- Home Depot (Atlanta, GA)
- …a trusted member of our Customer Experience ( CX ) team, the Senior Analyst Consumer Insights will be working on a cutting-edge Customer Experience Management ... drive improvements that lead to customer delight. The Sr Analyst will work directly with our field associates and...by helping them address critical business problems through actionable insights you derive from data mining, cleansing,… more
- Stanford Health Care (Newark, CA)
- …Overview** The Business Reporting Analyst is a senior position responsible for identifying data needs and metrics and ensuring the integrity of all data used ... (United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting … more
- City National Bank (Los Angeles, CA)
- … - Officer or AVP *based on candidate experience level* WHAT IS THE OPPORTUNITY? The CX & Insights Analyst works with product and business unit stakeholders ... required of business stakeholders. * End-to-end creation and implementation CX programs and leveraging CX data...mid-level stakeholders across the organization * Help assess new data sources for service & digital insights … more
- City National Bank (Los Angeles, CA)
- …experience level* *In Office, Los Angeles, CA. * WHAT IS THE OPPORTUNITY? The Senior CX & Insights Analyst works with product and business unit stakeholders ... *CLIENT EXPERIENCE & INSIGHTS SENIOR ANALYST - AVP or...CX research programs. And finally, it includes leveraging CX data to create dashboards and reports… more
- Baylor Scott & White Health (Dallas, TX)
- …**This is an onsite position in Dallas, Texas.** We're seeking a strategic and data -driven Senior Analyst to join our Voice of Customer (VoC) Program team ... CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data to derive actionable insights and recommendations for improving… more
- UNUM (Portland, ME)
- …management and increases exposure to all of the company's operational areas while helping turn CX data into action. This is a Hybrid opportunity requiring 2 days ... Team Unum today! **General Summary:** The Customer Experience Senior Analyst works within the Customer Experience Insights ...a mission to equip and rally Unum with actionable insights . This role supports CX improvement projects… more
- NTT DATA North America (Carlsbad, CA)
- …to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA 's Client is currently seeking a Business Analyst to join their team ... Platform Planning initiative focuses on transforming Customer Experience ( CX ) and Service Management by integrating data ...Analyst with a solid background in Customer Experience ( CX ) and Service Domain processes. The candidate will serve… more
- Sprinklr (FL)
- …enabling enterprises to unify data , break down silos, and act on real-time insights . Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to ... briefing books, positioning narratives, and post-briefing feedback summaries. + Monitor analyst feedback and provide strategic insights to internal stakeholders.… more
- Lenovo (Morrisville, NC)
- …provide the organization and product management with actionable customer experience insights , including survey design and operation, reporting, data analysis, ... for sentiment analysis, predictive analytics, and customer segmentation to support VOC and CX initiatives. + Collaborate with data science and engineering teams… more
- Newegg Inc. (Diamond Bar, CA)
- …capability to manage multiple priorities and projects. + Skilled at translating data insights into actionable business strategies. + Demonstrates a customer- ... forecast staffing needs, and identify operational gaps. + Provide data -driven insights and recommendations to improve efficiency,...meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data , identify… more
- AltaGas (Springfield, VA)
- …cross-functional improvements. * Maintain clear documentation and version control of all CX visual artifacts and insights assets. **Qualifications, Skills and ... **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager, Customer Experience and will support the utility's customer… more
- General Motors (Warren, MI)
- …within SaaS, automotive, or telematics industries. + **Proven ability to translate data into meaningful insights that inform decision-making and drive effective ... team ensures operational excellence by providing tools, resources, and data , analyzing sales trends, streamlining processes, training staff, and collaborating… more
- UNUM (Chattanooga, TN)
- …continues to increase exposure to all of the company's operational areas while helping turn CX insights into action. This is a Hybrid opportunity out of our ... at Unum is looking to add a Customer Experience Analyst to the team. This individual will work within...Assists in improving the customer experience by gathering customer insights , analyzing data , mining information across all… more
- Amazon (New York, NY)
- …degree or equivalent - Experience with SQL - Experience defining requirements and using data and metrics to draw business insights - Experience making business ... Description We are seeking a Business Analyst to support Amazon Supply Chain Services (ASCS),...successful candidate will have strong analytical capabilities, experience with data -driven decision making, and the ability to deliver results… more
- American Express (New York, NY)
- …and sharing reporting updates with sales leadership teams. + Use data -driven insights to identify optimization opportunities, inform cross-sell recommendations, ... you make an impact in this role?** The Senior Analyst , US Customer Marketing will support the Director in..., Analytics/Reporting, and/or Lead Generation). + Ability to synthesize data from multiple sources and derive insights .… more
- Book of the Month (New York, NY)
- …collaborate with the CX team to gather and report on member insights . + Influencer Program Management : Coordinate our monthly influencer program. Over time, ... Mission: Our Growth & Retention Analyst role is designed to accelerate the development...: Compile and analyze member lifecycle performance and campaign data . Conduct tests and interpret results to drive LTV… more
- Coinbase (Salt Lake City, UT)
- …audits on transaction monitoring system (TMS) cases, working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for ... updates, create and present metrics, train new analysts, and work on providing insights through established feedback loops. *What you'll be doing:* * Perform QA… more
- Coinbase (Charlotte, NC)
- …supported. The CX Analytics Engineering team bridges the gap between data engineering, data science, and business analytics by building scalable, impactful ... data solutions. We transform raw data into actionable insights through robust pipelines,...doing (ie. job duties):**.* Analytics engineer is a hybrid Data Engineer/ Data Scientist/Business Analyst role… more
- Paychex (Cincinnati, OH)
- …ensure digital programs reinforce and complement CSM enablement activities. + Partner with CX Strategist to leverage Analyst insights for campaign targeting, ... strategy and execution, including segmentation, targeting, and performance optimization using data insights . The Senior Customer Engagement Strategist will… more
- Fiserv (Marietta, GA)
- …Care Organization (CCO) seeks a Customer Experience Analyst to implement CX strategies, run regular interaction and data analyses, and translate findings ... support departmental goals. **What you'll do:** + Execute customer experience ( CX ) strategies and perform detailed analyses to track performance against departmental… more
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