- altafiber (Cincinnati, OH)
- **Job Purpose** **:** We are seeking a **Business Analyst (BA)** with experience in ** IVR (Interactive Voice Response),** telephony, or similar contact center ... years in related field _3-5 years of experience as a Business Analyst in IVR , telephony, or similar contact center technologies._ **Special Knowledge, Skills and… more
- Robert Half Technology (Cincinnati, OH)
- Description We are looking for an experienced Business Systems Analyst with expertise in IVR systems to join our team in Cincinnati, Ohio. In this long-term ... updates. Requirements * Proven experience working with Avaya systems in a business analyst capacity. * Strong proficiency in SQL, with the ability to write and… more
- Robert Half Technology (West Des Moines, IA)
- Description The Genesys Analyst position has the responsibility and oversight for all aspects of Genesys Cloud CX's implementation within the client and the ... DUTIES AND RESPONSIBILITIES: * Lead development and deployment of omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment… more
- Athene (West Des Moines, IA)
- …various locations. Purpose: Athene is seeking a talented and experienced Genesys Configuration Analyst to join our team and help drive the success of our customer ... center operations. Accountabilities: + Configure and maintain solutions such as the IVR , routing and call flows within the Genesys environment to improve customer… more
- Huntington National Bank (Columbus, OH)
- …call center performance from an IT & business perspective (capacity, call failures, IVR utilization, etc.) Basic Qualifications + Bachelor's degree + 7+ years of ... center systems, including Cisco UCCE, Verint WFO Suite, Nuance natural language IVR , and VHT Callback. Genesys Cloud certification preferred. + Experience with Agile… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Lead Business Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** ... . **Position Description:** CGI Federal is seeking a Lead Business Analyst to help lead the Department of Health and Human Services… more
- Sage (Lawrenceville, GA)
- Intraday & Incident Analyst Job Description: The Intraday and Incident Analyst is responsible for reacting to demands of inbound traffic in customer service ... to react to incidents and continually improving on processes, procedures, responses, IVR and communication along with creating new innovative solutions * Complete… more
- Insight Global (Cedar Rapids, IA)
- Job Description Insight Global is looking for a Business Analyst to join one of the largest Insurance companies in the world. This individual will join the Business ... . Skills and Requirements 3-5 years of experience as a Business Analyst Developing business requirements for multiple systems (Mainframe AS400, APIs, AWD, … more
- Insight Global (Richmond, VA)
- Job Description Insight Global is seeking a QA Analyst so support a call center. Conduct quality assurance evaluations on customer phone calls, web queries, billing ... for internal systems and processes, including phone systems (eg, Cisco ), IVR , and other customer service tools. Collaborate with other Business Division workgroups… more
- Point32Health (Canton, MA)
- …our members, partners, colleagues and communities. **Job Summary** The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing ... Call Center Technology Operations to refine call routing, call flow, and IVR strategies. + Adjust real-time workforce plans to ensure maximum resource utilization.… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- City of New York (New York, NY)
- …expertise. - Managing the User Support area of the Finesse Interactive Voice Response ( IVR ) by working with other FISA-OPA units and the Office of Technology and ... - ticketing system - Technical understanding of telecommunications systems, IVR and IVR Reporting systems - Proficiency...who is permanent in the title of Administrative Staff Analyst or a comparable title. Additional Information: O-025 To… more