- Mass Markets (Mesilla, NM)
- … Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality , compliance, and ... implement QA frameworks, scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- HCA Healthcare (Nashville, TN)
- …**Introduction** Do you want to join an organization that invests in you as a Manager IT Contact Center ? At Parallon, you come first. HCA Healthcare ... make a difference. We are looking for a dedicated Manager IT Service Desk Contact Center...capacity of the team members. Provide oversight to ensure quality and timeliness of work to implement the Parallon… more
- Vanderbilt University Medical Center (Nashville, TN)
- …highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center 's mission of quality in patient care, education and research. We ... **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating...and research. **Organization:** Cancer PCC 10 **Job Summary:** The Manager , Patient Care Services is a leadership role that… more
- Stanford Health Care (Newark, CA)
- …of America) **This is a Stanford Health Care job.** **A Brief Overview** The Assistant Contact Center Manager (ACCM) acts as primary liaison between clients ... Care **What you will do** + Collaborates and assists Contact Center Manager to oversee...routing, reduce wait times, and improve overall customer experience quality . + Stays up to date with industry trends,… more
- Grifols Shared Services North America, Inc (Casa Grande, AZ)
- …corrective actions at the plasma donor center . Reports to the Regional Quality Manager . **Primary Responsibilities for Role:** + Maintains oversight of the ... then consider furthering your career with us as a ** QUALITY SYSTEMS MANAGER ** ! Please read on... control and overall regulatory compliance. + Collaborates with Center Manager to ensure the donor … more
- Three Saints Bay (Martinsburg, WV)
- **Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager .** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Cupertino Electric (New Albany, OH)
- **Posting Title:** Project Quality Manager - Data Center **Reports To:** Division Quality Manager **Location:** New Albany, Ohio **Salary Range:** ... This supporting role is an extension of the Division Quality Manager (DQM) and reports directly to...construction, materials, systems, and trade practices related to data center construction. + Excellent oral and written skills required.… more
- Pine Rest Christian Mental Health Services (Grand Rapids, MI)
- …and are honored to be a part of this incredible work. What Will you Do? As a Contact Center Manager at Pine Rest, you'll be part of tight-knit team that ... Cost Center 151 Contact Center ...The CCM is also responsible for upholding the highest quality care, keeping with all standards and bylaws set… more
- Liberty Utilities (South Lake Tahoe, CA)
- Manager , Vendor & Workforce Management (Utility Contact Center )) LU Service Corp. Joplin, MO, US, 64804Joplin, MO, US, 64801Massena, NY, US, 13662Fall River, ... for optimizing the performance of both internal and outsourced contact center operations serving gas and electric...with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality , Safety, and Cost per Contact ). +… more
- Mary Greeley Medical Center (Ames, IA)
- Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. Must be licensed as a registered nurse, social worker, ... know, might be interested in learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ###… more
- Walmart (Bentonville, AR)
- …ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You have strong time ... ** We are seeking a highly motivated **Risk Operations Manager ** to lead our dynamic team in maintaining daily...adhere to these standards. 11. Technology proficiency: Familiarity with contact center technology, such as computer telephony… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic ... roadmap and hands-on implementation of advanced contact center technologies, with a strong focus...ceremonies to ensure timely and value-driven delivery. Ensuring the quality , performance, and reliability of AI systems, which includes… more
- Quality Technology Services, LLC (Fayetteville, GA)
- …& the Impact You Will Have:** The ** Quality Assurance Sr. Project Manager ** (QAM, Data Center Construction), is primarily responsible for leading the ... quality programs in alignment with the QTS Quality Assurance Program. The QAM (Data Center ...us know the nature of your request and your contact information. It's exhilarating to find yourself at a… more
- Robert Half Finance & Accounting (Kalamazoo, MI)
- Description We are looking for a dedicated Contact Center Operations Manager to oversee and optimize the operations of our call center within a ... environment. Responsibilities: * Lead daily operations of the call center to ensure efficient workflows and high- quality ...call center to ensure efficient workflows and high- quality service delivery. * Develop and manage budgets, ensuring… more
- ICF (Philadelphia, PA)
- Description ICF is seeking a Coaching Manager for the Quality Support Center , which supports preK programs. This role is instrumental in advancing equitable ... access to high- quality early learning for all children, regardless of family...for all children, regardless of family income. The Coaching Manager will lead, coordinate, and deliver technical assistance, professional… more
- DXC Technology (Nashville, TN)
- …our customers and colleagues at DXC.com. **Essential Job Functions:** **Life & Annuity Contact Center Operations Manager ** + Oversees the day-to-day ... staff and systems in the customer support area. Improves quality and responsiveness of customer support staff and resources....support processes and platforms. + Manages client relationship from contact center perspective with Sr Leaders from… more
- Turner & Townsend (Pittsburgh, PA)
- …the world. **Job Description** **Turner & Townsend** are seeking a **Project Director - Quality & Commissioning Manager ** to lead onsite quality assurance ... and commissioning activities for a large-scale, mission-critical data center project in **Beaver County, PA** . This role...operational handover. + Serve as the primary point of contact for quality and commissioning matters; provide… more
- Nuveen Investments (Frisco, TX)
- …Level** 7PL **Required Skills:** + 3+yrs of work experience + 2+yrs of Contact Center or Customer Service experience + Experience coaching and developing ... The NCC Team Manager manages a team of Financial Services Consultants, ensuring individual and... contact center or customer service teams. + Series 6 or… more
- Eaton Corporation (Syracuse, NY)
- Eaton's ES GEIS CHD division is currently seeking a Customer Experience Manager - Contact Center Tier 1. This hybrid position is based at either our ... as well as market and business considerations. **What you'll do:** The Customer Service Manager - Tier 1 is entrusted with the leadership and oversight of the… more
- Grifols Shared Services North America, Inc (Van Nuys, CA)
- …and overall performance and profitability of the center . Acts on behalf of the Center Manager in his/her absence, may manage the center alone for days ... : + Responsible for all aspects of the donor center when the Center Manager ... is not present. + Collaborates with Training and Quality staff to ensure that training and quality… more
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