- TEKsystems (Bellevue, WA)
- Attention!! We are hiring a Tier 2 Service Desk Analyst for a Global IT Infrastructure Consulting Company! *Description* The Service Desk ... and enjoy the challenge of real responsibility. As a Service Desk Analyst, you will work directly...*Work Environment* **Standard hours- 8:00-5:00/5:30 Hybrid setup: * Approximately 2 days onsite per week, with potential for more… more
- Compass Minerals America Inc. (Overland Park, KS)
- …add or modify the duties and responsibilities at any time.)_** + Provide Tier 2 level service desk technical support for complex and advanced issues for ... information about the company and its products. **Summary** The Service Desk Admin II will have a...years relevant experience may substitute for degree requirement) + 2 -4 years of IT service experience required… more
- NuAxis Innovations (San Francisco, CA)
- ** Tier II Service Desk Specialist** Location **San Francisco, CA** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a ... and community.We are currently seeking a talented and motivated ** Service Desk Specialist** for a Full Time...resolves technical problems. + Responds to tickets assigned by Tier 1. + Ensures all assigned tickets are updated… more
- TEKsystems (Fountain Valley, CA)
- *Description* Hybrid Role 2 Days onsite * Service Desk is responsible for providing first tier support to all end-users of the enterprise. Because the ... the appropriate Tier 2 and Tier 3 individuals and teams. * The Service...network connectivity, business applications and voice-over-IP telephone systems. -Resolves Service Desk Tier 1 incidents,… more
- Wipfli LLP (Chicago, IL)
- …a professional home, Wipfli offers a career-defining opportunity. Responsibilities Role Summary The Service Desk Lead (Engineer II) is a pivotal member of our ... IT Service Desk team, responsible for managing day-to-day...Perform tasks in the Continuous Improvement Register and lead Tier 2 meetings. + Manage escalation train-backs… more
- TEKsystems (Fort Collins, CO)
- *Overview* * * * *Our customer is seeking a IT Service Desk Specialist to join their team while an employee is on temporary leave for 3+ months starting ... Fort Collins area.* *Key Responsibilities* * * * Provide Tier 1 and Tier 2 ...printer problems. * Manage and resolve tickets using Fresh Service and Fresh Desk . * Familiarity with… more
- TEKsystems (Kansas City, MO)
- …helping support over 1500 application and systems Candidates will be working along side our Service Desk to help with Tier 1 ticket/phone/chat support of our ... afraid of a challenge. IT knowledge or previous Help Desk or customer service roles are preferred....daily operations. 10 Hour shifts 2 for day shift 7am-5:30pm M-Th 1 for evening… more
- NuAxis Innovations (Falls Church, VA)
- …work experience. . 2 + years of hands-on experience in a help desk or desktop support environment. . Strong troubleshooting skills with Windows 10/11 and ... **Help Desk Technician** Location **Falls Church, VA** \# of... Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role… more
- Unisys Corporation (Indianapolis, IN)
- What success looks like in this role: * Provides Tier 1 and Tier 2 support. * Troubleshoots and resolves complex issues including: o Supporting maintenance ... Preferred Some College May require technical certification or Associate Degree Generally, 2 -4 years' experience in area of responsibility Benefits Unisys offers an… more
- TEKsystems (Mountain View, CA)
- *Description* Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware including but not limited to operating systems, ... appropriate team when the incident cannot be resolved by Tier 2 . Must be able to provide...Remedy, ServiceNow). *Skills* security+, Help desk , Help desk support, Service desk , Windows,… more
- Indorama Ventures (Pasadena, TX)
- …behalf of call center agents, functioning as an essential component of the Service Desk to facilitate effective communication and issue resolution. - ... and app lifecycle (policy, compliance, Win32 packaging, Autopilot). - Service desk and ticketing: Operates within our...attributes aligned to asset lifecycle, change, and incident records ( Tier 2 analysts are expected to reconcile… more
- TEKsystems (Cedar Rapids, IA)
- *Description* The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware ... documentation of all issues and resolutions * Provide excellent customer service , maintaining a positive and professional attitude while assisting users with… more
- TEKsystems (Menasha, WI)
- …playbooks, and onboarding standards for application support roles. Operational Excellence * Oversee Tier 1 and Tier 2 support escalation processes; ensure ... and report on support metrics. *Skills* application support, troubleshooting, help desk support, management skills, vendor management, customer service , hiring,… more
- Mom's Meals (North Jackson, OH)
- …focuses on delivering excellent customer service and escalating more complex problems to Tier 2 or specialized IT teams. Work hours are 8:00-5:00 with on ... include, but not limited to + Deliver excellent customer service by providing timely and professional communication with end-users...resolutions + Escalate unresolved or complex technical problems to Tier 2 support or other specialized IT… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …customer. This process is currently taking 10+ weeks. Day to day tasks include: - Handle Tier 1/ 2 Service Desk escalations through tickets, phone, or ... with the Network Manager, Network Engineers, 3rd party Network Service Providers, Service Desk , and...Full Time Employees): 1. Medical, Dental, and Vision offerings 2 . Weekly Direct Deposit 3. Paid Holidays and Personal… more
- TEKsystems (New York, NY)
- …syncs to report progress, blockers, and insights. Required Skills & Experience *Help Desk or IT support experience: 2 -4 years minimum in SaaS-heavy environments. ... from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. Title: Help Desk Contractor Duration: 6 month extendable contract - possibility to go FTE… more
- Hawaiian Electric (Honolulu, HI)
- …budget and time constraints. As needed, performs second-level help desk functions. ESSENTIAL FUNCTIONS: + Programs/adapts, tests, troubleshoots, documents, and ... or modifications). As needed, provides second-level technical support for Help Desk . + Collaborate with Development, Infrastructure, and Desktop Analysts, Database… more
- Tyto Athene (San Diego, CA)
- …VA, Huntsville, AL, Dayton, OH and Patuxent River, MD. The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to DAU ... to serve as a resource on the DAU Customer Service Team with on-site support required at the West...+ 3+ years industry experience, support center or help desk . + ITIL Foundations Certification desired. + Microsoft certification… more
- Oregon State University (Bend, OR)
- …to the OSU -Cascades IT Manager and functions as a member of the UIT Service Desk within the Business Architecture unit of University Information and Technology ... State University. Why OSU -Cascades IT? We are the tier 2 hands-on support for all things...all things technical on campus, dedicated to providing excellent service in support of teaching and research. Our team… more
- AeroVironment (Arlington, VA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and Cyber teams… more
