• Parallon Workforce (Louisville, KY)
    …qualified candidate will be proficient in a number of areas including IVR , CTI, call recording and speech analytics. The Telecommunications Engineer I will ... implement solutions and services for Parallon CSO Telecommunications operationsincluding IVR , CTI, call recording and speech analytics. The Telecommunications… more
    Jobs2Careers (09/27/22)
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  • UnitedHealth Group (New York, NY)
    …for continual improvement Analyze the business/user requirements and translate them into IVR requirements Develop reports and dashboards for IVR performance and ... and lead requirement gathering sessions Design and execute comprehensive IVR test plans Configure and deploy CYARA for testing...and SQL/Oracle 2+ years of experience designing and testing IVR Call Flows, or equivalent combination of education and… more
    Jobs2Careers (09/27/22)
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  • Verizon Wireless (Lone Tree, CO)
    …business customers, including directed-dialog, natural language and conversational speech IVR (Interactive Voice Response) and AI applications with integration of ... a fast-paced environment.Create, build and continuously improve speech recognition-based IVR applications and host gateway applications.Speech recognition and data… more
    Jobs2Careers (09/23/22)
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  • UnitedHealth Group (Phoenix, AZ)
    …Basic intake requirements for features and user stories Journey Map templates Before & After IVR experience to show value story and impact Create and own the NL Main ... Menu for all IVR 's Monthly Audit Monthly findings & recommendations report to...greeted to the time they hang up in the IVR or transfer to an Agent Audit each self… more
    JobGet (09/24/22)
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  • Marsh & McLennan Companies (Cincinnati, OH)
    …WFM point of contact for senior Operations leaders, Global Metrics, and IVR /Telephony teams. The Workforce Management - Manager will oversee all WFM responsibilities ... point of contact with Senior Operations Leaders, Finance, Global Metrics, and IVR /Telephony teams * Oversee annual budgeting and planning process in partnership with… more
    Jobs2Careers (09/29/22)
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  • Public Consulting Group (Raleigh, NC)
    …may achieve or exceed established service level goals. Manage and update DNIS and IVR Trees for multiple clients and ensure all necessary voice overs and routings ... a technical fieldExperience:preferred.3 + years experience administering Five9 dialer software and IVR /& ACD functionality in a Call Center with 100+ seats EEO… more
    Jobs2Careers (09/29/22)
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  • Copart (Dallas, TX)
    …(Thin Clients, Windows IoT, Google Chromebook, Virtual Desktops) Self Service IVR w Artificial Intelligence (Telephony, Call Centers) Technology that lives in ... BYOD AirWatch Enterprise Mobility Manager Solution, Certified preferred SIP Protocol, IVR , Asterisk, VoIP, QoS, and other communication stacks Solid understanding of… more
    Jobs2Careers (09/29/22)
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  • ZS Associates (New York, NY)
    …working with eClinical systems and data including CTMS, EDC, ePRO, CDMS, IVR , clinical registries and real world data (RWD). Experience support study managers ... working with eClinical systems and data including CTMS, EDC, ePRO, CDMS, IVR , clinical registries and real world data (RWD). Experience support study managers… more
    Jobs2Careers (09/27/22)
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  • RingCentral (Charlotte, NC)
    …We're winning, together. Responsibilities: TECHNICAL Providing technical configuration for IVR specific to InContact Studio programming Consulting, Design and ... development of IVR integrations Enterprise account exposure - high end contact centers Providing process, data and object modeling in a variety of application and… more
    Jobs2Careers (09/26/22)
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  • Safe Credit Union (Folsom, CA)
    …area networks (WAN), Internet, voice-over-IP (VoIP), interactive voice response ( IVR ), telecommunications, hardware, and software solutions. Works with business ... and continuous improvement of network LAN, WAN, Internet, voice-over-IP, IVR , and telecommunications hardware and software solutions. Assist with development… more
    Jobs2Careers (09/24/22)
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  • Connexus Resource Group (Provo, UT)
    …management is essential- 3+ years of experience with tailored software development, IVR /Video IVR , SaaS, Smart Device Applications (Apps), Social Media Software ... Applications, etc. is preferred but not mandatory- All candidates must have a proven record of success, self-management, project management, collaborative communication, and sound tenure.by Jobble more
