- Walmart (Bentonville, AR)
- …harmful, trust-eroding driver experiences. We own the Driver Experience Escalation & Response (DEER) program-transforming escalated driver pain points into ... Product, Engineering, and Store Ops. Your responsibilities extend beyond reactive escalation management. This is a system design and cross-functional governance… more
- Percepta (Dearborn, MI)
- …every stage of the automotive and mobility customer journey. As an ** Escalation Support Specialist** (specializing in the automotive industry) working **hybrid** in ... your career growth, and celebrates your contributions. **What You'll Be Doing** The ** Escalation Support Specialist** plays a vital role in delivering a smooth and… more
- Cognizant (Bothell, WA)
- …that leverages modern technologies to improve business operations. The **Mapping Escalation Specialist** is responsible for handling time critical and sensitive ... related to mapping operations. The Mapping Escalations Specialist should be trained in escalation protocol and be able to resolve difficult and complex issues in a… more
- MongoDB (Salt Lake City, UT)
- Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with ... on root cause analysis, prevention, and knowledge transfer + Track and analyze escalation trends to contribute to continuous process improvements + Lead or support… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison between the patient and the hospital, the Physician Organization (PO) ... and/or payers for billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues that may require in-depth research… more
- Sunrun (CA)
- …contribute to and enforce processes, training, and consequences based on customer escalation insights. + Deliver world-class customer experience for customers led by ... Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. **REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS)**… more
- City National Bank (Concord, NH)
- *PREMIER MORTGAGE CLIENT SERVICING ESCALATION MANAGER* WHAT IS THE OPPORTUNITY? CNB currently has a client set that are ultra-high net worth clients that will ... activities, issues, or inquiries * Acts as a liaison and owner of every escalation or issue between the advisors, their clients & internal departments to provide… more
- MongoDB (New York, NY)
- MongoDB Technical Services' Escalation Engineers are at the forefront of problem solving with key customers on our most visible and escalated issues. They combine ... East Coast Hours (9am to 5pm EST). If you're passionate about being an Escalation Engineer working with our largest enterprise customers and are open to flexible,… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across the… more
- Palo Alto Networks (Santa Clara, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... the starting points for success in this role. **Your Impact** This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Amazon (Arlington, VA)
- …Role Overview: This position leads a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q), handling critical VP, SVP, and ... CEO-level Executive Escalations (EE) for Amazon's Fraud and Abuse Prevention (FnAP), Community Risk (CR), Perfect Order Experience (POE), and Muti-functional Escalations (MPE) vectors. Their team of 7 specialized Risk Managers manages 300+ high-priority cases… more
- Rady Children's Hospital San Diego (San Diego, CA)
- …other behavioral health practices to educate and train RCH staff on de- escalation principles, conflict resolution and resiliency. When appropriate practices as a ... member of the multi-disciplinary team providing on-site training support to employees. May provide support & debriefing to RCHSD staff foll.owing traumatic events. Works collaboratively with all facets of hospital wide critical response efforts. MINIMUM… more
- Zscaler (San Jose, CA)
- …to harness speed and agility with a cloud-first strategy. As a Staff Escalation DevOps Engineer within the Shared Platform Services team, you will be instrumental ... in taking the Zscaler Client Connector Cloud service to the next level in terms of Reliability, Availability and Scalability. This is a hybrid role, reporting in the San Jose, CA office 3 days a week. Reporting to the Sr. Manager, Software Engineering QA,… more
- Walmart (Bentonville, AR)
- …ensure all items comply with established policies, rules, and guidelines. + ** Escalation Triage & Action:** Triage escalations by reviewing items and listings, ... taking appropriate action on products, and providing feedback to improve rules, tools, or processes. + **Risk Analysis & Investigation:** Review and investigate item reports for gaps, trends, or emerging risks, including analysis of internal data, external… more
- OneMain Financial (Evansville, IN)
- …+ High School Diploma/GED + 1-2 years of customer service in escalations environment + Possesses exceptional verbal and written communication. + Strong problem ... This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis across OneMain, driving change directly and through effective organizational partnerships.… more
- Cisco (Austin, TX)
- …this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant ... portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage… more
- Antech Diagnostics (Fountain Valley, CA)
- …with a leadership mindset. **Essential Duties and Responsibilities** **Tier 2 Technical Escalation & Resolution** + Serve as an advanced technician responsible for ... and existing Corporate Partner clinics with technical installations, setup, and escalation and provide hands-on or remote support for implementations, integrations,… more
- DESC (Seattle, WA)
- …clients and patients utilizing Hobson clinic and DBHC by employing various de- escalation skills and tactics, both verbal and hands-on approaches, while in ... all main operating areas of both Hobson and DBHC for client engagement and de- escalation purposes only. Be a welcoming presence and direct clients to the services… more
- DESC (Seattle, WA)
- …to clients at the STAR Center and Pioneer Square by employing various de- escalation skills while in coordination and consultation with the wider STAR Center staff, ... 216 James, and STAR Center for client engagement and de- escalation purposes. Be a welcoming presence and direct clients...social justice lens. + Become a DESC trainer for de- escalation and dis-engagement for new employees and yearly refresher;… more
- Unity (Unity Village, MO)
- …clarity). 4. **Run Regional performance tracking (vitality + engagement) and escalation management** through dashboards, issue logs, and cross-team resolution. This ... the Director's regional engagement plan (touchpoints, office hours, communications, and escalation pathways). + Own the support relationship for Regional Boards and… more
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