- Home Depot (Raleigh, NC)
- …to Resolution Time, Resolution SLA, Response Time, First Time Call Closure, IVR On-Site Compliance, and Inventory management. Monitor and drive technician ... written and verbal communication skills + Experience as a traveling technician **Minimum Education:** + The knowledge, skills and abilities typically acquired… more
- Carle Health (Peoria, IL)
- …defibrillator, blood oximeter, narcotics log as appropriate + Functions as circulating tech + Functions as scrub assistant during procedures + Educate as necessary ... and maintain knowledge of moderate sedation guidelines + Assists in scheduling of interventional cases between IR, CT, General Diagnostic, and Sono + Coordinates daily flow of interventional cases between IR, CT, General Diagnostic, and Sono + Coordinates RN… more
- Covenant Health Inc. (Knoxville, TN)
- …data. Performs 3-D angiography cath volume measurements and intraprocedural CT scans. The IVR tech is expected to exercise independent judgement and discretion ... Overview Interventional Radiology Technician Part Time, 48 Hours per pay period,...other departments, as well as other Covenant Facilities in IVR /Hybrid/Cath Lab. Maintains established policies and procedures, objectives, quality… more
- Bassett Healthcare (Oneonta, NY)
- …the best quality of life possible. What you'll do Inpatient Pharmacy Technician Performs pharmacy technician duties in hospital inpatient pharmacy. Performs ... a wide variety of tasks under direct pharmacist supervision. The technician provides excellent customer service to caregivers and patients, is involved in most… more
- Amazon (Seattle, WA)
- …EKS, ECS, SageMaker and other communications platform for interactive voice response ( IVR ), automatic call distribution, and integration with other AWS services for ... hands-on expertise in configuring and building CCaaS or UCaaS solutions including IVR Contact Flows, Lambda coding, Amazon Lex, ACD Routing, Telephony integration,… more
- TEKsystems (Broomall, PA)
- Description + Residential Alarm Technician needs to support service/install tickets in Philadelphia. + Technician will perform the Services outlined in the work ... at a National Account site, log into any referenced Interactive Voice Response ( IVR ), following the steps indicated in the Job Order. If experiencing issues, contact… more
- Omaha Children's Hospital (Omaha, NE)
- …preparation, labeling and delivery of pharmaceutical care. + Dispensing Software System + IVR System + Retrieval of Policy and Procedures from the Intranet + ... keyboard/computer skills. **Licenses and Certifications** + PHRMTECH-R - Registered Pharmacy Technician Current and valid registration with the State of Nebraska is… more
- Leidos (Gaithersburg, MD)
- …Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration. + Manage ... of contact center technologies and solutions such as PBX, ACD, IVR , CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent … more
- Concentrix (Little Rock, AR)
- …Practice Architect Job Description We're Concentrix. A new breed of tech company - Human-centered. Tech -powered. Intelligence-fueled. We create game-changing ... talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by… more
- Capital One (Mclean, VA)
- …with Capital One to try to resolve their delinquency across 6+ digital channels ( IVR , chat, SMS, email, push, letters). We also have more than 2,000 phone and ... They also have vastly different channel preferences. We rebuilt the bottom of our tech stack to unify all customer data, our channel fulfillment platforms, and our… more
- Capital One (Mclean, VA)
- …a team of analysts and partner closely with Product, Design, Operations, and Tech leaders to set the strategy and ensure implementation aligns with the strategic ... lead the thinking on how to best optimize our IVR (Interactive Voice Response) call routing system to create...Call Center in partnership with Operations, Design, Product, and Tech leaders as a part of the Future of… more
- Capital One (New York, NY)
- …with Capital One to try to resolve their delinquency across 6+ digital channels ( IVR , chat, SMS, email, push, letters). We also have more than 2,000 phone and ... They also have vastly different channel preferences. We rebuilt the bottom of our tech stack to unify all customer data, our channel fulfillment platforms, and our… more
- Capital One (New York, NY)
- …can make a payment in, including the Capital One mobile app and authenticated Web experience, IVR , Agent, in a branch or cafe, ATM and more. We are looking for a ... Manager on the Payments team, you will lead 2 tech teams (iOS and Android) to deliver against a...+ Manage key stakeholders and partners + Lead your tech team through agile ceremonies including PI and sprint… more
- BJC HealthCare (St. Louis, MO)
- …procedures in at least one advanced imaging modality (defined as MRI,CT, IVR , Mammography, Bone Density, Cardiac Catherization) on adults and/or pediatric patients ... and/or new employees. Provides continuing mentorship to adv. mod tech , adv. mod senior tech , and Adv. Mod CI. **Responsibilities** + Prepares patient and… more
- Citigroup (Irving, TX)
- …Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from ... Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from… more
- TEKsystems (Tucson, AZ)
- …by end users. Desired Experience - Help Desk, contact center, end-user tech support, "Geek Squad," "Genius Bar," etc. - Providing application support through ... technologies but not limited to: Salesforce, VOIP, Interactive Intelligence, IVR , Multi-factor Authentication, Slack, Service-Now, video conferencing, remote desktop,… more
- Leidos (Indianapolis, IN)
- …particularly Salesforce + Familiarity with contact center technologies such as intelligent IVR , chatbots, live chat, VOIP telephony, and ACD systems + Understanding ... hour Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety… more
- Leidos (Baltimore, MD)
- …and AWS Connect Developer experience + Extensive experience and knowledge with IVR , Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat + Experience ... ITSSCII Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don't wear capes (they're a… more
- Mastercard (O'Fallon, MO)
- …comply with security and engineering principles * Simplifying existing GCD&C CX Tech processes and technologies All About You Technical Qualifications * Has skills ... * Proven experience in Contact Center Technologies (Telecom, Voice Self Service ( IVR + Conversational AI), Case Management, Workforce Management, RPA) is required *… more
- Citigroup (Jacksonville, FL)
- …especially those focused on workforce management (WFM), telephony infrastructure, and AI- tech enablers. The role requires a thorough understanding of contact ... and deploy recommendations in optimal manner, including capacity planning, IVR management, agent skilling, real-time performance monitoring, technology enhancements,… more
