- Mass Markets (Mesilla, NM)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...in order to achieve a more productive and high quality work environment. Based on project needs, your schedule,… more
- Amalgamated Bank (New York, NY)
- …experience. + A minimum of 3-5 years' experience as a trainer or call center trainer/ call quality assurance analyst. + Strong knowledge the banking ... We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible… more
- Duquesne Light Company (Pittsburgh, PA)
- …Pittsburgh, PA **Responsibilities:** + Supervise the daily work of the Call Center agents including quality assurance , productivity, and other relevant ... is responsible for managing and overseeing a team of call center representatives, ensuring that they meet...effectively based on customer needs and expectations + Perform call monitoring to evaluate the quality of… more
- UGI Corporation (Charlotte, NC)
- …Nearest Major Market:Charlotte Job Segment: Behavioral Health, Substance Abuse, Call Center , QA, Quality Assurance , Healthcare, Customer Service, ... frontline agents. Knowledge, Skills and Abilities: + Experienced in quality measures to assess call center... center operations + 2 years in quality assurance at a professional level in… more
- State of Georgia (Fulton County, GA)
- …Constantly maintain call center guidelines and expectations including quality assurance , attendance, punctuality, and time management + Perform other ... Customer Care ( Call Center ) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) Hot… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make… more
- Insight Global (Richmond, VA)
- …Description Insight Global is seeking a QA Analyst so support a call center . Conduct quality assurance evaluations on customer phone calls, web queries, ... and Requirements Minimum of 5 years of operational experience, preferably within a call center or high-volume customer service environment. At least 3 years… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Amazon (Seattle, WA)
- …and driven people. If you would like to help Amazon Corporate Security's Business Assurance Center (ACS BAC) build a best-in-class organization to keep Amazon's ... * Reactive Quality : responsible for the Case and Call Quality Scorecard mechanism, including the standards, calibration, and visualization thereof. Leads… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- Woodforest National Bank (The Woodlands, TX)
- …the coordination and facilitation of call calibration sessions for call center staff. Key Responsibilities: . As a Quality Assurance Specialist I, ... Qualifications/Experience: . 1 years' experience providing quality assurance analysis in a similar contact center ...Negligible amount of travel expected. Working Conditions: . Professional call center environment with extensive use of… more
- Kentucky Blood Center (Lexington, KY)
- …will not be considered. Kentucky Blood Center is seeking a qualified Quality Assurance Manager to guide and support organizational adherence to standards ... EU, and short supply agreement requirements. Reports to the Vice President, Quality and Regulatory Affairs; supervises the QA team. $2,500 Sign-On Bonus Essential… more
- Veterans Affairs, Veterans Health Administration (Bronx, NY)
- …The incumbent will serve as the Coordinator of the Sterile Processing Services (SPS) Quality Assurance and CensiTrac Program at the James J. Peters VA Medical ... Center , Bronx, NY. The employee is at the advanced...the SPS management team and has oversight of all quality assurance /CensiTrac and process improvement initiatives in… more
- ASM Research, An Accenture Federal Services Company (Bismarck, ND)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Amazon (Arlington, VA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... Develop and implement mechanisms to establish and maintain service quality standards including training and exercises, quality ...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more
- FLACRA (Newark, NY)
- … Location:Newark, NY Employment Type:Full-Time, Exempt Schedule:Monday - Friday | On- call rotation required Department: Quality Assurance Reports To:Executive ... Vice President of Quality Assurance Newark, NY (Onsite) Full-Time... Center regulatory requirements Job Requirements: Key Responsibilities: Quality Assurance Leadership: + Develop, implement, and… more
- Amazon (Arlington, VA)
- …talented, bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right ... of written products and communications, including the editing and quality management of all written products. * Understand and...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more
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