- Butterball (Mulberry, AR)
- …may go beyond standard duties, etc. Provides conflict resolution and escalation for severe issues as appropriate.Implements within the facilities initiatives aimed ... at improving overall quality and efficiency, providing feedback and suggestions based on inspection results.Interprets observations, identifies opportunities, and advises management on potential solutions and areas for improvement in policy or… more
- Butterball (Mount Olive, NC)
- …to solve routine and basic non-routine problems and identify need for escalation or support * Proficient Microsoft suite skills (Word, Excel, PowerPoint, Outlook, ... Teams, etc.) and the ability to learn and utilize new technologies such as human resource information systems/databases * Good judgment with the ability to take initiative* Ability to be flexible and resourceful in response to changing priorities and needs*… more
- Butterball (Carthage, MO)
- …to solve routine and basic non-routine problems and identify need for escalation or support * Proficient Microsoft suite skills (Word, Excel, PowerPoint, Outlook, ... Teams, etc.) and the ability tolearn and utilize new technologies such as human resource information systems/databases * Good judgment with the ability to take initiative* Ability to be flexible and resourceful in response to changing priorities and needs*… more
- Butterball (Garner, NC)
- …and gather necessary information. Ensures tasks are on track through follow-up and escalation as needed.. Gather photos and content for social media to support early ... talent programs 9. Updates metrics, reporting, and dashboards to provide meaningful data supporting Talent Management programs, partner, and internal clients.. Responsible for ensuring invoices are routed to accounting and paid on time, as well as entered on… more
- Beckman Coulter Diagnostics (Miami, FL)
- …applicable global regulatory requirements.Maintain oversight, tracking, metric reporting and escalation of issues while providing consultation and support for the ... Corrective and Preventive Action (CAPA) process, ensuring process is maintained per company policies and industry standards.Function as a global representative during Agency /3rd Party Audits and assists in the preparation and submission of audit responses and… more
- ServiceNow, Inc. (Orlando, FL)
- …to do in this role:** ServiceNow is currently seeking a Senior Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and ... personalized service during an account-level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that works to… more
- ServiceNow, Inc. (Orlando, FL)
- …get to do in this role:** ServiceNow is currently seeking an Account Escalation Manager to manage customer accounts requiring an enhanced level of interaction and ... personalized service during an account-level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that works to… more
- MongoDB (NY)
- …a global scope + Experience in implementing whole-company high-severity issue de- escalation patterns that maximize customer experience and company efficiency + ... regional and global leaders about areas for improvement in the incident and escalation management program + Established connections with regional peers in EMEA and… more
- JPMorgan Chase (Plano, TX)
- …our Corporate and Investment Banking team as an Anti-Money Laundering Escalation Associate, where you'll investigate potential AML, Politically Exposed Persons, and ... while maintaining and reporting key metrics. Reporting to the Anti-Money Laundering Escalation Manager, you'll play a crucial role in ensuring compliance and… more
- ServiceNow, Inc. (Orlando, FL)
- …our purpose to make the world work better for everyone. **Manager, Account Escalation Engineering (US)** **Team & Role** Our Account Escalation Engineering (AEE) ... currently seeking a Manager to lead our US Account Escalation Engineering team. **What you get to do in...US AEE team's activities and works closely with Account Escalation leadership to ensure the timely resolution of customer… more
- ServiceNow, Inc. (Orlando, FL)
- …relationships and clear communication are key. We're currently seeking a **Senior Account Escalation Manager** to join our team and support customers who require a ... challenges and restore satisfaction. + Taking full ownership of account escalation activities, ensuring clear goals, accountability, and progress. + Communicating… more
- Bank of America (Washington, DC)
- Third Party Information Security Escalation Management and Oversight Chicago, Illinois;Washington, District of Columbia; Addison, Texas; Charlotte, North Carolina; ... an impact. Join us! The Third Party Information Security Escalation Management and Oversight role oversees Third Party Information...feedback is responded to as it relates to BISO escalation items * Facilitate weekly pipeline review meetings with… more
- PennyMac (Moorpark, CA)
- …through the complete mortgage journey. A Typical Day The Senior Client Escalation Specialist is a skilled role supporting Pennymac third party channels as ... requests, and supporting divisional customer service objectives. The Senior Client Escalation Specialist will : + Perform complex data and document validation… more
- Broadview FCU (Buffalo, NY)
- …to the right place! Summary of Role: The Member Support Center (MSC) Escalation Lead is responsible for resolving complex member issues and escalations with ... fee refunds, and ensures compliance with internal policies and regulations. The Escalation Lead plays a critical role in advocating for members and delivering… more
- WheelHouse IT (Orlando, FL)
- Wheelhouse IT is seeking a highly motivated Support Escalation Engineer to provide high-quality technical support and mentorship to our clients. This position is ... equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range… more
- Houston Methodist (Houston, TX)
- …call center and hospital/physician revenue cycle experience** At Houston Methodist, the Escalation Specialist position is responsible for acting as a liaison between ... the Physician Organization (PO) and/or payers for billing related matters. The Escalation Specialist's primary role is to facilitate resolution to elevated issues… more
- American Airlines (Dallas, TX)
- …love this job** + This job is a member of the Customer Experience Escalation and Resolution team within the Customer Experience Division. + Responsible for retaining ... existing customers and preventing erosion of our customer base through timely and creative service failure resolution, while limiting financial exposure and capturing actionable data. **What you'll do** + Investigates and evaluates customer complaints of… more
- USAA (Tampa, FL)
- …truly makes us special and impactful. **The Opportunity** As a Fraud Member Resolution Escalation Team Senior, you will work under minimal direction and serve as an ... informal subject matter resource for identifying fraud and dispute trends, vulnerabilities, and opportunities to proactively address member difficulties, improve fraud and dispute resolution policies, procedures, and processes to mitigate risk and protect… more
- Amazon (Seattle, WA)
- …on and manage the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things AWS, including numerous leading ... edge technologies. Every day will bring new and exciting opportunities that include: * Providing critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads and AWS Service Teams *… more
- PennyMac (Moorpark, CA)
- …the complete mortgage journey. A Typical Day The Senior Specialist REACH (Research, Escalation , and Complaint Handling) acts as the primary liaison for customers and ... is tasked with investigating and resolving verbal disputes and complaints received from customers directly or through representatives such as attorneys. The role encompasses handling high risk and complex loan situations, including disaster, short-sale backup… more
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