- Merck & Co. (North Wales, PA)
- …a focus on Vaccines Franchise omnichannel strategy, delivering a seamless CX for our customers.Enable omnichannel strategy and capabilities for priority ... L3 teams, incorporate evolving omnichannel strategy methodologies and tools, guided by CX strategy and metrics.Measure success by the scale and integration of… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …to Omnichannel Engagement Sub-functions (HCP/Consumer Activation, Paid Media, and CX Operations). Interacts with multiple Novo Nordisk's internal functions such ... as Marketing, Field Execution, Field Systems, Advanced Analytics, IT, Legal, Regulatory, as well as external vendors. Essential Functions Enable the NextGen customer engagement capabilities through execution of new features, enhancements and processes aligned… more
- Pfizer (Collegeville, PA)
- **ROLE SUMMARY** The Customer Experience ( CX ) Research & Insights Manager will become a team member of the CX Research & Insights Team within the Customer ... Experience & Engagement ( CX &E) organization and will report directly to the Sr....Sr. Director of Customer Experience Research & Intelligence. The CX Research & Insights Team develops the strategic components… more
- MetLife (New York, NY)
- CX Lead Location(s) + Posting Location:New York, New York Country United States Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No ... marketing organization that nurtures, develops, and attracts top talent. The Customer Experience ( CX ) Lead will be the key person responsible for ensuring that a… more
- AdventHealth (Altamonte Springs, FL)
- …- Altamonte Springs, FL** **The role you'll contribute:** The Consumer Listening CX Program Manager at AdventHealth is focused on listening to the ... consumer-centric actions and decisions across the organization. As the Consumer Listening CX Program Manager, you will be responsible for leading the Consumer… more
- Warner Bros. Discovery (Seattle, WA)
- …Special Operations Technician is a key member of the Customer Experience ( CX ) Strategy & Ops team within the Warner Bros. Discovery Direct-to-Consumer organization. ... will be a core contributor within the Tier 3 CX Special Operations team and will collaborate cross-funct ionally...and poise. They will work closely with the extended CX team and partners in Product and Tech organizations… more
- Amazon (Sumner, WA)
- …About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, Deploy and ... Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal… more
- Insight Global (Sunnyvale, CA)
- …flexibility and are scalable as well as sustainable . Contribute to CX strategies by providing comprehensive capability development analysis and solution development ... journey maps, process workflows, and associated systems maps. Guide CX team through UAT. Develop acceptance criteria for new...and Requirements . At least 5 years experience in CX space spanning Customer Lifecycle from interest/inquiry to orders… more
- Mastercard (Arlington, VA)
- …better business results. **Title and Summary** Principal Solution Architect - GCC CX Technology Principal Solution Architect - GCC CX Technology Overview ... to improve engineering productivity, quality, and technology policy compliance Within the GCC CX Technology Program, you are responsible for: Developing GCC CX … more
- Edgewood Management Corporation (Gaithersburg, MD)
- Digital Marketing and CX Manager Job Description: The Digital Marketing and CX (Customer Experience) Manager holds a pivotal role in developing and executing a ... companies. As a perpetual learner, the Digital Marketing and CX Manager will consistently identify and manage partners and...Additionally, this role will report to the SVP of Marketing/ CX and collaborate with the Marketing Team to deliver… more
- Cisco (San Jose, CA)
- …role, you will be pivotal in aligning and disseminating the Customer Experience ( CX ) strategy throughout the organization, in close collaboration with the CX ... articulate and promote the vision and strategy of the CX brand. Your efforts will focus on building strategic...business's objectives. You will also contribute to building Cisco CX 's reputation as a leader in helping our customers… more
- Amazon (Sumner, WA)
- …even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team is responsible for providing support to internal fulfillment network ... ship customer orders. In this role on the MSP CX team, you will hire and develop a team...performance metrics, and feedback mechanisms to enable the MSP CX team to effectively scale. You will work closely… more
- Amazon (South Bend, IN)
- …About the team The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, Deploy and ... Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal… more
- Navistar, Inc. (Lisle, IL)
- …Guide Navistar's user-centered digital development as our newest Customer Experience ( CX ) Designer. As the commercial vehicle industry undertakes its most ... towards a brighter, more connected tomorrow. Responsibilities As a CX Designer, you will act as the user's advocate,...teams to ensure that content aligns with the overall CX strategy and enhances the user experience. ( I… more
- Wolters Kluwer (Columbus, OH)
- **Senior CX /UX Research Consultant - Remote or Hybrid R0040451** As a **Sr. CX /UX Researcher** , you will join the User Experience department of Wolters Kluwer's ... of UX Research (NLD) and under the leadership of the Director, CX /UX Research (USA) **.** \#Remote #LI-Hybrid **Required Job Qualifications (Minimum):** +… more
- Amazon (Seattle, WA)
- …team to own defining and building a new set of org-wide customer experience ( CX ) metrics to help us deeply understand and evaluate our performance and our largest ... technology roadmap in order to measure and improve our CX , as well as enable our organization to drive...the organization. Key job responsibilities * You will identify CX signals, define metrics, and develop and manage mechanisms… more
- New York Power Authority (White Plains, NY)
- Customer Experience ( CX ) Product Manager Location: White Plains, US **Summary** The **Customer Experience ( CX ) Product Manager** will foster a customer-first ... Planning, Goal Setting, Budgeting, among others. As such, the ** CX Product Manager** will coordinate annual planning for Customer...customer needs in a quickly evolving energy landscape. The ** CX Product Manager** will be "at the table" and… more
- Amazon (Dallas, TX)
- …even image yet. The Mechatronics & Sustainable Packaging Customer Experience (MSP CX ) team is responsible for providing support to internal fulfillment and ... ship customer orders. In this role on the MSP CX team, you will be responsible for developing, implementing...and resolve mechanical and system issues across the MSP CX product suite. - Produce daily and weekly reports… more
- Wolters Kluwer (Columbus, OH)
- **Senior CX /UX Designer - Remote R0040974** We are excited...grow our team and are seeking a strong Senior CX /UX Designer. In this role you will have the ... come grow with us! This is a remote position and will report to the Manager, CX /UX Design - DXG TAA US Professional Market and under the leadership of the VP, User… more
- Wolters Kluwer (Columbus, OH)
- ** CX UX Research Consultant - Remote R0040745** **Job Summary:** We are seeking a strong CX /UX Research Consultant to join our growing UX team in Wolters Kluwer ... Tax & Accounting North America. Under leadership of the Manager of CX /UX Design for Tax & Accounting North America, you'll have the opportunity to join a very… more
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