- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... Description:** CGI Federal has an exciting opportunity for a Helpdesk Manager within our Intel sector advancing the national... Manager oversees the daily operations of a help desk or IT support team, ensuring efficient and effective… more
- Xerox (Juneau, AK)
- … service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent knowledge gained ... Enterprise Helpdesk Analyst **General Information** Press space or enter...in ensuring our clients receive responsive, professional, and solutions-focused service every time they connect with us.** **The Enterprise… more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 38318 **Summary** **Lead Helpdesk Specialist** **Springfield, VA** Are you ready to...Responsible for providing technical training and support to Help Desk agents related to computer systems, hardware, or software… more
- Chenega Corporation (St. Louis, MO)
- …customer service in support of customer requests when contacting the Single- Point -of-Contact IT Service Desk located in Springfield, VA. ... **Req ID:** 38312 **Summary** **Junior Helpdesk Specialist** **St. Louis, MO** Are you ready...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- Trace Systems Inc (Shaw AFB, SC)
- Job Overview Job Title: Helpdesk Specialist II Location: Shaw AFB, SC This position is pending contract award. Job Responsibilities Trace Systems is actively ... recruiting for a Helpdesk Specialist II to support the AFCENT Combined Air...and external links and circuits; + Serve as focal point for ASIs and time change order/item (eg, NOTAMs,… more
- Sprinklr (New York, NY)
- …support service desk activities and managing the overall day-to-day IT Helpdesk function + Act as an escalation point for unresolved issues, ensuring ... with specialized external customers and key vendors, including managing escalations and service delivery expectations + Provide AV and event support for company… more
- Xeris Pharmaceuticals, Inc. (Chicago, IL)
- **Overview** The IT Service Desk Lead is responsible for overseeing daily IT support operations, ensuring efficient service delivery, and driving continuous ... ongoing needs of the organization._ **Job Locations** _US-IL-Chicago_ **Title** _IT Service Desk Lead_ **ID** _2025-2300_ **Category** _IT_ **Type** _Full-Time_ more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0429 ... involves troubleshooting escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of contact… more
- City of New York (New York, NY)
- …setting goals for team members where needed and being a reliable resource and escalation point as part of Service Desk ticket management and resolution. ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- **Tier 2 Help Desk Specialist - Part-Time (Weekend Night Shift)** **Category:** Service Desk / End User Services **Main location:** United States, Texas, San ... are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk team....timely and efficient manner. . Serve as the escalation point for unresolved issues from Tier 2 support or… more
- City of New York (New York, NY)
- …, assuming increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align daily operations to ... Job Description Note: This is NOT a Helpdesk /Desktop Support position. The Mayor's Office of Contract...work schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for… more
- Corning Incorporated (Painted Post, NY)
- …serving the operational interests of the company. Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user community ... GED Required. **WORK EXPERIENCE ** + A minimum of 2 year of IT Helpdesk or Service Desk experience. **REQUIRED SKILLS** + Time management. Ability to meet… more
- US Tech Solutions (Painted Post, NY)
- …the operational interests of the company. + Perform as part of the Service Desk (SD) team, serving as a single point of contact for the user community ... Knowledge base utilization **Education:** + A minimum of 2 year of IT Helpdesk or Service Desk experience. **About US Tech Solutions:** US Tech Solutions is… more
- TEKsystems (Austin, TX)
- …OS + Office 365 + Active Directory Job Description: Client is looking to hire a Service Desk Analyst. Team is currently growing in size due to higher call volume ... Windows based devices + Solving a wide variety of IT issues as the first point of escalation for customers in an expeditious manner. + Triage high impact events +… more
- Americor (Irvine, CA)
- …takes off and our customer base (as well as internal employees) grow. The Service Desk Technician will supply a differentiated customer experience to our ... 'Top Place to Work' and a leader in customer service excellence. Responsibilities: + Be the first point...via trouble tickets. Requirements: + 1-3 years of solid Service Desk or Help Desk … more
- Daisy Brand (Casa Grande, AZ)
- …Description Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end ... Help Desk Analyst Job Details Job Location Casa Grande...ladder and elevated environments. PREFERENCES (familiarity with): + Fresh Service - Helpdesk software + Smart devices… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets,… more
- Robert Half Technology (Nashville, TN)
- …1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst, you will be the first point of contact for end-users seeking technical ... is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory. + Strong… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** **Call Center/Help Desk Technician III (BWAK)** We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III** to ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any… more
- L3Harris (Colorado Springs, CO)
- …domains in the interest of national security. Job Title: Sr. Associate Network/ Helpdesk Engineer Job Code: 30366 Job Location: Colorado Springs, CO Job Schedule: ... closure of POA&Ms and facilitate with the Agency-designated security Point of Contact (PoC)/ISSO any related remediation activities Perform vulnerability/risk… more