- Unknown (Dallas, TX)
- …leadership role, and expertise in learning and development methodologies, knowledge management, and voice of the customer strategies. They should be a methodical ... Senior Vice President, Member Services About the Company...member services, particularly in the areas of operational expertise, customer experience operations, and a deep understanding of the… more
- Unknown (Palo Alto, CA)
- …a strong understanding of regulatory and compliance frameworks such as HIPAA. Hiring Manager Title Chief Customer Officer Travel Percent Less than 10% Functions ... that ensures the safe and effective implementation of AI voice agents. The successful candidate will be responsible for...a world-class knowledge management function. This role demands a senior leader with a strong background in learning and… more
- Unknown (Fort Worth, TX)
- … success is essential to create a unified go-to-market motion and champion the voice of the customer . Applicants for the Vice President of Sales position ... go-to-market approach, driving revenue growth and ensuring a seamless customer experience. The VP of Sales will be responsible...SaaS sales, with at least 5 years in a senior leadership role. A proven track record in building… more
- Unknown (Charlotte, NC)
- …of various training and marketing initiatives. The Vice President will also be the voice of the customer , keeping senior management informed, and ... of Community Experience to provide strategic leadership and optimize the customer experience, revenue, profit margin, and market share. The successful candidate… more
- The Cigna Group (Richmond, VA)
- …Qualifications** + 5+ years of experience in product management, with a focus on customer engagement or voice technologies. + 3+ years working with telephony ... transforming healthcare through technology and data. As a Sr. Manager , Product Management for Call Routing and IVR, you'll...for Call Routing and IVR, you'll drive innovation in customer engagement platforms, making it easier for millions to… more
- UPMC (Pittsburgh, PA)
- …on all issues, including critical and widespread outages. + Communicate to the Manager Voice Telecommunications, Senior Telecom Analysts, or designated ... UPMC is looking for a Voice Telecom Analyst Senior to join...the information technology professional disciplines (ie Applications, Business Analysis, Customer Service, Data, Networking, Operations, Security, Systems Engineering, etc.)… more
- JPMorgan Chase (Jersey City, NJ)
- …for experimentation and failures to support fast learning cycles + Manages the senior stakeholder community and customer advisory boards and lead by example ... of the team is to deliver an industry leading voice recording service for the business. Focused on ensuring...delivery of the future state architecture. As a Product Manager with the Global Capture Product team within the… more
- Northrop Grumman (Huntsville, AL)
- …they're making history. Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, ... will have a strong background in VoIP technologies, Cisco Unified Communications Manager , and related voice technologies. Key Responsibilities: + Design and… more
- Comcast (Philadelphia, PA)
- …or review competitive consumer response plans. Manages professionals at manager , supervisor and professional levels. Ensures appropriate resources to achieve ... and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- Customer Experience Senior Manager The ...You will take full ownership of frontline performance, represent the voice of the customer , hold a high bar ... customer issues, ensuring timely and satisfactory outcomes. Customer Advocacy + Act as the voice of the customer within the organization, influencing… more
- Roche (Indianapolis, IN)
- …generations to come. Join Roche, where every voice matters. **The Position** ** Senior Manager , Customer Marketing** **Mission:** Leads the strategy and ... brand messaging and value propositions using competitive intelligence and Voice of Customer insights, this individual ensures...customer engagement + Work with the Marketing Operations Manager to define and align KPIs across the marketing… more
- JPMorgan Chase (Nashville, TN)
- …and drive successful outcomes for their employees and stakeholders. **Role Summary** As a Senior Customer Success Manager (VP) at Workplace Solutions, you ... leadership role, you will mentor and develop junior team members, champion the voice of the customer , and proactively identify opportunities for growth, upsell,… more
- Choice Hotels (North Bethesda, MD)
- JOB SUMMARY: The Senior Manager , Customer Relationship Management is a strategic marketing role focused on driving growth and loyalty through personalized ... Reporting to the Director of Loyalty Marketing Communications, the Senior Manager leads CRM strategy and execution, including customer journey design and… more
- Hilton (Atlanta, GA)
- … Customer Care Team that is revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you will strive to ... Reservations and Customer Care \(HRCC\) organization\. The Senior Manager will collaborate with other project...contact center \(daily volumes exceeding 10,000 contacts\), handling both voice and nonvoice customer contacts + Command… more
- Coinbase (Des Moines, IA)
- …and fully supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which ... customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define...* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights… more
- Renaissance (Buffalo, NY)
- …strive for the best, own our actions, and grow and evolve. **Job Description** The Customer Success Manager Senior is a strategic leader within the ... state contracts, ensuring compliance with regulatory requirements, operational excellence, and sustained customer trust. The Senior Program Manager serves as… more
- eightfold.ai (New York, NY)
- …an amazing growth story - Eightfold is the place to be! About the Role The Senior Customer Success Manager - Strategic role at Eightfold is responsible for ... scale adoption and usage while achieving their goals. The Senior Customer Success Manager -...externally, across the globe. You will also be the voice of our customers back to Eightfold. Responsibilities: +… more
- Republic Services (Phoenix, AZ)
- **POSITION SUMMARY:** The Senior Manager , Customer Zeal Operations plays a pivotal leadership role in the development and delivery of the customer ... and implementing retention strategies and loyalty initiatives that enhance customer lifetime value. The Senior Manager...We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6… more
- Walmart (Bentonville, AR)
- …retailer to define and scale a retail-integrated fast-charging experience. This role ( Senior Manager , Business Development) will focus on driving growth via ... energy consulting, and more. This position reports to the Senior Manager , Business Strategy and will be...engagement with customers + Develop processes to ensure the voice of the customer is represented in… more
- Amazon (Bellevue, WA)
- …Amazon Delivery's Customer Experiences team (ADX CX) is seeking a Senior Design Program Manager to architect the operational backbone that enables ... fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that… more
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