- Leidos (Indianapolis, IN)
- …guide the way we do business. The Leidos Civil team is hiring a Contact Center Performance Manager to oversee performance metrics for an omni-channel ... candidate will have the following:** + Ability to work with the Contact Center Manager to optimize staffing levels, ensuring adequate coverage across… more
- Leidos (Indianapolis, IN)
- …and Values guide the way we do business. Leidos is seeking a highly skilled ** Contact Center Manager ** to lead our federal-agency omnichannel contact ... you will do:** + Oversee daily operations of the contact center to ensure efficient and effective...environment + Relevant industry certifications such as Certified Call Center Manager (CCCM), Certified Customer Experience Professional… more
- Mass Markets (Garden City, GA)
- …a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations ... of our BPO contact center . This leadership role is responsible...staffing, performance, and service delivery. + Lead and mentor team leaders, supervisors, and support staff to achieve KPIs… more
- Ford Motor Company (Allen Park, MI)
- …to change the way the world moves? In this position The Global Customer Relationship Center (GCRC or contact center ) sits within the Ford Customer Service ... This role acts as a critical liaison, ensuring the Contact Center 's operational needs and strategic objectives...Console enhancements by partnering with Ford Pro Technology development team . The individual in this role acts as a… more
- Mass Markets (Garden City, GA)
- …strategic Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality, compliance, and ... test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Motion Recruitment Partners (Charlotte, NC)
- Contact Center Project Manager CHARLOTTE, North Carolina **Hybrid** Contract $68.72/hr - $77.43/hr Outstanding long-term contract opportunity! A well-known ... Financial Services Company is looking for a Lead Contact Center Project Manager in...prioritize and support migration efforts. + Coordinate with a team of 16 project managers, ensuring alignment and shared… more
- Walmart (Bentonville, AR)
- …ability to adapt to changing priorities, processes, and technology in a fast-paced contact center environment. 6. Time management: You have strong time ... ** We are seeking a highly motivated **Risk Operations Manager ** to lead our dynamic team in...adhere to these standards. 11. Technology proficiency: Familiarity with contact center technology, such as computer telephony… more
- Public Storage (Plano, TX)
- …on the New York Stock Exchange. **Job Description** We are seeking a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic ... roadmap and hands-on implementation of advanced contact center technologies, with a strong focus...included, and excited to be part of a best-in-class team . With over 5,000 team members from… more
- Cognizant (Teaneck, NJ)
- **The Role:** Cognizant is seeking a **Senior Project Manager - Contact Center Operations** with strong experience in the Contact Center Domain and ... Oversee the planning and execution of projects within the Contact Center Domain to ensure alignment with...the project lifecycle. + Facilitate communication and collaboration among team members to foster a productive work environment. +… more
- ASM Research, An Accenture Federal Services Company (Muskogee, OK)
- **Shift Hours 8-4:30** Contact Center Knowledge role is responsible for all knowledge, training, and content - including (but not limited to) the following: + ... the Knowledge Management System. + Overseeing, managing, and coordinating Contact Center staff training and development activities....management + Coordinate and work with the Government content team , the Contractor QA team , the training… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... and research. **Organization:** Cancer PCC 10 **Job Summary:** The Manager , Patient Care Services is a leadership role that...experienced peers and other members of the health care team . Shift: M-F (8:00 am - 5:00 pm) Previous… more
- Teleperformance USA (AR)
- …at least 18 years old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of ... manager preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of** **intermediate Microsoft Office… more
- US Tech Solutions (Sunnyvale, CA)
- **Job Description:** + The Contact Center Operations Program Manager is responsible for overseeing the strategy, execution, and continuous improvement of ... contact center operations. This role requires a...intake and execution of requests impacting 1:1 support operations team . (weekly evaluation, summary of intake, Trend analysis &… more
- Prime Therapeutics (Salem, OR)
- …Come build the future of pharmacy with us. **Job Posting Title** Service Delivery Manager ( Contact Center ) **Job Description** The Manager Service ... competitive position and customer satisfaction + Direct Service Delivery team in the areas of client relations and implementations...a reasonable accommodation for any part of the employment process, please contact Human Resources at ### or email… more
- Mary Greeley Medical Center (Ames, IA)
- Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. Must be licensed as a registered nurse, social worker, ... know, might be interested in learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ###… more
- DXC Technology (Plano, TX)
- …transformation. **Essential Job Functions:** + Oversees the day-to-day operations of the contact center operations Workforce Management team supporting ... projects/analysis- both internal and client facing + Lead and support contact center technology launches and upgrades representing the business with IT execution… more
- AdventHealth (Orlando, FL)
- …Hours/Shift: Days Shift** **You Will Be Responsible For:** + Strong understanding of Contact Center technology + Can effectively display knowledge as a Subject ... Matter Expert (SME) on Contact Center Enterprise Applications + Displays expertise...large-scale change management in a healthcare setting + Proven team builder with experience in developing organizational culture +… more
- First Horizon Bank (Knoxville, TN)
- …of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is ... an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their… more
- Stanford Health Care (Newark, CA)
- …to solve technical and non-technical problems + Ability to work effectively both as a team player and leader + Ability to work well with individuals at all levels of ... the organization + Knowledge of computer systems and software used in functional area + Knowledge of financial concepts such as capital budgeting, discounted cash flow, financial statement analysis and financial forecasting + Knowledge of TSI decision support… more
- Mass Markets (Mesilla, NM)
- …a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public ... for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This...to report to work at one of our physical contact center locations. To be considered for… more
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