- Unknown (Palo Alto, CA)
- …a strong understanding of regulatory and compliance frameworks such as HIPAA. Hiring Manager Title Chief Customer Officer Travel Percent Less than 10% Functions ... and Enablement to spearhead the design, development, and execution of a comprehensive program that ensures the safe and effective implementation of AI voice … more
- RTX Corporation (Wilsonville, OR)
- …on improving satisfaction through quality improvement initiatives. The Quality Program Manager serves as the customer 's voice throughout the organization ... business unit at Collins Aerospace is seeking an on-site Customer Quality Program Manager to... customer support to provide solutions for the customer . + Acts as the " Voice of… more
- Liberty Utilities (Alma Center, WI)
- … customer -centric, and cost-effective utility services. **Accountabilities** + Oversee Liberty's Voice of the Customer Program ensuring the enterprise ... responsible for developing and executing Liberty's Market Research and Customer Satisfaction Program . This program ...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Microsoft Corporation (Mountain View, CA)
- …Join Microsoft AI (MAI) at the forefront of innovation as a **Principal Technical Program Manager (TPgM)** for **Copilot's Voice & Vision (V&V) team.** ... products. As a TPgM, you will leverage design thinking, program management expertise, and technical depth to empower the...Own and manage the back-end infrastructure for the Copilot Voice & Vision stack, applying technical expertise in modern… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Competitive Range Solutions requires the expertise of a talented and experienced Operations Voice Manager to assist in directing and managing the program ... and systems management 24x7x365. + Develop and execute a formal preventive maintenance program . Ensure all voice infrastructure is up to date with patches… more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... service + Develop and execute a preventive maintenance program to keep voice infrastructure up-to-date with...Top Secret/SCI clearance **Overview** We are seeking an Operations Voice Manager to join our team supporting… more
- JPMorgan Chase (Columbus, OH)
- …customer experiences, we encourage you to explore this exciting opportunity. As a Product Manager in the Ai4Ops Voice + Domain, you are an integral part of the ... core leader, you are responsible for acting as the voice of the customer and implementing domain...years of experience or equivalent expertise in product management, program management, or a relevant domain area, ideally with… more
- General Motors (Mountain View, CA)
- …Join us in shaping these core software experiences. **The Role** As a **Staff Product Manager ** for Voice AI/ML you will define voice and multi-modal ... state-of-the-art technology. Your role requires understanding your problem space and customer opportunities, and defining and executing on a vision and strategy… more
- The Cigna Group (Richmond, VA)
- …Qualifications** + 5+ years of experience in product management, with a focus on customer engagement or voice technologies. + 3+ years working with telephony ... transforming healthcare through technology and data. As a Sr. Manager , Product Management for Call Routing and IVR, you'll...for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to… more
- Entergy (New Orleans, LA)
- …-centric culture. The VOC team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops that enable proactive ... **Job Title:** Voice of the Customer Analyst I-Sr. **Work Place Flexibility:** Hybrid **Legal Entity:** Entergy Services, LLC **This position will be filled as… more
- BAE Systems (Herndon, VA)
- …are seeking an experienced IT Program Manager to join our technology-based program supporting a key government customer . This program will deliver ... voice engineering services for voice infrastructure, as well as, first article and life...Experience, & Skills** We are seeking an experienced IT Program Manager with aBachelor's or Master's degree… more
- BAE Systems (Herndon, VA)
- …our freedom. + We are looking for Voice Engineers to join our technology-based program supporting a key government customer . + Design, test and deploy new ... bridges, call management servers) + Experience with Avaya Communication Manager , Call Center technology design and best practice ABC...experienced Voice Engineers to join our technology-based program supporting a key Government customer . A… more
- Amazon (Newark, NJ)
- …and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a Program Manager you will drive the strategy and execution of large, complex programs ... Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer (VoC) insights. ABOUT YOU...to achieve significant automation and cost optimization. As a Program Manager , you will - Work across… more
- Amazon (Newark, NJ)
- …Audible users worldwide, collaborating with stakeholders across Audible and Amazon to deliver world-class customer service. As a Program Manager , you will - ... your future with us. ABOUT THIS ROLE As a Program Manager you'll manage a small number...Intelligence, Learning & Development, Self-Service Enablement, Knowledge Management, and Voice of Customer insights. ABOUT YOU You'll… more
- M&T Bank (Williamsville, NY)
- …and state agencies. Your mission: safeguard quality, mitigate risk, and champion the voice of the customer . This role goes beyond traditional quality control. ... the Role:** Are you passionate about driving excellence in customer experience and ensuring compliance at every level? As...compliance at every level? As the Senior Quality Assurance Manager , you will lead a high-impact team within our… more
- Amazon (Bellevue, WA)
- …Delivery's Customer Experiences team (ADX CX) is seeking a Senior Design Program Manager to architect the operational backbone that enables our design teams ... CX, you will also join a community of design program managers in our broader ADX organization to leverage...taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- Customer Experience Senior Manager The Senior ...will take full ownership of frontline performance, represent the voice of the customer , hold a high bar ... + Oversee resolution of escalated customer issues, ensuring timely and satisfactory outcomes. Customer Advocacy + Act as the voice of the customer within… more
- Amazon (Hawthorne, CA)
- …are developing new products, from chip design to complete end-user systems. The Customer Support New Product Introduction Program Management Office (CS NPI PMO) ... to transform launches into frictionless neighbor experiences. * 3+ years of program management experience in customer support, product launches, or related… more
- Roche (Indianapolis, IN)
- …to come. Join Roche, where every voice matters. **The Position** **Senior Manager , Customer Marketing** **Mission:** Leads the strategy and execution of ... brand messaging and value propositions using competitive intelligence and Voice of Customer insights, this individual ensures...customer engagement + Work with the Marketing Operations Manager to define and align KPIs across the marketing… more
- Coinbase (Des Moines, IA)
- …is expected and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, ... customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
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