- Stanford Health Care (Newark, CA)
- …(United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting ... Analyst for Contact Center Platforms is responsible for designing,...CMS, Amazon Connect, or similar. Knowledge of call routing, IVR reporting, and contact center operational metrics. Familiarity with… more
- Brookfield Properties (Charleston, SC)
- …team. Job Description Primary Responsibilities: The Call Center Operations Analyst is responsible for supporting the performance, reporting, and optimization ... of our telephony and IVR platforms. This role bridges operations, IT, and business...support tickets. + Support the design and optimization of IVR configurations, call routing logic, and workflows to improve… more
- New York State Civil Service (Albany, NY)
- …HELP Yes Agency Information Technology Services, Office of Title Business Systems Analyst 1 (NY HELPs) - 10042 Occupational Category IT Engineering, Sciences Salary ... Experience Bureau, Communication Experience (ComX) Section, the Business Systems Analyst 1 (SG-18), PEF, will be responsible for working...be responsible for working with the ComX Bot and IVR teams on projects. This position will require a… more
- City of New York (New York, NY)
- …day. In furtherance of this mission, the BXDA seeks experienced and enthusiastic Data Content Analyst II. The Data Content Analyst II will play a crucial role in ... its obligations under these new laws. The Data Content Analyst will also play a key role in maintaining...customer service of internal applications and telecommunications systems (ex. IVR System) and provide a comparison matrix of potential… more
- Newegg Inc. (Diamond Bar, CA)
- …meet evolving business needs. + Collaborate with IT and CX teams to analyze IVR data, identify call routing or containment opportunities, and optimize menu logic to ... data-visualization tools. + Solid understanding of contact center technologies (ACD, IVR , CTI, CRM integration). + Skilled in system configuration, user… more
- TEKsystems (Oklahoma City, OK)
- …POS functions) Arba (Gift shop POS) Gillesis/Infogenesis (Cafeteria POS) Exposure to IVR systems and SFTP integrations is a plus. Technical Skills: Desired: ... training; training department partners on that front). The POS Applications Analyst is responsible for supporting application implementations, upgrades, and ongoing… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …and experience makes ConnectiveRx better than the sum of its parts. The Analyst will support the Program Management team with the development, implementation and ... ongoing operations of Affordability programs. The Analyst will perform administrative tasks as assigned by the...various testing and quality controls, through monitoring of reporting, IVR , text, and/or websites + Assist in creating meeting… more
- State of Georgia (Fulton County, GA)
- Agent Program Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://ga.referrals.selectminds.com/jobs/72955/other-jobs-matching/location-only) ... this Job Sign Up for Job Alerts Under supervision, the Agent Program Analyst is responsible for compiling reports, developing documentation for the Agent program,… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …TN, NC, SC, MI, LA, IL, AR, or PA.** **Description** The Genesys Apps Analyst III will be responsible for providing telephony systems administration and support for ... PureCloud) for Emory Healthcare's enterprise environment. The Genesys Apps Analyst III will support Emory's Contact Center for patient...a variety of telephony scenarios such as call routing, IVR , call flows, etc.. Ideally seeking a local resource… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …business family style culture. **Essential Job Summary:** The Call Center Workforce Analyst is a pivotal role within a dynamic Customer Service team, responsible ... of experience in a call center environment, with expertise in workforce management, ACD, IVR , and WFM systems. + 2-4 years of analytics experience. + Proficiency in… more
- conEdison (Brooklyn, NY)
- …environment. and + Must have five to eight years of experience with IVR solutions, and particular knowledge of Genesys Call Center Cloud technologies, required. and ... + Must possess excellent project management, analytical and communications skills, required. and + Must have experience managing projects, representing the organization, building customer relationships, engaging vendors, and making sound business decisions,… more
- Insight Global (Elkton, MD)
- …upgrade the existing Telecommunications systems, including PBX, Voice Mail, Contact Center, IVR , Cable Plant and wireless IP phones. Support and provide technical ... guidance to the Field Staff. Support of the Nurse Call backend systems. This is an ONSITE position based in Elkton, MD. This individual can work from home and have flexibility but must be close-by for outages. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1.… more
- Capital One (New York, NY)
- …when that access doesn't take the path intended. Our product and business analyst team share end-to-end ownership of our customer and drive meaningful P&L impact ... with Capital One to try to resolve their delinquency across 6+ digital channels ( IVR , chat, SMS, email, push, letters). We also have more than 2,000 phone and… more
- Capital One (Mclean, VA)
- …when that access doesn't take the path intended. Our product and business analyst team share end-to-end ownership of our customer and drive meaningful P&L impact ... with Capital One to try to resolve their delinquency across 6+ digital channels ( IVR , chat, SMS, email, push, letters). We also have more than 2,000 phone and… more
- Securitas Security Services USA, Inc. (Charlotte, NC)
- …for robust testing, and providing production-level support for complex issues. The analyst will also collaborate with various teams to document the standard and ... and integration. * Electronic Time Capture (HTML, Physical - ATS and Synel, IVR ): + Device Usability Review: Evaluate the usability of devices, including setup,… more
- Capgemini (Philadelphia, PA)
- …seamless integration with telecom systems such as CRM, billing platforms, and IVR . * Monitor and optimize conversational performance using analytics tools. * Stay ... current with emerging technologies including Gen AI, Playbooks, and CCAI Insights. **Your skills and experience** * Bachelor's degree in Computer Science, Telecommunications, or a related field. * Minimum of 3 years experience designing conversational… more
- TEKsystems (Tucson, AZ)
- Description The Expert Desk Analyst will provide technical support to internal employees who service our customers. The candidate will require an aptitude for ... technologies but not limited to: Salesforce, VOIP, Interactive Intelligence, IVR , Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop,… more
- City of New York (New York, NY)
- …- Oversee design and implementation of business solutions in CRM and IVR applications; - Lead business process reengineering efforts required to support mayoral ... liaison; - Oversee special projects and initiatives as assigned. ADMINISTRATIVE STAFF ANALYST ( - 1002D Qualifications 1. A master's degree from an accredited… more