    JobDiagnosis (09/30/22)
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  • Yourway Transportation (Allentown, PA)
    …initiative within the boundaries of GMP and SOPs Thorough understanding of IVR /IWR systems Strong analysis, assessment, and problem solving skills High attention to ... detail, well organized, and highly motivated Excellent negotiation skills Excellent ability to multitask and prioritize workload Excellent oral and written communications skills Excellent report writing skills Familiarity with MS Office Ability to organize and… more
    Jobs2Careers (09/29/22)
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  • eBay (Ben Lomond, CA)
    …years of experience with Intelligent Virtual Assistants, Interactive Voice Response ( IVR ) systems, or Help BotsStrong understanding of Natural Language Understanding ... (NLU) and Natural Language Processing (NLP)Experience leading a Product / Program Management teamExcellent mentorship and leadership skillsStrong interpersonal and communication skillsDomain expertise and experience with global customer support operations,… more
    Jobs2Careers (09/29/22)
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  • Bank of America (Greensboro, NC)
    …Skills: * Working knowledge of contact delivery technology (call routing, dialer, IVR , chat; Genesys, Avaya, Aspect, IEX) * Loss mitigation/collections experience * ... Experience working within the Bank's data infrastructure (SQL Server, Teradata, Hadoop, DB2, etc.) * Experience with business case development/financial statements * Experience with process design/redesign (ex. Six Sigma, Engineering) * Project / Change… more
    Jobs2Careers (09/29/22)
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  • Tenet Healthcare (West Palm Beach, FL)
    …and circulates in all invasive procedures in the Cath lab and IVR . (Invasive/surgical and interventional procedures) inventory control. Able to function on all ... cardiac alerts and STEMI cases. Responsibilities Assesses physical, psychosocial, and growth and development needs of the patient, completes pre, intra and post procedure assessment, informs nurse/MD of any changes in patient's condition. Develops a plan of… more
    Jobs2Careers (09/29/22)
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  • Spectrum (Los Angeles, CA)
    …Prepare and manage staffing /store coverage plan to effectively allocate budget. * Monitor IVR usage for accurate reporting of time in-store and drive time. * Manage ... weekly payroll submissions. * Partner with Safety Manager in management of worker's compensation claims. * Prepare and manage staffing/store coverage plan to effectively allocate human resources in accordance with budget. Sales/Relationships * Responsible for… more
    Jobs2Careers (09/29/22)
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  • LPL Financial Services (San Diego, CA)
    …design, or project management roles. * Major bonus points for: experience with IVR , call routing, and Salesforce Lightning Preferences: * Preferred but not required: ... prior experience in finance services, SAFE (Scaled Agile for Enterprise), or CPM (Certified Project Manager) credential Why LPL? At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent… more
    Jobs2Careers (09/29/22)
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  • Five9 (Manila, AR)
    …BA/BS or equivalent experience. * Knowledge of PBX, ACD, CTI, VoIP and IVR applications. * Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, ... Visio, etc.) * Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model. * Excellent verbal and written communication skills. * Excellent Time Management Skills * Self-starter possessing excellent time management skills with the ability… more
    Jobs2Careers (09/29/22)
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  • UnitedHealth Group (San Antonio, TX)
    …reduce defects Understanding of call center systems telecom hardware (PBX, ACD, IVR ), call software tools and / or programming requirements (CMS modifications, ... vector scripting) To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition,… more
    Jobs2Careers (09/28/22)
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  • UHS (Gulfport, MS)
    …license in the state of Mississippi. Additional Requirements: A working knowledge of the DSM- IVR and the Mental Status Exam. A working knowledge of the Addiction and ... Recovery field. CPR certification and successful completion of CPI (Crisis Prevention Intervention) training. WHAT DO OUR CURRENT EMPLOYEES VALUE AT GULFPORT BEHAVIORAL HEALTH AND UHS? An environment that puts patient care first. One of the most rewarding… more
    Jobs2Careers (09/28/22)
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