- Merck (Rahway, NJ)
- …arms within the business. Working independently, the Protocol Clinical Supplies Project Manager (Protocol CSPM) designs strategic and operational plans ... company development products and non-company marketed products. + Analyzes and anticipates project risks as they relate to clinical supply chain deliverables and… more
- Duquesne Light Company (Pittsburgh, PA)
- …+ Support the design, implementation, and continuous improvement of the Cloud IVR system to streamline customer journeys, enhance self-service, and reduce call ... Partner with IT and Customer Contact teams to define IVR call flows, call routing strategies, and integration points...CXone, AWS Connect, Five9, etc.). + Change management or project management certification (eg, Prosci, PMP) a plus. +… more
- Orlando Utilities Commission (Orlando, FL)
- OUC - The Reliable One is presently seeking a **Senior Project Manager , Transformation** to join the Transformation division. At OUC, we don't just work - we're ... outcomes from start to finish. As a Senior Project Manager , you'll be expected to proactively...directly in the utilities industry (preferred). + Experience with IVR technologies implementation in large-scale environments. + Proficient in… more
- Eliassen Group (Denver, CO)
- ** Project Manager (Implementation & Deployment for Contact Center Solutions)** **Anywhere** **Type:** Permanent **Category:** Program/ Project Management ... leading business communications & digital transformation organization seeking a talented Project Manager . _This is a full-time, permanent opportunity, offering… more
- Sprinklr (FL)
- …Successful value-driven Sprinklr implementations start with us. We're looking for Project Managers with experience in CCaaS and unified customer experience ... happen. **What You'll Do** Sprinklr is looking for a Project Management Lead with expertise in CXM and CCaaS...Centers, CXM, or similar industries. + Functional understanding of IVR , AI, Voice/Chat Bots, and business APIs. + Deep… more
- Insight Global (Stamford, CT)
- Job Description Insight Global is seeking a Project Manager to join our client's Product Team in Stamford, CT. This person will drive customer experience by ... integrations and platform improvements. They will be responsible for owning project timelines, sprint tracking, grooming cadences and delivery milestones. They will… more
- …our culture here: The Sprinklr Way. **Job Description** The **Technical Success Manager (TSM) - Service** owns the strategic technical relationship with Sprinklr's ... Directors, and Support Transformation leads. + Map legacy operations (telephony, IVR , ticketing, WFM) into modern Sprinklr-enabled workflows using AI routing,… more
- United Airlines (Chicago, IL)
- …+ Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis + Coordinate with Cloud infrastructure ... development in Conversational Contact Center technologies including Web Chat, Voice IVR , Web Applications & Cloud platforms. + Lead development, execution, and… more
- JPMorgan Chase (Plano, TX)
- …scenarios, business analysis, and task and workflow analysis. As a Senior Project Manager , you'll critically evaluate information gathered from multiple sources, ... as part of a team at the forefront of innovation. As a Product Delivery Manager in Customer Identity & Authentication team, you work to enhance and optimize the way… more
- Walmart (Bentonville, AR)
- …experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, and other support channelsreducing cognitive load and increasing ... management information systems, industrial engineering, engineering management, business,information systems, project /program management, information technology, finance, management, or related area… more
- Comerica (Dallas, TX)
- …legal documents and there are financial penalties for missing thresholds. This manager will interact with and influence internal stakeholders and partners involved ... provide support for business growth. The Commercial Lending Syndications Senior Operations Manager role provides leadership and oversight of a team that handles… more
- Sprinklr (SC)
- …for this role.** Working on the **Platinum Support Team** the **Support Account Manager ** is the main technical support contact serving Sprinklr's largest and most ... brands to deliver excellent customer support experience. **Platinum Support Account Manager ** also acts as an internal escalation point, collaborating with Sales,… more
- Capgemini (Orlando, FL)
- …Additionally, the senior director will be supported by a project management, strategy and architecture, network monitoring, tools, automation, reporting, ... / Experience:** * 5 years as a director, senior manager or service delivery manager supporting network...data center (Nexus, F5 load balancers, NDFC), voice (PBX's, IVR 's, VoIP), security (firewalls, access control systems, ACL's), wireless… more
- Amentum (Fort Shafter, HI)
- …and manage Service Provider related activities. + Manage resources and project -related tasks related to new deployments. + Provide operational readiness through ... SBC. + Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches. + Cisco Meeting Server,… more
- Capgemini (Dallas, TX)
- …Cloud, or Khoros. + Strong knowledge of Contact Center technologies, including IVR , ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and ... reporting/analytics. + Familiarity with Google CES/CCAI or conversational AI is a plus. + Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. + Proven… more
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