- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Sterling, VA)
- …to end-users for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, ... Tier 2 Technician Job Category: Information... Tier 2 Technician Job Category: Information Technology Time Type:...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- …Type:** Full Time **Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative to join our helpdesk ... ** Tier 2 Help Desk Specialist -...with Tier 1 and Tier 2 support representatives to ensure seamless service ...service or technical support role, with at least 2 years in a Tier 2… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate resolution ... electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive work environment....by the Team Leader Requirements Qualifications: A minimum of 2 years of Customer Service Experience Strong… more
- AdventHealth (Altamonte Springs, FL)
- …**together** we are even better. **Schedule:** Full Time **The role you'll contribute:** The Service Desk Tier II Analyst Intermediate serves an integral role in ... overseeing the daily operation of the Service Desk Tier II team within Adventist...Associate in related field or equivalent work experience . 2 working in a Service Desk /… more
- SKC Communication Products LLC (Dallas, TX)
- Tier I Service Technician + Provide customer service...Education College degree preferred Experience Tier 1 - 0- 2 years Tier 2 - 2 ... problem resolution via phone, video, and email. + Make service calls to client locations to troubleshoot and resolve...SKC operates up to standards on a daily basis. Tier II-in addition to Tier I responsibilities… more
- Leidos (Norfolk, VA)
- …degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk. + Candidates with ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ProSphere Tek (North Chicago, IL)
- …Service Engineer in North Chicago, IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service for approximately 3,700 users of ... Administration (BCMA) mobile carts and laptops. JALFHCC averages around 2 ,900 end user contacts per month for Service...Incident Management. + Create, update, maintain and review quarterly Tier 1 and Tier 2 … more
- CACI International (Peterson AFB, CO)
- Tier 2 IT Technician Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of ... to implement and operate an enterprise ITSM solution, enterprise service desk, endpoint management and security solution, as well...mission operations. We have an exciting opportunity for a Tier 2 IT Technician to join our… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- CACI International (Sterling, VA)
- …and provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- Insight Global (Kansas City, MO)
- …or professional services organizations. * Demonstrated success leading Tier 1 and Tier 2 service delivery at scale. * Proven track record of attorney, ... helpdesk operations: ticket intake, triage, metrics, and first-contact resolution. * Tier 2 escalation handling: troubleshooting, coordination w/ engineering,… more
- PSI Services (Henderson, NV)
- …required. + Experience in a call center environment expected. + Experience in a Tier 2 customer service role preferred. + Acceptable attendance point ... **Description** **Title:** Customer Service Representative **Location:** 450 N. Stephanie Street #200, Henderson, NV **Salary:** $17/hr **_About PSI_** Join Us at… more
- Kyndryl (New York, NY)
- …to resolve escalations and drive consistency. + Communicate regularly with Tier 1, Tier 2 , and Service Center Leads to ensure alignment of payroll ... coach, providing guidance, and operational leadership. Drive performance and foster service excellence across the payroll function. + Review and approve payrolls… more
- BD (Becton, Dickinson and Company) (Franklin Lakes, NJ)
- …other GBS Functions Vendor Ecosystem: Strategic BPO partners across Tier 1 and Tier 2 markets Service Locations: Global Hub and Regional delivery centers ... + Partner with Finance and business stakeholders to model cost savings, service improvements, and strategic benefits. + Track and report on value realization… more
- Unilever (Hoboken, NJ)
- …within the HR network, leading and maintaining Employee Excellence and delivering relevant care for Tier 2 of our service delivery model. In this capacity, a ... and minimizing reputational and compliance risks. The second area involves driving ' Tier 2 Care' within our Service Delivery model, where you will… more
- SAIC (Washington, DC)
- …is contingent upon contract award, with an anticipated decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities ... include, but are not limited to: + Provide Tier 1 and Tier 2 ...user + Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions,… more
- Proven IT (Tinley Park, IL)
- Tier 2 Engineer Tinley Park, IL...travel to client sites + Strong knowledge of customer service + Expertise in Windows Servers, Microsoft Active Directory ... (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) * IT Apply Job Type Full-time Description The Tier II Engineer is responsible for vendor management and… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst (2nd... service objectives are met or exceeded. This Tier 2 position is primarily focused on providing ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst who is...Support Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- Koniag Government Services (Chantilly, VA)
- **Koniag Data Solutions, LLC,** a Koniag Government Services company, is seeking a Tier 2 Network Administrator to support KDS and our government customer. This ... holidays, three weeks paid time off, and more. The Tier 2 Network Administrator supports the ...+ Coordinate with vendors and internal teams to resolve service issues + Maintain accurate records of network incidents,… more