- Cognizant (Bridgewater, NJ)
- As an IVR Chatbot Developer (Genesys focus), you will make an impact by designing and implementing intuitive self-service solutions that enhance customer ... this role, you will:** . Develop and implement self-service IVR and Omni-Channel Orchestration Routing using Genesys Cloud CX....3 to 5 years of development experience with self-service IVR and Omni-Channel Routing on Genesys Cloud CX. .… more
- Capgemini (New York, NY)
- Genesys_Senior Developer At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects ... City NY** **Job Description** We are seeking a highly skilled Senior Genesys Developer with a minimum of 5 years of experience in application development,… more
- Cognizant (Trenton, NJ)
- …you will make an impact by enhancing and optimizing Interactive Voice Response ( IVR ) systems to deliver seamless customer service experiences. You will be a valued ... this role, you will:** . - Develop and enhance IVR systems using NICE CXone Studio. . - Design,...and workflows. . - Integrate REST APIs with the IVR system for data exchanges and third-party integrations. .… more
- Capgemini (New York, NY)
- Genesys Senior Developer / Functional Consultant At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, ... Description - Grade Specific** We are looking for a highly experienced Genesys Senior Developer / Functional Consultant with 5 to 9 years of hands-on experience in… more
- Cognizant (Bridgewater, NJ)
- **Genesys Cloud CX Developer ** We're seeking a skilled Genesys Cloud CX Developer to design, develop, and optimize multichannel self-service and IVR ... - NJ.** **Responsibilities** . Design, develop, and implement multichannel self-service/ IVR and omni-channel orchestration routing solutions on Genesys Cloud CX.… more
- Cognizant (Norfolk, VA)
- **Genesys Developer ** **Responsibilities** Design and develop IVR applications using Genesys Composer, VoiceXML, and SCXML. Build and maintain routing strategies ... years of experience with Genesys Enagage platform. Strong understanding of IVR technologies, telephony systems, and contact center operations. Experience with GVP,… more
- Leidos (Baltimore, MD)
- …Connect Developer experience + Extensive experience and knowledge with IVR , Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat + Experience with ... **Description** Leidos is seeking a Senior AWS Connect Developer to be part of the mission solution...65 million American lives per month.The Senior AWS Connect Developer will serve as the Lead Developer … more
- Cognizant (Minneapolis, MN)
- **Amazon Connect Developer ** **Required Qualifications:** . Minimum 8-10 years of experience with aws connect implementation . . Proven ability to build and maintain ... Management:** . Maintain and optimize AWS CONNECT components including ACD, IVR , routing, and integrations. . Monitor system performance and proactively identify… more
- Cognizant (Minneapolis, MN)
- …operational efficiency. Maintain and optimize AWS Connect components including ACD, IVR , routing, and integrations. Collaborate with internal teams to translate ... AWS certification (eg, AWS Certified Solutions Architect or AWS Certified Developer ). Experience with CI/CD pipelines and DevOps practices in AWS environments.… more
- Cognizant (Bridgewater, NJ)
- **Genesys Developer ** **Role and Responsibilities:** Minimum 3-5 years of application development experience implementing multichannel self-service/ IVR and ... Omni-Channel Orchestration Routing on Genesys Cloud CX. - Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect. - Thorough understanding of… more
- Citigroup (Irving, TX)
- …join us. We'll enable growth and progress together. The Full Stack Java Developer is a senior level position responsible for establishing and implementing new or ... Familiarity with front-end technologies (HTML, CSS, JavaScript). Knowledge of IVR Contact Center domain Application security management understanding (Oauth, MTLS)… more
- Resideo (Louisville, KY)
- …and optimize Content Guru storm(R) platform features, including call flows, IVR , skills-based routing, agent profiles, queues, and reporting dashboards; Ensure ... NICE, CXone, Five9, etc.) with a sound understanding of call routing, IVR design, queues, ACD, and telephony protocols + Proven experience translating business… more
- Concentrix (Little Rock, AR)
- …configure demo scenarios in Genesys Cloud Admin and Architect including ACD, IVR , outbound dialers, queuing, skilling, quality, ACD, Email, Web Messaging, and SMS ... plus. + Knowledge of contact center skills, including ACD, IVR , NLP, automated dialers, queuing, skilling, VoIP, DID, TFN,...- Genesys Cloud CX API + Genesys Cloud CX: Developer Certification. + Genesys Cloud: AI - Digital Bots… more
- Capgemini (Philadelphia, PA)
- …seamless integration with telecom systems such as CRM, billing platforms, and IVR . * Monitor and optimize conversational performance using analytics tools. * Stay ... and workflows. * Google Cloud certifications (eg, Professional Cloud Developer , Contact Center AI specialization). * Experience with Speech-to-Text, Text-to-Speech,… more
- Capgemini (El Paso, TX)
- …Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR /ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract ... Management, Vendor Management, etc. + Process Improvement methodologies + A passion and desire to improve CX and support clients on their journey **Minimum 5 to 10 years of consulting experience** or other relevant experience related to successful delivery of… more
- Amazon (Dallas, TX)
- …center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, ... Genesys, NICE InContact, Salesforce, etc. - 3+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework… more
- EchoStar (Englewood, CO)
- …development or engineering teams **Skills and Qualifications:** + Understanding of IVR and call-routing technologies + Proven experience delivering solutions such as ... + AWS certifications (eg, AWS Certified Solutions Architect, AWS Certified Developer , or AWS Certified DevOps Engineer) preferred + Experience integrating with… more
- Amazon (Dallas, TX)
- …center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, ... Genesys, NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU ( IVR or chat) solutions using at least one major conversational AI framework… more