- Monster (Baltimore, MD)
- …you'll be doing: Support quality assurance activities for contact center solutions, including IVR, voice routing, call recording, and CRM integrations. ... for data validation or automation tasks. Working knowledge of voice technologies and call center workflows (eg, IVRs, ACD, call recording). Exposure… more
- Monster (Nashville, TN)
- …develop, and maintain positive relationships with customers. Conduct outbound sales calls using call center software as part of the sales process. (60-80 calls ... Provide high-level customer care, as defined by management. Maintain call quality standards in all customer interactions....Two (2) years of experience in sales and a call center environment preferred. Familiarity with database… more
- Monster (Pembroke Pines, FL)
- …ensure constant compliance with State and federal requirements in partnership with company quality department. With centralized Quality Assurance and Human ... part of a team whose mission is to provide quality , compassionate, and innovative care to adults struggling with...(LOA) goal attainment. Consistent and purposeful interaction with company Call Center and Business Development Team to… more
- Monster (Houston, TX)
- …customer counts by implementing new products and services, provide operational support, quality assurance , and process improvement to multiple functions across ... This team is responsible for liaising with IT, Marketing, Call Center , and Operations to accomplish results...compliance with rules, internal policies, and regulatory guidelines. Perform quality assurance tests to ensure links, image,… more
- Monster (Cathedral City, CA)
- …arise. Respond to cancellations with call back to customer. Coordinate with Quality Assurance and Contracts to relay important information or issues down to ... in supervising the daily operational aspects of the Sales Gallery Floor/Sales Center . Determine when issue escalation is required. Assist Sales Manager in… more
- Monster (San Jose, CA)
- …up-to-date with industry standards and best practices. In some cases, may be involved in monitoring customer interactions (eg, call center quality analysis). ... Billing Executive Testing and Quality Assurance : Designing and implementing tests (manual and automated) to verify product functionality, performance, and… more
- Monster (Miami Beach, FL)
- …arise. Responds to cancellations with call back to customer. Coordinates with Quality Assurance and Contracts to relay important information or issues down ... REQUIRED Supervises the daily operational aspects of the Sales Gallery Floor/Sales Center . Determines when issue escalation is required. Monitors the availability of… more
- Monster (Fitchburg, MA)
- …to staff or interns, as assigned Participate in MOC's utilization review and quality assurance activities Adhere to all applicable regulatory, accreditation, and ... Healthcare Pay Range: $62,900 to $85,100 annually Reports To: Counseling Center Clinical Director Supervisory Responsibilities: No Revision Date: 4/24/2025 About… more
- Mass Markets (Killeen, TX)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... with client standards, and drive continuous improvement in service quality . To be considered for this role, you must...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Beacon Mobility (Houston, TX)
- …Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. * Monitor and report on agent activity, schedule ... Inc. Responsibilities: * Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist… more
- Bank OZK (Ozark, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- St. Luke's University Health Network (Allentown, PA)
- …communities we serve, regardless of a patient's ability to pay for health care. The Quality Assurance (QA) Analyst will support the development of quality ... programs and perform regular monitoring activities by completing quality reviews of Access Center Clinical Triage...adherence to department procedures and policies and follows department quality assurance plans to ensure quality… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Pine Acres Rehabilitation & Care Center (West Des Moines, IA)
- …and performing duties of Staff Nurse whenever necessary. + Will be in on call nursing rotation. Quality Assurance and Infection Preventionist Benefits: + ... Join the Pine Acres Team!! Quality Assurance and Infection Preventionist Job...duties of Staff Nurse whenever and wherever required and on- call for emergencies. + Oversees an Infection control and… more
- Mass Markets (ND)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **42388BR** **Extended Job Title:** Patient Call Center Representative **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
- Antech Diagnostics (Chantilly, VA)
- …education, training and budget.** **PURPOSE OF JOB:** The primary responsibility of the Quality Assurance Coordinator is to provide superior customer support to ... Interface with various other departments such as Customer Support, Quality Assurance , Sales and Operations, employing effective...+ Related experience such as veterinary or biology credits, call center or other intensive service background… more
- Prime Healthcare (Weslaco, TX)
- …Connect With Us! (https://careers-primehealthcare.icims.com/jobs/218385/ quality - assurance -rn-coordinator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336024306) ... Overview We are seeking a Quality Assurance RN Coordinator , also...:00 am to 5 :00 pm Location: Knapp Medical Center - Weslaco, TX Here are some of the… more
- Houston Methodist (The Woodlands, TX)
- The Laboratory Quality Assurance Specialist develops, maintains, and monitors the quality management system for Laboratory Services. Responsibilities include ... care testing sites. Facilitates an annual assessment of the Quality Assurance program for the laboratory. **PEOPLE...+ Business professional No + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- AssistRx (Orlando, FL)
- …as needed based on department, program, and project requirements. Requirements + Previous call center experience participating in quality call ... data entry quality . Within this role, the Quality Assurance Specialist serves customers by identifying,...call handing to ensure program KPIs and established quality guidelines are met. + Auditing case records to… more
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