- Capgemini (New York, NY)
- Genesys IVR Developer Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported ... leadership capabilities, and a passion for building scalable, high-performance systems . **Key Responsibilities:** * Design, develop, and maintain Genesys solutions… more
- RVO Health (New York, NY)
- …voice tech, or customer support platforms. + Demonstrated success designing and launching IVR systems or voice-driven customer experiences; fluency in how IVR ... **AT A GLANCE** RVO Health is looking for a Senior Product Manager - Medicare to play a key...enhancements, and drive continuous improvements. + Create and present business updates and demo materials for internal and external… more
- United Airlines (Chicago, IL)
- …Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems , chatbot/web chat solutions, and cloud-native web ... architectures, data analytics, and digital solutions. **Job overview and responsibilities** The Senior Developer, IT will be responsible for the development of our… more
- USAA (Tampa, FL)
- …research, and situation analysis methods. **What sets you apart:** + Understanding of IVR systems , call center operations, and branch processes. + Experience ... and impactful. **The Opportunity** As a dedicated Product Manager Senior - MIAM Non Digital Security Channels, you will...and Access Management (MIAM) solutions across our voice channels ( IVR , customer service, and branches). This role demands an… more
- JPMorgan Chase (Columbus, OH)
- …of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your ... As a Risk Management - Fraud Risk Strategy - Senior Associate in Credential Management Strategy team, you will...and analytics to identify authentication and controls gaps in IVR , Branch and Phone channels. This team develops and… more
- Bank of America (Seattle, WA)
- Senior Software Engineer Seattle, Washington **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through ... leading the engineering approach for complex features to deliver significant business outcomes. Key responsibilities of the job include delivering complex features… more
- Walmart (Bentonville, AR)
- …empowers associates, and enhances the customer experience. + Implement intelligent systems to surface contextual information across IVR , chat, CRM, ... Option 1: Bachelor's degree in computer science, management information systems , industrial engineering, engineering management, business ,information systems… more
- Walmart (Bentonville, AR)
- …and decision-making. + Collaborate with engineering and product teams to integrate intelligent systems across support channels like IVR , chat, and CRM. + ... Option 1: Bachelor's degree in computer science, management information systems , industrial engineering, engineering management, business , information … more
- DISH Network (Englewood, CO)
- …the design of user interfaces for customer-facing tools, including self-service portals, IVR systems , chatbots, and agent dashboards, ensuring a seamless and ... Solution Design & Development:** + Design and develop AWS Connect contact flows, IVR systems , routing strategies, and other customer service tools to enhance… more
- Merck (Rahway, NJ)
- …clinical development teams and the operational/executional arms within the business . Working independently, the Protocol Clinical Supplies Project Manager (Protocol ... prepares, analyses, and/or develops mitigation strategies for review with clinical partners and senior leaders. + Works directly in the SAP system to establish a… more
- Capgemini (Orlando, FL)
- …of general data center (Nexus, F5 load balancers, NDFC), voice (PBX's, IVR 's, VoIP), security (firewalls, access control systems , ACL's), wireless (controllers, ... around the world, we have used technology to enable business transformation for more than 50 years. We address...www.capgemini.com Position Overview: The available position is for a Senior Director of Network Operations to support a major… more
- Amentum (Fort Shafter, HI)
- …assists with UC platform development, design, and support, and will understand business processes and develop unit and integration test scenarios in accordance with ... system requirements and business process changes. The position provides central support to...process changes. The position provides central support to core systems , designs, configures, installs, manages, and troubleshoots. This position… more
- Citizens (Johnston, RI)
- …+ Ensure systems are secure, efficient, and strategically aligned with business needs. + Oversee system administration tasks, including user access management. + ... Description We are seeking a visionary and seasoned senior leader to spearhead our Workforce Operations team within the contact center. This is a key strategic… more
- Comerica (Dallas, TX)
- …process improvements, identify, and mitigate risk and provide support for business growth. The Commercial Lending Syndications Senior Operations Manager ... postings, typically multi-million dollar, are appropriately reflected in the Bank's systems (AFS) and recorded on an accurate and timely basis for… more