- EchoStar (Englewood, CO)
- …AI product management + Experience with IVR design and optimization, including speech recognition and text-to- speech technologies + Experience with A/B ... management of generative AI agents for both chat and IVR channels. This includes expertise in intent recognition...strong emphasis on prompt engineering + Experience in managing project timelines and delivering solutions in an agile environment… more
- Bank of America (Chicago, IL)
- …trends based on economic and portfolio conditions and communicates findings to senior management + Supports execution of large scale projects, such as platform ... conversions or new project integrations, by conducting advanced reporting and drawing analytics...Strategy, Technology, Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. +… more
- Comerica (Dallas, TX)
- …mitigate risk and provide support for business growth. The Commercial Lending Syndications Senior Operations Manager role provides leadership and oversight of a ... Job Description Manager Agency Service Participants This position is responsible...root cause analysis as well as strategies to recover. Project Management + Provide leadership as key stakeholder in… more
- Amentum (Fort Shafter, HI)
- …and manage Service Provider related activities. + Manage resources and project -related tasks related to new deployments. + Provide operational readiness through ... Government POCs and other service providers and interface with senior management. + Submit work orders to the 30th...+ Cisco Unity Connection (CUC) + Cisco Unified Communications Manager (call routing) and or Avaya Aura soft switches.… more
- BioLife Plasma Services (Chicago, IL)
- …while maintaining operational excellence. + Provide regular updates to senior management on contact center performance and vendor effectiveness **Technical ... Integrations** : + Implement advanced call center technologies, such as AI, IVR systems, CRM tools, and workforce management platforms. + Monitor industry trends and… more