- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at SMX(View all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a ... position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel +...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- CACI International (Offutt AFB, NE)
- Consolidated Service Desk Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular ... Travel: Continental US * * * **The Opportunity:** CACI is seeking a Consolidated Service Desk Lead , responsible for overseeing the daily operations of the IT… more
- Insight Global (Thornton, CO)
- Job Description A School District client of Insight Global is seeking a skilled Service Desk Lead to join their team. This Service Desk Lead will ... desk technicians who are responsible for Tier I support. This Service Desk Lead will provide their team with backup support and escalation. When… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- Robert Half Technology (Mcallen, TX)
- Description We are offering a position for a Service Desk Team Lead in the Financial Services industry, based in McAllen, Texas. This role is crucial to our ... work in the US Requirements * Minimum of 3 years of experience in a Service Desk Team Lead role within the Financial Services industry. * Proficiency in… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST LEAD (MIELS): Bowhead is seeking Field Service Representatives / Service ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- SOS International LLC (Boston, MA)
- Overview SOSi is seeking a highly qualified Lead Service Desk Manager who is responsible for providing planning and oversight into operations within the ... Area-of-Responsibility (AOR). Leads and directs a team of Service Desk members to ensure capabilities are available 24x7, properly monitored and maintained, and… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …short video: https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and ... mentoring Service Desk personnel while ensuring operational excellence in IT support...you will do + Responsible for training and coaching Service Desk team members on effective methods… more
- University of North Carolina at Charlotte (Charlotte, NC)
- …on chronic issues. + Lead technical change implementations. + Assist the Service Desk Manager with full-time staff deliverables. + Manage full-time staff in ... Year: 12 Essential Duties and Responsibilities: + Manage the Service Desk student technician staff of approx....and communicate solutions effectively. + Able to organize and lead complex and/or detailed technical procedures. + Lead… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies, researches, and resolves complex technical problems....problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- CACI International (Doral, FL)
- …to 10% Type of Travel: Continental US * * * CACI is looking for an experienced Service Desk Lead in support of SOUTHCOM, a Department of Defense (DoD) ... organization located in Doral, Florida. As the Service Desk Lead at this location, you will be responsible for maintaining, analyzing, troubleshooting,… more
- DriveTime (Tempe, AZ)
- …and engaging other teams and business areas as needed. **In Long, the Assistant Director, Enterprise Service Desk will** + Lead the Service Desk ... responsible for providing leadership and direction for the Enterprise Service Desk (ESD), executing on our strategic...management, ensuring timely and efficient resolutions in line with Service Level Agreements (SLAs). Lead the team… more
- TekSynap (Silver Spring, MD)
- …Leadership & Development: + Lead , mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and ... QUALIFICATIONS** + 8+ Years Experience in Service Desk Management + Demonstrated ability to lead ...Service Now Development and United Messaging Services. The Service Desk Manager will lead … more
- Capgemini (Orlando, FL)
- … Delivery Manager to lead all aspects of and run our global service desk operations. This role involves leading various support teams, ensuring the ... a large team while maintaining high levels of customer satisfaction. **Key Responsibilities:** Service Desk Operations Management: Lead all aspects of… more
- Leidos (Shaw AFB, SC)
- … service desk and VTCs + Track and submit monthly service desk metrics + Participate in or lead special projects and day‐to‐day operations as needed ... Leidos National Security Sector is hiring for an upcoming ** Service Desk /VTC Technician** to support US Army...or assigned by the site lead **Security Clearance:** + Active DoD TS/SCI clearance required.… more
- Atrium Hospitality (Hot Springs, AR)
- …SPIRIT - where teamwork, passion and appreciation ignite service excellence** **Front Desk Supervisor - Lead the Way in Our Newly Refreshed Hotel!** **Ideal ... memorable first impression for our guests. While helping to lead out front desk team with checking...level of the organization + Training all new Front Desk Agents to provide exceptional customer service … more
- Children's Mercy Kansas City (Kansas City, MO)
- …Overview The Service Operations Lead Analyst leads daily operations of the Service Desk Team and is an internal escalation point within the team to ... pursue alternative paths to a solution. As a subject matter expert for Service Desk processes, Lead Analyst anticipates, and helps drive needed changes. The… more
- Electric Power Research Institute (Knoxville, TN)
- …necessary + Identifies problems, troubleshoots and provides solutions to assist users + Alerts Lead , other Analysts, Service Desk Manager and other IT units ... **Job Title:** IT Support Service Desk Student Employee **Location:** Knoxville, TN **Job Summary and Description:** The IT Service Student Employee will… more
- Axxum Technologies (Mclean, VA)
- …service desk ticketing system, telephone, and email communications + Support the service desk shift lead in operational activities Interact with the ... government Program Manager for the service desk regarding operational issues + Ensure timely and effective response to internal and external mission partners +… more
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