- Repligen (Washington, DC)
- …providing on-site/in-lab support, troubleshooting and assisting with the execution of voice of customer surveysDevelop and execute project plans to ... KrosFlo® TFF System product lines. This will include responding to customer requests for technical support, giving technical seminars, performing product… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …business performance. Leveraging insights to design and drive a differentiated customer experience, they are responsible for developing and implementing all HCP ... Access, Commercial Excellence, Medical Affairs, Strategic Partnerships and Engagement, Customer Experience and Marketing Enablement, Employee Experience, Regulatory, PRB,… more
- Twist BioScience (South San Francisco, CA)
- …plans for Twist's Synthetic Biology and BioPharma portfolio, leveraging customer segmentation, competitor analysis, business trends, market opportunities, and ... timeline planning of tactical marketing programsDevelop a customer -centric content strategy aligned with each stage of...brand steward, ensuring that all content aligns with brand voice and guidelines.Interact with varying levels of internal and… more
- Merck & Co. (Rahway, NJ)
- …and/or participate in critical non-pipeline activities. - Participate in Interactive Voice Response (IVR) System d evelopment and User Acceptance Testing (UAT) ... strong knowledge of the principles of project management and clinical customer relationship management. - Technical Proficiency: familiarity with supply chain… more
- Amazon (Seattle, WA)
- …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
- SMBC (Boston, MA)
- …where smarter banking translates to a richer life. **Role Description** As an Associate in Customer Experience, Voice of Customer at Jenius Bank, you will ... + Ability to create reports, visualizations, and dashboards. + Familiarity with Customer Experience and Voice of Customer Metrics (NPS, CSAT, etc.). + Strong… more
- NTT DATA North America (Dallas, TX)
- …adaptable, and forward-thinking organization, apply now. NTT DATA currently seeks a Remote Customer Care Voice Associate to join our team. Basic Qualifications: ... to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. + Ensuring … more
- TekSynap (Arlington, VA)
- …and project management coordination for JSP voice projects and for JSP customer voice projects. + Provide system reporting and ensure the system can ... **RESPONSIBILITIES** + Overseeing and managing all aspects of the team supporting voice services for JSP supported customers, including VoIP, VoSIP, and TDM… more
- NTT DATA North America (TX)
- …to complete calls while working from home + Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. + Ensuring ... customer satisfaction and strive to meet service standards. +...must have a **dedicated, professional workspace** conducive to servicing Customer Service customers with the same quality as an… more
- NTT DATA North America (Lincoln, NE)
- …these roles you will be responsible for: * Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. * Ensuring ... customer satisfaction and strive to meet service standards. *...a professional/office related environment (ie office support, administrative, clerical, customer service) that required you to work regularly scheduled… more
- GCyber (Arlington, VA)
- GCyber is seeking a Voice Technician to support a high profile DISA customer . As a Voice Technician, you will support and maintain the voice ... Voice Technician, you will: + Configure, maintain, and troubleshoot voice communication systems (ISDN, VoIP, VoSIP, teleconferencing) to ensure high availability… more
- Corteva Agriscience (Des Moines, IA)
- … customer journeys to ensure seamless interactions at every touchpoint. + Voice of Customer (VoC): Collaborate with Business Intelligence on initiatives to ... programs. + Develop a robust communication plan to promote the Customer Centricity strategy and bring the voice of the customer to the company. + Develop… more
- Amazon (Nashville, TN)
- …lasting value. Key to success in this role is the ability to amplify the customer voice across Amazon, using unique insights and influence to drive meaningful ... into actionable strategies while fostering cross-functional partnerships that ensure the customer voice influences decision-making at all levels. Key… more
- Amazon (Santa Clara, CA)
- Description We are seeking a Principal Scientist to lead Amazon Customer Service's (ACS) voice AI initiatives. In this role, you will leverage your expertise in ... large language models and speech AI to pioneer our next-generation customer service voice solutions. You will shape the technical strategy for voice … more
- J&J Family of Companies (Irvine, CA)
- …define key process and system improvement opportunities applying key performance indicators and " voice of customer " data to progress innovative standards for ... design, testing, implementation, and post-launch support. . Lead projects to collect " voice of customer " and " voice of employee" feedback to guide project… more
- TE Connectivity (San Jose, CA)
- …Sales and Product Management for developing key customer growth strategies. - Monitoring customer pulse and translating the voice of customer into the ... 1. ** Customer Advocacy** - Frequent engagement with assigned customer (s) and translate their voice into the organization - Liaison between customer and… more
- Amazon (Santa Clara, CA)
- …(CS). We are seeking a Senior UX Researcher to re-imagine Amazon's suite of Voice of Customer products (VoC), which are critical for analyzing customer ... to the customer experience. As a Senior UX Researcher for the Voice of Customer product space, you will plan and execute a research roadmap to inform the… more
- Point32Health (Canton, MA)
- …improvement plan.** + In collaboration with key business partners, bring together existing Voice of Customer (VoC) insights, experience data and survey results ... and communities. **Job Summary** Under direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program...+ Must have a strong passion for bringing the voice of customers alive + Proven track record of… more
- TE Connectivity (San Francisco, CA)
- …Sales and Product Management for developing key customer growth strategies. - Monitoring customer pulse and translating the voice of customer into the ... 1. ** Customer Advocacy** - Frequent engagement with assigned customer (s) and translate their voice into the organization - Liaison between customer and… more
- Amazon (Seattle, WA)
- …defective products and purchasing experiences, and enabling others through our suite of voice of the customer tools. We build strategic technology and services ... role is part of the team that broadly supports defect detection Voice of Customer (VoC), root cause identification and resolution (Andon Cord), and earns back… more
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