and verifying… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Robert Half (Blue Ash, OH)
- … LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION Americas Delivery Center Analyst - Finance and Accounting Are You Ready to Live ... Center is seeking a Finance and Accounting Experienced Analyst to join our growing team. Embracing Protiviti's vision...Analyst or Pod Lead. + Ensuring timely and quality completion of project deliverables within assigned project phases… more
- Robert Half (Cincinnati, OH)
- JOB REQUISITION Americas Delivery Center Senior Analyst -Controls (Seasonal) LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION You ... firm. Where We Need You The Protiviti Americas Delivery Center is seeking a Seasonal Senior Analyst ...in a variety of industries. + Contributing to a high- quality delivery of project requirements and service levels throughout… more
- Fiserv (Marietta, GA)
- … Analyst plays a critical role in ensuring that our call center operations meet the highest standards of quality and performance. The Quality ... first-party collections. By working closely with various departments, the Quality Analyst will help design call...in conducting quality assurance audits in a call center environment. + 1+ years of… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Senior (Sr.) Financial Analyst position is responsible for maintaining and performing complex data analysis related to the clinical or ... assigned entity or hospital and/or contractual relationship. The Sr. Financial Analyst is also responsible for independently compiling and reporting information as… more
- USAA (Colorado Springs, CO)
- …containment, and more. + Experience with NICE/WFM platform. + In-depth knowledge of call center metrics and KPIs. + Strong analytical skills including data ... makes us special and impactful. **The Opportunity** As a dedicated Workforce Management Analyst Senior, you will be responsible for contact or claims center … more
- Georgetown Univerisity (Washington, DC)
- …a shared dedication to making a difference in the world. Requirements The Center for Security and Emerging Technology (CSET), under the School of Foreign Service, ... is seeking applications for Senior Research Analyst position(s). CSET (http://cset.georgetown.edu/) is a research organization focused on studying the security… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Sr Compliance Coding Analyst position is responsible for supporting accurate billing and coding compliance with Medicare and third-party ... potential risk areas and revenue potential. The Sr Compliance Coding Analyst position partners with stakeholders to provide feedback regarding documentation and… more
- Kelsey-Seybold Clinic (TX)
- …acumen in addition to strong analytical skills. **Job Title: Contact Center Business Analyst ** **Location: Pearland Administrative Office** **Department:** ... cross functional project teams. Use the outputs to identify and present quality and productivity opportunities to senior leadership that support departmental and… more
- Rush University Medical Center (Chicago, IL)
- **Job Description** Location: Chicago, Illinois / Remote Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: IT Pt Exprnce & ... the circumstances of each case. **Summary:** Are you an experienced Epic Application Analyst looking for an opportunity to make a meaningful impact in healthcare… more
- City of New York (New York, NY)
- …City and State agencies, including Mobile Crisis and Crisis Respite. Position Summary: The Quality Analyst will report to the Supervisor of Crisis Services on ... to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist...application of contact-handling standards across contact types. - Use quality tool to rate contact center staff… more
- Louisiana Department of State Civil Service (Hammond, LA)
- …combination of sedentary work on a computer, helping members by phone in a Call - Center format. The successful candidate is an individual who works independently, ... MEDICAID ANALYST 1-2 Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4960585) Apply MEDICAID ANALYST 1-2 Salary $2,846.13 - $5,009.00… more
- University of Miami (Miami, FL)
- …Health System, "UHealth", IT Department has an exciting opportunity for a Full-time Epic Sr. Analyst - Quality and Population Health. The Epic Sr. Analyst - ... and procedures and safeguards University assets. Department Specific Functions: As an Epic Analyst - Quality and Population Health, you will: + Build and… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
- Robert Half Technology (Princeton, NJ)
- …Strong auditing skills to maintain quality standards * Experience in a Call Center Customer Service environment * Excellent Customer Service skills for ... Description We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance … more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Quality Control Indexing Analyst position is responsible for reviewing the quality of scanned patient medical records and loose ... record imaging system to ensure the highest level of quality possible. Other duties include indexing all medical record...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
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