- Alight (IN)
- …focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems. + Work closely with CRM and ... and supporting cloud contact center solution including call center routing, IVR design and integrations. + Strong understanding of contact center technologies… more
- Help at Home (Pittsburgh, PA)
- **Help at Home is hiring a Senior Onboarding Specialist !** Help at Home is the nation's leading provider of high-quality support services to seniors and people with ... of quality PPE, and up-to-date training. The Senior Onboarding Specialist provides all final compliance checks for newly hired...+ Train field staff on use of SMC or IVR timekeeping applications. + Send activation email to notify… more
- LA Care Health Plan (Los Angeles, CA)
- Quality Management Nurse Specialist RN II Job Category: Clinical Department: Quality Improvement Location: Los Angeles, CA, US, 90017 Position Type: Full Time ... net required to achieve that purpose. Job Summary The Quality Management Nurse Specialist RN II is responsible for overseeing the clinical aspects for quality… more
- Chervon North America (Grand Rapids, MI)
- …We are seeking a highly organized and detail-oriented Contact Center Queue Specialist to join our dynamic team. The ideal candidate will be responsible ... ensure a smooth and seamless customer experience. The Contact Center Queue Specialist will collaborate with various teams to implement strategies for reducing wait… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **37461BR** **Extended Job Title:** Patient Services Specialist -Surgery (Contact Center/Alberta) **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position ... patients regarding a variety of other inquiries not specified in the first 3 IVR options + Answers and handles contact center prescription refill calls and routes… more
- ABM Industries (Atlanta, GA)
- **Overview** The Marketing Automation Specialist is a key player in executing our marketing strategy through hands-on, execution-focused responsibilities. In this ... (Workfront preferred, Asana, Trello, etc.) + Preferred + Google Analytics a plus + IVR Phone Systems (Invoca, Aircall, etc.) a plus + Data Visualization Tools (eg,… more
- Bank OZK (Little Rock, AR)
- Call Center Specialist I-Customer Service + Job ID: 14037 + Functional Area: Call Center + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + ... in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. +… more
- Bank OZK (Little Rock, AR)
- Call Center Consumer Loan Specialist + Job ID: 13690 + Functional Area: Call Center + Position Type: Full-Time Regular + Experience Required: 1 - 3 Years + Location: ... in systems, processes, and procedures. + Performs assigned interactive voice response ( IVR ) responsibilities. + Maintains good attendance and punctuality to work. +… more
- Fedcap (Brewer, ME)
- …evaluation, TANF work requirements/hours and need for accommodations. + Ensures utilization of IVR at all WEP sites. + Aims to help participants get jobs consistent ... degree and/or equivalent experience. + Experience working as a placement specialist in a non-profit environment, preferred. QUALIFICATIONS: To perform this job… more
- PSEG (Newark, NJ)
- …in UI/UX design + Experience with Call Center technologies, such as the ACD, IVR , CRM and HVCA **Minimum Years of Experience** 3 years of experience **Education** ... Bachelors **Certifications** None Noted **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain… more
- PNC (Brock, NE)
- …at the manager's discretion. Experience in the below area preferred: * Genesys Cloud * IVR * Microservices * API's * Verint * NICE * Call Recording * Telephony The ... positions does require occasional on call responsibilities. **Job Description** + Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. + Performs maintenance, including installation of patches and… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- Covenant Health Inc. (Knoxville, TN)
- …Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion in ... other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality assurance… more
- ChenMed (Pembroke Pines, FL)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- ChenMed (Cincinnati, OH)
- …approved (when needed). + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including, date, time, location, ... etc. + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office & confirmed receipt. + Prepares and actively… more
- Trinity Health (Clinton, IA)
- …orders over 5 days. + Schedules patient (Preferred Providers List of Specialist ) and notifies them of appointment information, including date, time, location, etc. ... + Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and...patient was notified. + Referrals have been sent to specialist office and confirmed receipt. + Effectively communicates the… more
- Bassett Healthcare (Cooperstown, NY)
- …through various funds (Tribute, Bob Simon, Dialysis etc.) Processes electronic prescriptions, IVR refill requests and prescriber refill responses in a timely manner ... such as Pyxis super-user, stock maintenance and ordering, training specialist , cancer center technician, allergy preparation, etc Participates effectively to… more
- Robert Half Office Team (Indianapolis, IN)
- Description We are looking for a proactive Bilingual Spanish Call Center Specialist to join our team based in INDIANAPOLIS, Indiana. In this role, you will be ... and call center metrics as per guidelines * Promote self-service tools such as IVR and Web * Keep customers informed of promotions and/or new or upgraded products… more
- Arizona Public Service (Phoenix, AZ)
- …Certification as Oracle Utilities Customer Care and Billing (CC&B) implementation specialist . + Advanced in-depth technical knowledge of Oracle Utilities Customer ... with various edge systems like utility website, Meter Data Management MDM), AMI, IVR , Payment channels etc. + Knowledge of CC&B schema and skill to write… more
- Randstad US (Phoenix, AZ)
- …Certification as Oracle Utilities Customer Care and Billing (CC&B) implementation specialist . + Advanced in-depth technical knowledge of Oracle Utilities Customer ... with various edge systems like utility website, Meter Data Management MDM), AMI, IVR , Payment channels etc. + Knowledge of CC&B schema and skill to write… more
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