- City of New York (New York, NY)
- …VoIP), 80 data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be assigned to 110 ... 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting ...IVR ) Specialist is responsible for managing and supporting IVR infrastructure and systems. In addition, the selected candidate… more
- JPMorgan Chase (Plano, TX)
- …**Job responsibilities** + Defines and execute the technology strategy for self-service, IVR , and agentic AI, aligned with customer experience goals and contact ... center transformation initiatives. + Leads end-to-end implementation of IVR , voicebot, and autonomous agentic flows-from design and integration to CCaaS migration… more
- Cognizant (Teaneck, NJ)
- ** IVR Chatbot Developer (Genesys focus)** In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service ... need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing… more
- Cognizant (Teaneck, NJ)
- ** IVR Chatbot Developer (Genesys focus)** We are seeking an IVR Chatbot Developer (Genesys focus) specializing in Genesys Cloud. The ideal candidate will have a ... appropriate) . Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. . Functional and… more
- TEKsystems (New York, NY)
- …Work with technical teams and business leaders to design, develop, and maintain IVR 's and call flow routing for DTMF and advanced speech applications. Lead ... of contact center solutions Minimum of 4 years of deep knowledge of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and… more
- Insight Global (Newark, NJ)
- …This candidate will join our client to help with the development of their IVR systems! We are a company committed to creating inclusive environments where people can ... 3 to 5 years of application development experience implementing multichannel self-service/ IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. - API… more
- SSM Health (St. Louis, MO)
- …Plans coordinates and implements care to the adult patient in the Cardiac Cath Lab. Ensures that quality care is provided in an efficient and safe manner consistent ... with the unit's standards of care and demonstrates competency skills appropriate to the clinical area. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Performs on the Cath Lab procedure team as circulator, scrub, or monitor. + Performs in… more
- Duquesne Light Company (Pittsburgh, PA)
- …+ Support the design, implementation, and continuous improvement of the Cloud IVR system to streamline customer journeys, enhance self-service, and reduce call ... Partner with IT and Customer Contact teams to define IVR call flows, call routing strategies, and integration points...on requirements gathering and user acceptance testing (UAT) for IVR updates and enhancements. + Design and implement optimized… more
- RVO Health (New York, NY)
- …updates and demo materials for internal and external stakeholders. + Own the end-to-end IVR experience: design, test, and optimize IVR flows across staging and ... ensure alignment on voice experiences strategy and execution. + Ensure that all IVR experiences adhere to healthcare regulatory and accessibility standards. + Act as… more
- Robert Half Technology (West Des Moines, IA)
- …DUTIES AND RESPONSIBILITIES: * Lead development and deployment of omnichannel ( IVR , Chat, Chatbot, email) flows within Genesys Cloud Architect. Lead deployment ... experience. Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI technologies. Software development experience with familiarity… more
- The Cigna Group (Morris Plains, NJ)
- …as the principal designer for our complex Interactive Voice Response ( IVR ) software application system and subsystems. + Identify application development solutions, ... and provide on-going support for the applications. + Lead an IVR development team for planning, scheduling, status reporting, production release, production… more
- Drips (OH)
- …your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will ... Review & Proofreading: Carefully review and proofread SMS and IVR scripts for clarity, tone, grammar, and adherence to...+ Experience with conversational messaging formats like SMS and IVR . + Familiarity with analytics tools to support data-driven… more
- Covenant Health Inc. (Knoxville, TN)
- …(CTO) program.= Position Summary: Provides nursing services to Interventional Radiology ( IVR ) Lab patients in accordance with established nursing standards and ... digital line and fluoroscopic equipment. + Attends to patient needs during IVR / radiological procedures and/or studies as required. + Develops and contributes to… more
- United Airlines (Chicago, IL)
- …development in Conversational Contact Center technologies including Web Chat, Voice IVR , Web Applications & Cloud platforms. + Lead development, execution, and ... delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications + Collaborate with technology… more
- TEKsystems (Columbus, OH)
- …the contact center premise environments, which include Genesys Engage for IVR , Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and ... that is moving to Genesys Cloud. This includes Genesys Engage for IVR , Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …and Engineering Teams to refine business requirements and implement solutions. * IVR & Contact Center Technologies: Design and integrate IVR platforms ... AWS, Azure, GCP, and cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR , Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM… more
- DISH Network (Englewood, CO)
- …design of user interfaces for customer-facing tools, including self-service portals, IVR systems, chatbots, and agent dashboards, ensuring a seamless and intuitive ... Solution Design & Development:** + Design and develop AWS Connect contact flows, IVR systems, routing strategies, and other customer service tools to enhance both… more
- City of New York (New York, NY)
- …expertise. - Managing the User Support area of the Finesse Interactive Voice Response ( IVR ) by working with other FISA-OPA units and the Office of Technology and ... BMC Remedy software - ticketing system - Technical understanding of telecommunications systems, IVR and IVR Reporting systems - Proficiency in Microsoft Office… more
- Motion Recruitment Partners (Allentown, PA)
- …Remote** Contract **Our direct client is seeking** **Full-Stack .NET Developer with IVR specific experience.** Join a dynamic Agile team of 6-10 developers working ... to enhance customer service applications, including web and IVR solutions. You'll deliver modern functionality for customers and contact agents across both on-prem… more
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