- Under Armour, Inc. (Baltimore, MD)
- …user experience. This person will also manage UX research, A/B testing, and the voice of the customer to continuously improve our products based on user ... Director , User Experience ** Director , User Experience**...and stakeholders to understand business goals, target audience, consumer journeys and other factors that will impact that user… more
- Staples (Framingham, MA)
- …balancing seasonal category needs with long-term journey improvements. They champion the customer voice , oversee funnel performance and testing, and foster ... experience - understanding behaviors, anticipating needs, and creating intuitive journeys - with the science of digital optimization through...Customer & Analytics Expertise o Act as VOC ( Voice of Customer ) and FullStory champion, embedding… more
- American Express (Phoenix, AZ)
- …to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us ... range of products. **Overview** We are looking for a visionary and strategic ** Director of Acquisition Digital Product Management** to lead a team of product… more
- Lilly (Indianapolis, IN)
- …best-in-class unified experience that integrates diverse digital journeys while incorporating customer expectations combined with Voice of the Customer ... UE Patient Experience will report directly to the Sr. Director , Group Product Manager, and partners closely to implement...and viability. + Serve as a hardworking and data-driven voice of the customer (VoC) and the… more
- ADP (Roseland, NJ)
- …Transaction Monitoring and Anomaly Detection + Develop monitoring capabilities across all customer journeys and business units to identify potentially fraudulent ... **ADP is Hiring a Director - Fraud Data Analytics & Reporting** We...are embedded into key processes. + Function as the voice of fraud analytics across ADP, influencing strategy and… more
- Kyndryl (Oklahoma City, OK)
- …of subject matter experts (SMEs) to deliver innovative solutions that enhance customer journeys , improving customer technology operations, and integrate ... cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. +… more
- Beth Israel Lahey Health (Charlestown, MA)
- …taking a job, you're making a difference in people's lives.** The Executive Director , Digital Experience is responsible for shaping and driving Beth Israel Lahey ... Health's (BILH) digital customer engagement platforms, with a focus on digital marketing...conditions. + Ensure digital content reflects the BILH brand voice , tone, and messaging while addressing the needs of… more
- American Express (Phoenix, AZ)
- …to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us ... in this role?** Reporting into the VP, Sales-Assisted Onboarding, the Director , Global & Large (G&L)/International Card Services (ICS) Sales-Assisted Corporate… more
- Edward Jones (St. Louis, MO)
- …Overview** Leads and drives strategy, planning, and execution for key, identified experience journeys that are critical to the success of Edward Jones firm ambition. ... experience strategy, practices, measures and outcomes for critical experience journeys . + Provide clarity to the firm on what...and associate development and career pathing. + 'Champion the voice of the client / branch team and experience… more
- ServiceNow, Inc. (Addison, TX)
- …Product Insights Engine . Design an enterprise framework that integrates employee voice , product telemetry, and business outcome data. . Establish common taxonomies, ... Product Managers and COEs to embed insights into the design of employee journeys and solutions. . Continuously evaluate model performance, bias, and adoption to… more
- Wolters Kluwer (Minneapolis, MN)
- …R&A customer -firm size, buying behaviors, pain points, personas, and journeys * Prioritize marketing initiatives based on R&A segment needs, opportunities, and ... and adjust plans to optimize impact and ROI * Be the voice of the R&A customer unit in cross-company marketing planning and strategy **Qualifications** * 8+… more
- Entrust (Shakopee, MN)
- …sales operations team, processes, and tools to drive superior sales performance, Customer retention, and sales team productivity. Your team will be responsible for ... a high degree of focus on detail, process and customer service. To be successful, you must keep the...we don't just offer jobs - we offer career journeys . Here is what you can expect when you… more
- Bristol Myers Squibb (Princeton, NJ)
- …and competitive landscape. This individual will leverage insights from patient journeys to further define strategies that drive the development of clinically ... institutions worldwide in collaboration with MEG and Translational team + Be the voice of Medical to inform and accelerate decision making and governance for… more
- Access Dubuque (Dubuque, IA)
- …be competent to provide care in the Emergency Department (ED) + Demonstrates customer friendly behaviors and promotes customer satisfaction + Represents Mercy ... programs + Works closely with the Trauma Program Medical Director to develop a quality trauma program + Develops...patients live their best life, through all of life's journeys . Join us at MercyOne and be part of… more
- Trinity Health (Dubuque, IA)
- …be competent to provide care in the Emergency Department (ED) + Demonstrates customer friendly behaviors and promotes customer satisfaction + Represents Mercy ... programs + Works closely with the Trauma Program Medical Director to develop a quality trauma program + Develops...patients live their best life, through all of life's journeys . Join us at MercyOne and be part of… more
- Surfline\Wavetrak, Inc. (San Diego, CA)
- …GEO, ASO) to drive organic acquisition. + Test, measure, and scale new customer journeys that drive trial-to-conversion metrics. Retention & Lifecycle + Design ... activity. We're open to considering candidates at either the Director or VP level, depending on experience and alignment...with product, data, and finance teams to be the voice of the customer and help optimize… more
- Entrust (Shakopee, MN)
- …of the IFIaaS applications in private cloud environments. Reporting to the Director , Cloud Operations, the Sr Manager will provide hands-on leadership of the ... services to ensure the service meets reliability, scalability, and customer satisfaction targets. Day to day technical operation of...of new tools and processes. + Work with the Director , Cloud Operations and other leaders to define and… more
- Honeywell (Little Rock, AR)
- …the customer organization, and guiding customers through complex buying journeys that align Honeywell's solutions with their business outcomes. You will report ... to the Director of Sales and support the Eastern USA, Gulf...solutions and ensure seamless delivery. + Serve as the customer advocate inside Honeywell, bringing voice -of- customer… more
- Genentech (South San Francisco, CA)
- …of adult learning principles and familiarity with segmentation tools like personas and customer journeys . + Profound knowledge of how various customer ... strategy, and digital initiatives for data-driven, impactful, timely, accurate, and customer -centric omnichannel delivery. Collaborating with the MOEC Director … more
- MongoDB (Seattle, WA)
- …AI landscapes. The Public Relations Lead will report to the Senior Director of Global Communications and requires close collaboration with multiple teams internally ... including Social Media, Customer Marketing, Product Marketing, Field Marketing, Analyst Relations, APAC...content is engaging, accurate, and aligns with MongoDB's brand voice + Think creatively to develop new and innovative… more