- TekSynap (Colorado Springs, CO)
- …We are seeking a CSD Helpdesk Technician to join our team. The Customer Service Desk (CSD) Helpdesk Technician serves as the primary IT focal ... **Responsibilities & Qualifications** **RESPONSIBILITIES** + Serve as the primary point of contact for HQ USSPACECOM IT support, managing an average of 700 tickets… more
- Candela Corporation (Marlborough, MA)
- …performance, setting remote access, and monitoring system health. . Serve as an escalation point (tier 2 and 3) for the helpdesk team to solve end-user ... **Senior Helpdesk Specialist** Requisition Number **2728** Location **US -...they treat. **Overview** Candela is seeking a Senior Help Desk Specialist to provide Tier 1- Tier 3 advanced… more
- Reliant Community Credit Union (Sodus, NY)
- …professional delivery of technical support to staff. + Develops regular reports on help desk metrics, ensures that service levels are met, identifies trends and ... Helpdesk Supervisor Sodus, NY (http://maps.google.com/maps?q=10+Benton+Place+Sodus+NY+USA+14551) * Information Systems...seeks anITHelpdesk Supervisorto join our team. The IT Help Desk Supervisor is responsible for overseeing the help … more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 36491 **Summary** ** Helpdesk Specialist** **Springfield, VA** Are you ready to...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Chenega Corporation (St. Louis, MO)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 36395 **Summary** **Junior Helpdesk Specialist** **St. Louis, MO** Are you ready...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- NTT DATA North America (San Angelo, TX)
- …on delivery high level of customer service . Role Responsibilities + Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client ... Highly Preferred Skills: + Experience in servicing/deploying computer equipment + Helpdesk experience preferred, alongside proven customer service background +… more
- CACI International (Chantilly, VA)
- Service Desk Technician (Business, clearance Sponsorship) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Type of Travel: None * * * **Description:** The Service Desk Technician will provide frontline support...will provide frontline support and act as the primary point of contact for large Government organization with diverse… more
- City of New York (New York, NY)
- …setting goals for team members where needed and being a reliable resource and escalation point as part of Service Desk ticket management and resolution. ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- **Help Desk Manager** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... (xweb.asp?clid=21001&page=cookiespolicy#integrationofyoutube) . **Position Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk … more
- Fairleigh Dickinson University (Teaneck, NJ)
- Job Summary: The IT Service Desk Operator ( SDO ) is the first point of contact to properly document, report and potentially resolve all technology related ... incoming tickets sent via the University's Ticketing portal, the Service Desk email account or by calls...MCP ) are preferred. 3. Proven experience in a helpdesk or IT support role (2 years preferred). 4.… more
- Linchpin Solutions, Inc. (New Orleans, LA)
- Enterprise Service Desk Specialist III New Orleans, LA (http://maps.google.com/maps?q=New+Orleans+LA+USA+70114) Job Type Full-time Description If you are looking ... to be! We are currently hiring for a dynamic and experienced Enterprise Service Desk Specialist . Clearance:Active DoD Secret Clearance Work Schedule:Fulltime.… more
- ChenMed (Miami Gardens, FL)
- …rapidly expanding and we need great people to join our team. The Associate IT Service Desk Technician is responsible for providing support for a wide range of ... its solution. As an entry level position within the Service Desk team, the Associate IT ...processes. **ESSENTIAL JOB DUTIES/RESPONSIBILITIES:** + Serves as the first point of contact for customers by phone, email, or… more
- TEKsystems (Baltimore, MD)
- …trouble-shooting skills, handling, diagnosing, and resolving end user calls in a single point of contact help desk environment, and providing assistance to other ... Our client is looking to hire a helpdesk technician. This person will be providing phone support for internal users. The daily responsibilities include logging,… more
- Daisy Brand (Garland, TX)
- …Description Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end ... Help Desk Analyst Job Details Job Location Garland -...ladder and elevated environments. PREFERENCES (familiarity with): + Fresh Service - Helpdesk software + Smart devices… more
- Robert Half Technology (Nashville, TN)
- …1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical ... is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory. + Strong… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets,… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III** to ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …relationships. + Develop and distribute IT reports and metrics. + Manage all Service Desk related projects, providing regular updates to the project ... and implement a framework to address NOC monitoring/alerting, business impact assessment, Help Desk problem management, and IT service request workflow. + Assist… more
- Newtown Savings Bank (Newtown, CT)
- …deployment, and inventory management. The analyst serves as the primary escalation point for IT Helpdesk Technicians, works on designated work orders/projects ... Help Desk issues that cannot be resolved remotely. Ensure Helpdesk coverage is available. + Project Management: Coordinate, manage, and document self-owned… more