- Mass Markets (Wichita, KS)
- … Quality Assurance Manager to lead the QA function in our BPO contact center . You will be responsible for ensuring service quality , compliance, and ... implement QA frameworks, scorecards, and calibration sessions. + Analyze quality trends and provide actionable insights to operations and...in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Financial Center First Credit Union (Indianapolis, IN)
- POSITION TITLE: Contact Center Representative REPORTS TO: Contact Center Manager PAY GRADE: 7 DEPARTMENT: Contact Center FLSA STATUS: ... live out the pledge the position must deliver high quality service to both internal and external members. The... environment, familiar with related policy and procedures + Contact Center Representative I - Less than… more
- ITW (Troy, OH)
- …Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. **SUMMARY** The Customer Contact Center Manager is responsible for overseeing the daily ... optimize resource allocation, and address customer concerns in a timely manner. The manager directly manages all contact center processes and communication… more
- Sacramento Credit Union (Sacramento, CA)
- TITLE: CONTACT CENTER MANAGER STATUS: EXEMPT DEPARTMENT: CONTACT CENTER REPORTS TO: REGIONAL MANAGER , RETAIL SALES AND SERVICE PAY SCALE: $85,000 ... and experienced leader to join our team as a Contact Center Manager . We're looking...and maintains objectives, policies and procedures to ensure optimal quality , member satisfaction and strategic goals are achieved. Ensures… more
- NTT America, Inc. (Chicago, IL)
- …all performance and SLA goals and fosters a quality driven culture. The Contact Center Manager is responsible for: + Monitor dashboards, workloads, ... forward-thinking organization, apply now. We are currently seeking a Contact Center Manager - Business...customer relations and maintain the highest standards of ethics, quality and service. + Provide professional, customer centric service… more
- ASM Research, An Accenture Federal Services Company (Hartford, CT)
- …the contact center and provides direct supervision and leadership to Contact Center Supervisors. + Monitors quality and performance in accordance ... Assists the Director of Contact Center Operations to effectively manage...+ Energizes and motivates employees, as well as reinforces quality and customer service standards + Oversees functions of… more
- Comerica (Auburn Hills, MI)
- Job Description Technology Manager , Contact Center Comerica is seeking a highly skilled and strategic technology leader to join our team as Manager , ... cost, and ongoing operational plans and cost). The Technology Manager also oversees client, customer, and vendor relations to...data analytics and reporting tools for contact center insights + Knowledge of quality and… more
- Mary Greeley Medical Center (Ames, IA)
- Lifepoint is seeking a PRN Case Manager to work at Mary Greeley Medical Center on the Acute Rehab unit. If you, or someone you know, might be interested in ... learning more about this opportunity, please contact : Julie Roberts Program Director, Acute Rehabilitation Unit Lifepoint Health ### Apply here- PRN Case Manager … more
- Biomat USA, Inc. (Des Moines, IA)
- …and the disposition of the associated results. + Works in collaboration with the Center Manager to develop the staff's knowledge of their job function and ... of the product. **Other Responsibilities for Role:** + Documents and tracks/trends center quality incidents and follows-up on incidents/errors as required;… more
- Three Saints Bay (Martinsburg, WV)
- **Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Quality Manager .** **POSITION RESPONSIBILITIES:** + Oversees the … more
- Molina Healthcare (MI)
- **JOB DESCRIPTION** **Job Summary** Within a Contact Center setting, responsible for administering claims payments, maintaining claim records, and providing ... overseeing Training unit + Internal Audit Certification a plus for manager overseeing Regulatory Quality Audit unit all current Molina employees: If you are… more
- Quality Technology Services, LLC (Phoenix, AZ)
- …QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The ** Quality Assurance Program Manager ** (QAM) is primarily responsible for ... leading the development and implementation of data center construction project-specific quality programs in alignment...us know the nature of your request and your contact information. It's exhilarating to find yourself at a… more
- Amazon (Seattle, WA)
- …continuity leader to join the ACS BAC Operations Excellence team. The Operational Quality and Continuity Manager (OQCM) will lead teams within the operations ... would like to help Amazon Corporate Security's Business Assurance Center (ACS BAC) build a best-in-class organization to keep...excellence vertical that are responsible for quality control, global consistency, and operational resiliency. They will… more
- Hills Bank (Hills, IA)
- …Hills Bank and let us surprise you with even more perks! SCOPE: The Customer Contact Center Supervisor will support the Hills Bank vision of creating "Customers ... for Life". The Customer Contact Center Supervisor will have attained all...role of supervisor for the entire department in the manager 's absence. ACCOUNTABILITIES: Escalated Support: + Handle customer interactions… more
- Mass Markets (Mesilla, NM)
- …as a trusted partner in the industry. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. ... to report to work at one of our physical contact center locations. To be considered for...Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways… more
- AAA Mid Atlantic (Forks, WA)
- …Alliance is seeking an experienced Travel Sales Supervisor for our dynamic Travel Contact Center ! This position will supervise Associates and oversees daily ... of all TCC Associates. Monitor, mentor, and support the Contact Center staff in all aspects of...to train and coach frontline Associates to achieve departmental quality , production, and all departmental/Organizational performance goals. + In… more
- Mass Markets (Killeen, TX)
- …pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and ... this role, you will be responsible for ensuring call quality from start to finish, and pro-actively seeks ways...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- AIG (Jersey City, NJ)
- …reimagining the way we help customers to manage risk. Join us as a Senior Contact Center Engineer to play your part in that transformation. It's an opportunity ... you will create an impact The role of Senior Contact Center Engineer will be integral to...to. + Interacts with customers and/or functional peer group manager . + Demonstrate the ability to fully document technical… more
- City of New York (New York, NY)
- …print workspaces; quality control for check print/handling functions; The Data Center Operations manager is an essential function of FISA-OPA and requires ... Description FISA is seeking a highly motivated and experienced manager to oversee the FISA-OPA Data Center ...is grouped together and label; serve as point of contact for visitors to the data center ;… more
- Signet Jewelers (Pensacola, FL)
- …advance from beginner to artisan in a unique promote-from-within environment. DESIGN & SERVICE CENTER MANAGER Title: Design & Service Center (DSC) Manager ... Jewelers, Jeweler Apprentices Job Summary: The Design & Service Center Manager oversees day to day operations...repair journey with Signet by providing work with great quality when promised. Strategizes and resolves customer and team… more
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