- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- CACI International (Sterling, VA)
- …for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, applications, and ... Tier 2 Technician Job Category: Information...to do:** Support end-user applications and work in a multi- tier service desk as well...end-user applications and work in a multi- tier service desk as well as work with… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- AdventHealth (Altamonte Springs, FL)
- …**together** we are even better. **Schedule:** Full Time **The role you'll contribute:** The Service Desk Tier II Analyst Intermediate serves an integral ... role in overseeing the daily operation of the Service Desk Tier II team...Associate in related field or equivalent work experience . 2 working in a Service Desk… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk . + Candidates with fewer than 4 attendance occurrences in a rolling ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ProSphere Tek (North Chicago, IL)
- …Service Engineer in North Chicago, IL. This position provides Tier 1 and Tier 2 Service Desk and End-User Service for approximately 3,700 ... 2 ,900 end user contacts per month for Service Desk support. **Essential Functions and Job...Incident Management. + Create, update, maintain and review quarterly Tier 1 and Tier 2 … more
- TEKsystems (Menasha, WI)
- …+ Escalate unresolved or complex issues to Tier 2 or Tier 3 support teams. Service Desk Operations + Log and update all support interactions in the ... Description We are seeking a motivated and customer-focused Service Desk Analyst in Menasha, WI....common IT problems and escalating more complex issues to higher- tier support teams. Key ResponsibilitiesTechnical Support & Issue Resolution… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …steps. + Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and ... Service Desk Incident Manager Clearance Required:...Bachelor's degree OR High School Diploma with an additional 2 years of experience * Certifications (Required): + IAT… more
- TEKsystems (Winston Salem, NC)
- …The current go live to the new platform is Oct. 7th. 1.Call Center/ Service Desk Experience - Tier 2 preferably 2 . Experience mirroring permissions, ... more of a hybrid scheduling. Skills Help desk , Help desk support, Troubleshooting, Service desk , Windows, Intuit, API, WebConnect Additional Skills &… more
- SAIC (Washington, DC)
- …award, with an anticipated decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities include, but are not ... excellence on programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk...user + Log and track support tickets in the service desk system, ensuring accurate documentation of… more
- CGI Technologies and Solutions, Inc. (San Antonio, TX)
- ** Tier 2 Help Desk Specialist...**Position Description:** We are seeking a dedicated and experienced Tier 2 Customer Service Representative to ... - Part-Time (Weekend Night Shift)** **Category:** Service Desk / End User Services **Main location:** United States,...with Tier 1 and Tier 2 support representatives to ensure seamless service … more
- NuAxis Innovations (Kansas City, MO)
- ** Tier II Service Desk ...Help Desk Institute's HDI certification + Customer Service Representative Certification **Experience:** At least 2 ... job, team, and community.We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a Full-Time position in Kansas City,… more
- TekSynap (Springfield, VA)
- … desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: + ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- Leidos (Odenton, MD)
- …via phone, email, Teams messages, and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- Beth Israel Lahey Health (Charlestown, MA)
- …School diploma or GED required. 2 . 1-3 years related work experience required in 2 plus years of Service Desk /IT Support experience supporting a large ... job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering...(BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1… more
- General Dynamics Information Technology (Quantico, VA)
- …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... issues are being actively addressed. + Elevate requests to Tier 2 , System Integrators, and Tier...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more
- General Dynamics Information Technology (Washington, DC)
- …an Impact:** + Provide technical support of Windows server systems, performing Tier II and Tier III administration, troubleshooting, and root-cause-analysis ... respond to system alerts + Respond to assigned tasks, incidents, and service requests + Plan, design, and deploy vendor and security-related patches,… more