- Novo Nordisk Inc. (Plainsboro, NJ)
- …expectations Coordinates and supports head of Vendor Assessment team to maintain a Center of Excellence (COE) for vendor quality assessment management Provides ... find better and more innovative ways to improve their quality of life. We're changing lives for a living....need special assistance or an accommodation to apply, please call us at ###. This contact is for accommodation… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …and in a manner which meets their expectations Coordinates and collaborates with Quality Assurance function to maintain a COE for deviation management covering ... to ensure process compliance within the scope of the Center of Excellence (COE) Proactively identifies quality ...need special assistance or an accommodation to apply, please call us at ###. This contact is for accommodation… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This ... for both inbound and outbound calls + Image review quality assurance + Participates in calibration exercises...within predetermined reporting parameters + Provides regular feedback to quality leadership regarding call trends or compliance… more
- Teleperformance USA (Mcallen, TX)
- **Category :** ** Quality Assurance ** **About TP** **TP is a...**Must be at least 18 years old** + **Previous call center experience with four (4) or more ... QA team calibrations to track results and attendance** + ** Quality Assurance CSAT calibration process with clients,...experience** + **6 plus months experience as an inbound call center customer service representative** + **6… more
- Mass Markets (Macdill AFB, FL)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- EchoStar (Roseland, NJ)
- …interactions through transcripts, incoming calls and callbacks + Confirm adherence to quality assurance guidelines to ensure 100% customer/client satisfaction + ... DISH's performance expectations, including but not limited to, satisfying all assurance , productivity standards and goals + Regular and predictable attendance… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Amalgamated Bank (New York, NY)
- …experience. + A minimum of 3-5 years' experience as a trainer or call center trainer/ call quality assurance analyst. + Strong knowledge the banking ... We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible… more
- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** + ... basis, as well as through long-term projects. + Provides call quality metrics data to generate and...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make… more
- Robert Half Office Team (Pearland, TX)
- Description We are looking for a dedicated Call Quality Assurance Specialist to join our team on a long-term contract basis. In the Call Quality ... Assurance Specialist role, you will evaluate and analyze call center interactions to ensure compliance with...ensure compliance with established standards, policies, and procedures. The Call Quality Assurance Specialist position… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- Woodforest National Bank (The Woodlands, TX)
- …conformity to company policies and procedures. Additionally, the Quality Assurance Specialist II coordinates and facilitates call calibration sessions for ... center staff. Key Responsibilities: . As a Quality Assurance Specialist II, the incumbent is...Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Veterans Affairs, Veterans Health Administration (Charleston, SC)
- …VA Healthcare Network is recruiting for a Medical Supply Technician(Sterile Processing) - Quality Assurance . The position serves as the monitoring specialist for ... all Quality Assurance (QA) activities of the Sterile...Schedule: 7:30am - 4:00pm, Monday-Friday | This position includes on- call assignments outside of the tour of duty. Pay:… more
- Amazon (Arlington, VA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... experience in a high-volume, high-intensity environment such as a physical security operations center , call center , or crisis management/emergency response … more
- Mass Markets (NE)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **41776BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
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