- Dominion Energy (Richmond, VA)
- …CX strategies, standards, and tools. Lead strategic initiatives to enhance customer journeys . **Evolve VOC Program:** Enhance the Voice of Customer (VOC) ... Director - Customer Experience (CX) Strategy...people management experience. + Expertise in CX methodologies including Voice of Customer tools, journey mapping, segmentation,… more
- Fiserv (Omaha, NE)
- …and account management tools. + Proven track record of designing and optimizing customer journeys , with measurable impact on customer satisfaction and ... scale, come make a difference at Fiserv. **Job Title** Director of Customer Experiences We are looking...user experience, and support resources. + Serve as a voice of the customer , advocating for enhancements… more
- Intuit (San Diego, CA)
- …identify and prioritize friction points and growth opportunities, influencing improvements in customer journeys , channel optimization, and reduced cost to serve. ... to become an AI-driven expert platform, delivering personalized, end-to-end experiences. The Director of GBSG Customer Success Data Science plays a… more
- Intuit (Mountain View, CA)
- **Overview** As Director of Intuit's Customer Experience team, you will be responsible for building and leading a customer experience 'practice' to drive ... the organization. The team will be accountable for our Voice of Customer (VOC) Feedback Loop: Leading...the optimal framework and ways of working, through end-to-end customer 'value' journeys and customer … more
- Walmart (Bentonville, AR)
- …and analysis of customer insights by ensuring unmet needs in key customer journeys are identified and assesses Walmart and key competitor's performance in ... leader for CIS sits at the intersection of data, customer experience and strategy, representing the objective voice...to uncover actionable insights. + Identify and prioritize key customer journeys , uncover unmet needs, and operationalize… more
- Humana (Green Bay, WI)
- …help us put health first** Are you passionate about transforming customer journeys through technology and data? As the Director , MarTech Capabilities - ... excellence to elevate how Humana engages with members across their health journeys . As a key leader in Humana's Marketing Technology and Operations organization,… more
- Pearson (San Francisco, CA)
- **Senior UX Design Director ** **Higher Education Product Team** **Pearson** Pearson is an ed tech company whose mission is to have a direct relationship with ... and each member is directly responsible for the team's success. **Senior UX Design Director ** We are looking for a strategic and hands-on Sr. UX Design Director… more
- ServiceNow, Inc. (Addison, TX)
- …What you get to do in this role: Be the connective tissue between employee journeys and the platforms that power them. This role brings Global People's voice ... experience products to scale more consistently and intelligently. The Senior Director , Platform Business Product Management (BPM) serves as Global People's (GP)… more
- Scotiabank (New York, NY)
- …ensuring that the team has the appropriate capacity and capability to deliver on customer promises. The Director role is the escalation point for unresolved ... Director , Scotia Connect Online Business Services, Global Transaction...implementation of strategies that shape meaningful change for our customer and the business. This position will oversee the… more
- Danaher Corporation (Marlborough, MA)
- …of inspiring and managing a diverse team of creative professionals to deliver content journeys that meet customer and business objectives. + Skilled in analyzing ... Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The Director , Digital Content Strategy is responsible for our core… more
- Celonis (New York, NY)
- …you to join us. **The Team:** The North America marketing team fuels customer success and market growth by building and increasing brand awareness, accelerating ... pipeline -- both independently and with our partners -- and cultivating a customer community of change makers. We amplify success stories through targeted campaigns… more
- Kyndryl (Atlanta, GA)
- …of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys , improving customer technology operations, and integrate ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- Comcast (Irvine, CA)
- …entertainment platform, Xumo devices feature a world-class user interface with universal voice search capabilities, making it easy for consumers to find and enjoy ... more accessible. **Job Summary** Xumo seeks an experienced and highly motivated Executive Director of Product Management, Xumo Play to join our growing FAST Product… more
- Cengage Group (Anchorage, AK)
- …& Optimization_** + Guide the design, build, and deployment of automated customer journeys and personalized campaigns. + Implement testing and optimization ... employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to...enablement? We are seeking a strategic and technically adept ** Director of Marketing Automation** to lead our marketing automation… more
- iHeartMedia (New York, NY)
- …events and conversations in the nation for fans and advertisers. As Director , B2B Content Marketing, you'll lead iHeartMedia content marketing reaching HoldCos, ... advertisers, and deliver relevant, high-value content at the right moment in the customer journey. + Create content for every B2B touchpoint: email, site, events,… more
- Wolters Kluwer (Minneapolis, MN)
- …R&A customer -firm size, buying behaviors, pain points, personas, and journeys * Prioritize marketing initiatives based on R&A segment needs, opportunities, and ... and adjust plans to optimize impact and ROI * Be the voice of the R&A customer unit in cross-company marketing planning and strategy **Qualifications** * 8+… more
- Wells Fargo (Iselin, NJ)
- …the Principal Engineer to guide architectural decisions. + Be the engineering voice in planning, prioritization, and roadmap execution. + **Foster a High-Performing ... Product teams, Platform Engineering teams, and Controls teams to co-create user journeys that deliver business outcomes. + Translate business needs into clear… more
- ServiceNow, Inc. (San Diego, CA)
- …We value diversity, continuous learning, and a supportive culture where everyone's voice is heard and professional growth is encouraged. Our team is passionate ... architecture, capabilities, and best practices to inform product decisions. + ** Customer Discovery:** Gather requirements from internal and external stakeholders to… more
- Wolters Kluwer (Riverwoods, IL)
- … feedback cycles. You will advise management on release readiness and risk and bring the voice of the customer into the team to ship outcomes that solve real ... agile practices across multiple TAA modules. Reporting to the Director of Innovation, you will partner daily with Product...precise acceptance criteria and Definition of Ready/Done + Ensure voice of customer and market data flows… more
- Rowan University (Glassboro, NJ)
- …under the guidance of the Lead Web Content Strategist and reports to the Director of Web Strategy and Development for the Rowan University Web Services team. ... source. + Create page content models, site maps, user journeys , and user stories to establish clear paths for...for review, ensuring adherence to Rowan University's tone and voice and other brand standards. + Assist the Lead… more