- Legend Biotech USA, Inc. (Raritan, NJ)
- Legend Biotech is seeking an Assoc. Manufacturing Engineer , Technical Support (3rd shift) as part of the Technical Operations team based in Raritan, NJ. Role ... OverviewThe Associate Manufacturing Engineer , Tech Support (3rd Shift) will be...experts to drive accelerated, robust, and consistent resolution and escalation of process issues as applicable while ensuring batch… more
- Cisco (Austin, TX)
- …efforts through customer feedback and technical insights * Represent the support function in cross-functional meetings and customer engagements * Contribute ... and technical excellence * Timely interaction with customers and internal teams requesting support via online-chat, email and phone * Active participation in 24x7 … more
- HUB International (Chicago, IL)
- …strategies for OS and application upgrades. + Act as last support line engineer ( escalation engineer ) and implementation engineer . + Manage relations ... to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence....and acquisitions. **Job Title - Sr End User Computing Engineer ** **Job Description:** This role is part of our… more
- Leidos (Fort Meade, MD)
- …Management team and other key stakeholders. *Serve as the senior Tier III escalation support engineer for Incident Management activities. *Develop and ... **Description** Leidos is seeking a **Senior** **Network Engineer ** to join our Defense Enclave Services (DES) team at Ft. Meade, MD. **POSITION SUMMARY:** This is… more
- Publix (Alpharetta, GA)
- **32992BR** **Position Title:** Sr Engineer 2 - Escalation Engineering (Alpharetta, GA) **Department:** Publix Technology **Location:** Alpharetta,GA near ... a constant on Fortune Magazine's Best Companies to Work list. Join the Infrastructure Escalation Engineering team! As a Senior Engineer 2, you will be… more
- Palo Alto Networks (Santa Clara, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep ... starting points for success in this role. **Your Impact** + This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Amazon (Seattle, WA)
- …& Management (E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing large-scale customer impacting events, customer facing ... purpose is to drive operational excellence and improvements to the overall customer support experience. Amazon has built a reputation for excellence with a mission… more
- MongoDB (NY)
- …Aires. Outstanding customer satisfaction is achieved utilizing a 24x7x365 'follow-the-sun' support model with regional teams covering the Americas, EMEA, and APAC ... a global scope + Experience in implementing whole-company high-severity issue de- escalation patterns that maximize customer experience and company efficiency +… more
- ServiceNow, Inc. (Orlando, FL)
- It all started in sunny San Diego, California in 2004 when a visionary engineer , Fred Luddy, saw the potential to transform how we work. Fast forward to today - ... make the world work better for everyone. **Manager, Account Escalation Engineering (US)** **Team & Role** Our Account ...Engineering (AEE) team is the pinnacle of Global Technical Support and has engineers who are collectively responsible for… more
- Medtronic (Dallas, TX)
- …in a more connected, compassionate world. **A Day in the Life** **Global Support Engineer - Surgical Robotics** **Careers that Change Lives** At Medtronic, ... on surgical procedures of diseases and conditions. The Global Support Engineer , as part of the RAS...support by following the appropriate use of the escalation process, when other avenues for resolution are exhausted.… more
- Rocket Software (WI)
- …truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership in the ... technical subject matter expert on multiple products. **Job Overview:** The Senior Technical Support Engineer provides technical direction and leadership in the … more
- Amazon (Herndon, VA)
- Description The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across systems and services to provide security response for ... of AWS security, customers, and partners. The SOC Support Engineer analyzes and responds to security...judgement to identify risks, drive swift mitigation, resolution and escalation as needed. Candidates for this role will possess… more
- GCI Communication Corp (Anchorage, AK)
- …Additional Engineer Job Duties & Disciplines + Provide technical leadership and escalation support for various delivery and engineering groups as well as ... GCI's Network Engineer I will apply engineering principles tomultiple sub-groups...part of the CTO Technical Resolution Team responsible for escalation support focused on technology related to… more
- Robert Half Technology (New York, NY)
- Description Senior IT Support Engineer (Level 3) Location: Fully Remote (East Coast time zone preferred; NY/NJ area candidates encouraged for occasional team ... the Role We are looking for a Senior IT Support Engineer who not only excels technically...while driving strategic cloud initiatives. You'll be the go-to escalation point for complex technical issues and a key… more
- Meta (Denver, CO)
- …driving innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support (Labs) Responsibilities: 1. Incident ... **Summary:** Meta is seeking a forward-thinking engineer with technical expertise in network deployment and...are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and… more
- Meta (Fremont, CA)
- …innovation through automation and system optimization. **Required Skills:** Network Engineer , Operations and Support Responsibilities: 1. Incident Response: ... **Summary:** Meta is looking for a forward-thinking engineer with extensive technical expertise in telecommunications ILA...are fully compliant to those standards and policies. 3. Escalation Management: Participate in the team's Tier 3 and… more
- Amazon (San Francisco, CA)
- …powerful software, and tying it all together to the cloud. We are seeking a Network Support Engineer (NSE) to join our team of existing NSEs across the country. ... serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE's are the first line of support … more
- Fujifilm (Pierre, SD)
- **Position Overview** The LEAD PROJECT TEAM SUPPORT ENGINEER -MI provides remote technical, applications and system support for HCUS customers and supported ... of situations in the absence of management + This engineer can guide the Support team in...procedures. + Strictly follows the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National… more
- Fujifilm (Columbus, OH)
- **Position Overview** The Technical Support Engineer , MI - II (Tier II) handles remote technical support across our product lines for HCUS customers. The ... across our Synapse products, and the ability to support more complex issues. This engineer must...documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level… more
- Amazon (Irvine, CA)
- …in a dynamic, high-impact environment?_ **Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless ... technology that businesses worldwide rely on. As an ITS Support Engineer , **you'll be the go-to knowledge...on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours A day in the… more
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