- NS International, Ltd. (Troy, MI)
- …in accordance to internal and industry standards (eg ASPICE, ISO26262, IATF 16949). 2 .35%Prepare status reports regarding the software validation plan and KPI ... of Nippon Seiki, located in Troy, MI, is a tier one supplier of instrument clusters and head-up display...as experience interfacing directly with customers.Experience working with embedded systems within software development life cycle and… more
- Base-2 Solutions, LLC (Fort Meade, MD)
- …devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution. Provides support for ... Base- 2 Solutions is looking for a system/network administrator...virtual and storage environments; Linux, UNIX and Windows operating systems ; installs/loads operating system software , troubleshoots, maintains… more
- Base-2 Solutions, LLC (Fort Meade, MD)
- …and using IT systems . Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support to ... Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software , troubleshoot, maintain integrity… more
- Dexian - DISYS (Denver, CO)
- …not viable options.The IT Technician provides Tier 1 (first line support) and occasional Tier 2 support for the City staff by phone, in-person, email and via ... applications, and communicating devices for the entire organization.Scope of Responsibilities: Provides Tier 1 and occasional Tier 2 support to end-users… more
- Galapagos Federal Systems, LLC (Aberdeen Proving Ground, MD)
- …(ITMSC). Dive into a dynamic role where you'll cater to over 3,000 users with Tier 2 concierge-style support, Monday through Friday, from 7:00 am to 5:00 pm. ... & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management,… more
- Novo Nordisk Inc. (West Lebanon, IN)
- …AV systems and server rooms, including the Manufacture network and other manufacturing systems . This position provides Tier 2 and 3 support, technical ... Train other staff and stakeholders, as needed IT Support Tier 2 and 3, including projects support:...resolution (including incident escalation and follow-up beyond the organization, Tier 4) Analyze complex computer systems , identify… more
- Dexian - DISYS (Garner, NC)
- …operationalize processes to facilitate knowledge transfer to other operational team members and Tier 2 . * Hardware Monitoring: Monitor the health and performance ... Provides consultative direction and technical advice relating to the Bank's operating systems , software , and hardware infrastructure. Supports all areas of… more
- Merck & Co. (Durham, NC)
- …management processes.Actively lead the daily Tier 1 Process and participate in the Tier 2 , as requiredCoach the team to ensure work orders and inventory ... the selected individual must become proficient in the use of manufacturing systems and knowledgeable of site procedures to resolve process/equipment issues, minimize… more
- Bering Straits Native Corporation (Aberdeen, MD)
- …Technicians in the event that an incident or request cannot be resolved at the Tier 2 level.Troubleshoot and resolve user incidents and requests dealing with OPM ... Office 2007/2010, especially, Word, Excel and Outlook.Deploy hardware and software to fulfill user requests. Escalate tickets to ...Operating Procedures (SOP).Answer phone calls when directed by the Tier 2 Lead Manager during peak hours… more
- Creative Financial Staffing (Greenfield, IN)
- …workflows between Network Administrators and Server Administrators. Further, serving as a tier 2 troubleshooting escalation to the Network Administrator team. ... be a crucial skill and highly valued. Understanding these systems architecture and software utilization is paramount...a wide range of tickets. Essential Job Functions NetAdmin Tier 2 escalation point. Design, configure, implement,… more
- George Washington University (Washington, DC)
- …peripherals, etc.-Coordinates service requests including AV support and faculty technology training-Provide expert tier 2 and tier 3 support in a ... the diagnosis, maintenance, and repair of both hardware and software issues in a service environment with frequent interaction...include evening and/or weekend operation. This role typically handles Tier II or Tier III requests by… more
- Metasys Technologies, Inc. (Greenwood Village, CO)
- …installations and 3 years Professional demeanor and appearance Self-starter Teamwork Tier 2 -3 technical support of Windows devices and software and 5 years ... Tier II support of hardware - software installs and 2 years Troubleshooting with... Systems (Cameras and Security Desktop PC) o Tier 2 support for Networking Devices including… more
- DCS Corp (Eglin AFB, FL)
- …Tier 3" support role, resolving the most complex network issues escalated by Tier 2 support May coach and provide guidance to less-experienced professionals ... candidate will design, install, maintain, and coordinate the use of network systems . Monitor and manage data traffic/network performance and control network resource… more
- Northeast Georgia Health System, Inc (Gainesville, GA)
- …escalates any readiness issues that cannot be resolved to a higher level Tiered Huddle ( Tier 2 or 3)Leads the team toward documented procedures and standard work ... in a related field (Computer Science, Business Analytics, Management Information Systems , Data Science)Minimum Experience: A minimum of 7 years experience with… more
- American Honda Motor Co Inc (Torrance, CA)
- …the process. Focus initially on Tier 1 distributors then shift to Tier 2 distributors as improvements are implemented.Customer ServiceUsing the HACE scoring ... Constantly strive to improve the current process through improved systems development, cost reduction activities and customer communication.Campaign/Recall PerformanceTrack… more
- Aequor (Tampa, FL)
- …quality standards. Perform troubleshooting to resolve or escalate to the appropriate Tier 2 teams. Research and resolve more complex Field/Scientific application ... able to speak and write in Spanish. Minimum of 2 years IT Help Desk experience. Experience with call...experience. Experience with call center telephony and ticket system software such as ServiceNow. Experience supporting applications running on… more
- Fidelity TalentSource LLC (Boston, MA)
- …installation, maintenance, and associated service coordination of Fidelity s physical security systems . These systems include electronic card access, IP Video, ... detection, intercoms, electronic locking hardware, network infrastructure and associated software . This unique opportunity will be critical for supporting Fidelity… more
- Percepta (Houston, TX)
- …for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures ... IDs that provide access to various internal and external systems . The IT Support Technician completes other tasks as...phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis.Incident… more
- Dexian - DISYS (Raleigh, NC)
- …operationalize processes to facilitate knowledge transfer to other operational team members and Tier 2 . *Manage and resolve incidents and problems related to the ... Provides consultative direction and technical advice relating to the Bank's operating systems , software , and hardware infrastructure. Supports all areas of… more
- eXcell (Santa Clara, CA)
- …and equipment move under EC guidance BackUp / BAR Support: Escalate unresolved issues to Tier 2 or 3 specialist or client BaR contacts Coordinate tasks with ... Proactive walkthrough for failed hardware Physical audit of supported systems Proper disposal of hardware and media following client...there is a hardware problem or some type of software problem Proactive break / fix is based on… more
