- City of New York (New York, NY)
- …work schedule Mon - Fri from 9 am - 5 pm. The Interactive Voice Response ( IVR ) Specialist is responsible for managing and supporting IVR infrastructure and ... data circuits, 21 videoconferencing endpoints, audio-visual technologies, and I2 IVR applications and call centers. This position will be...meetings with business users to capture business requirements for IVR system - Manage and support an IVR… more
- Duquesne Light Company (Pittsburgh, PA)
- …We want you to join our team! **Job Title:** CS Process Improvement, Specialist I **Position Overview:** The Customer Service Process Improvement Specialist will ... + Support the design, implementation, and continuous improvement of the Cloud IVR system to streamline customer journeys, enhance self-service, and reduce call… more
- Drips (OH)
- Job Title: UX Content Specialist Job Overview: At Drips, we drive meaningful engagement through conversational outreach powered by a blend of automation and human ... oversight. As a UX Content Specialist , your primary focus will be on editing, reviewing,...will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to… more
- Merck (Rahway, NJ)
- …in critical non-pipeline activities. + Participate in Interactive Voice Response ( IVR ) System development and User Acceptance Testing (UAT) for assigned studies. ... Analysis, Detail-Oriented, Good Manufacturing Practices (GMP), Interactive Voice Response ( IVR ), Interpersonal Relationships, Inventory Control System, Inventory Management, Key… more
- Kyndryl (Salem, OR)
- …for optimal performance and functionality * Develop and maintain call flows, IVR scripts, and routing strategies within Mitel/Unify OpenScape. * Monitor performance ... and troubleshoot any issues that arise * Perform hands-on management of cloud infrastructure and automation tools * Provide support for tickets and requests related to voice applications and services, troubleshooting issues and delivering effective solutions *… more
- Bank OZK (Little Rock, AR)
- …in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. + ... Follows Bank policy, procedures and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of PC technology. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. +… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- ChenMed (Memphis, TN)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- ChenMed (Cleveland, OH)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- ChenMed (Chicago, IL)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- ChenMed (Glenwood, IL)
- …great people to join our team. THE ROLE When our patients need a specialist , you're the coordinating powerhouse that makes it all happen! Internally, we refer to ... -- externally, you might have seen this role described as a Referral Specialist or Specialty Referral Coordinator. As a patient-focused Care Coordinator, you'll be… more
- Robert Half Technology (Hackensack, NJ)
- Description We're seeking a skilled and solutions-oriented Technical Support Specialist to join our team. In this role, you will be responsible for delivering ... ticketing systems, including answering inbound calls via Interactive Voice Response ( IVR ) systems when needed. + Collaborate on customer projects, including system… more
- System One (Ashburn, VA)
- …channel technologies and applications + Expertise in voice technologies (eg, IVR systems, speech recognition, voice assistants, and AI-driven voice solutions) + ... to determine best approach for improved recognition + Must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be… more
- BJC HealthCare (St. Louis, MO)
- …process improvements and initiatives. + Works closely with Clinical Applications Specialist and Supervisors to complete department accreditation projects. + Serves ... in at least one advanced imaging modality (defined as MRI, CT, IVR , Mammography, Bone Density, Cardiac Catherization, and Fluoroscopy) on adults and/or pediatric… more
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