- Ryder System (Atlanta, GA)
- …Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) ._ **Job Description** : **Summary** The Call Center Workforce Analyst assists in ... delivering accurate and cost-efficient contact volume forecasts, and agent workforce schedules for our call center...forecasts, and agent workforce schedules for our call center activities, both real-time and planned.… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... call center operation to include three years in a workforce management analyst role + Experience with Automated Call Distribution systems and… more
- USAA (Chesapeake, VA)
- … Analyst (Mid-Level) you will be responsible for contact or claims center workforce management performance such as daily staff requirements, schedule ... Claims Contact Center . Serving as Claims Command Center , they will utilize workforce management technologies,...operations, forecasting and capacity planning. + In-depth knowledge of call center metrics and KPIs. + Forecasting… more
- USAA (Colorado Springs, CO)
- … Analyst Senior, you will be responsible for contact or claims center workforce management performance (ex. Daily staff requirements, schedule efficiency, and ... Claims Contact Center . Serving as Claims Command Center , you will utilize workforce management technologies,...+ Experience with NICE/WFM platform. + In-depth knowledge of call center metrics and KPIs. + Strong… more
- Americor (Irvine, CA)
- Americor is seeking Principal Call Center Data Analyst to join our team. Specific job title and offer to align to the qualifications of the candidate. ... and workforce management performance, underlying data, as well as call forecasting, routing, and delivery. + Maintain existing telephony data semantic layers… more
- First National Bank of Omaha (Omaha, NE)
- …**Responsibilities** + Administers the Workforce Management system for the call center + Develops staff schedules and corresponding staffing scenarios ... based on business needs. **Summary of the Job:** The Workforce Management Analyst administers the Workforce...within the WFM system + Conducts daily meetings with call center management to review month-to-date staffing… more
- Entergy (West Monroe, LA)
- …is critical in ensuring operational efficiency and service level performance across our call center operations. The ideal candidate will be responsible for ... **Job Title:** Workforce Management Real Time Analyst RTA...and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact… more
- Point32Health (Canton, MA)
- …to our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... objectives and optimize resource allocation. + Collaborates with IT Call Center Technology Operations to refine ...call flow, and IVR strategies. + Adjust real-time workforce plans to ensure maximum resource utilization. + Communicates… more
- Enterprise Mobility (St. Louis, MO)
- …TEAM** Enterprise Mobility's Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst !** **ABOUT THE ROLE** The Workforce … more
- ASM Research, An Accenture Federal Services Company (Helena, MT)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). The Workforce Analyst collects, analyzes, and reports metrics on Military OneSource ... workforce and workload to help the Workforce ...DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively… more
- Albany Medical Center (Albany, NY)
- …(United States of America) Salary Range: $78,773.63 - $122,099.12 The Information Security Analyst is a member of the information security team and works closely ... This includes defining security policies, processes and standards. The Information Security Analyst works to select and deploy technical controls to meet specific… more
- JPMorgan Chase (New York, NY)
- …firm's employees and assets throughout the world. As a Building Security Operations Analyst within the Global Security team, you will be essential in overseeing the ... may require you to work evening, overnight, and/or weekend hours. On- call availability for emergencies. **Preferred qualifications, capabilities, and skills:** +… more
- Albany Medical Center (Albany, NY)
- …States of America) Salary Range: $46,220.72 - $64,709.01 ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Will be required ... to existing as well as new study opportunities ALBANY MEDICAL CENTER Position Description: Research Coordinator-Department of Hemophilia Position Summary: The… more
- Insight Global (Charlotte, NC)
- …tools (eg, Power BI, Tableau, Excel). Familiarity with ticketing systems, call center applications, and alarm management tools. Excellent problem-solving, ... and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/ workforce -privacy-policy/ . Skills and… more
- Mass Markets (VA)
- …related field. + 2-3 years of experience in real-time monitoring, report analysis, and workforce management within a call center environment. + Experience in ... We are looking for a proactive and detail-oriented Real-Time Analyst to join our workforce management team....a call center or customer service environment. + Proficiency in … more
- Clark County, NV (Las Vegas, NV)
- SENIOR ENTERPRISE SYSTEMS ANALYST Print (https://www.governmentjobs.com/careers/clarkcounty/jobs/newprint/4931637) Apply SENIOR ENTERPRISE SYSTEMS ANALYST ... (ERP) is seeking qualified candidates to apply for the Senior Enterprise Systems Analyst position. We are looking for skilled professionals with work experience in… more
- DoorDash (Phoenix, AZ)
- …staffing, contact and service level drivers, and historical data. + Assist with call center tool provisioning and near-term offline planning. We're excited about ... Analyst will become a subject matter expert on workforce planning and intraday operation fundamentals, including: real-time queue...+ You have demonstrated knowledge and understanding of key call center performance metrics such as service… more
- Covenant Health (MT)
- **Description** **IS Applications Analyst ** **Schedule:** Full Time, Monday to Friday **Location:** Remote **Providence welcomes 100% virtual work for residents who ... Levelland, Plainview Providence is seeking a highly skilled and motivated Applications Analyst with expertise in productivity software to join our growing IS team… more
- CIBC (King, NC)
- …Location** Regina-2412 11th Ave **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Call Center Consulting, Call Volume Forecasting, Capacity ... visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You'll Be Doing** As a Sr. Analyst , Capacity Planning, you will be responsible for leading the… more
- FirstBank (Lakewood, CO)
- …There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and ... by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank...group. We strive to not only maintain a diverse workforce , but also ensure our employee experience garners a… more
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