- FirstBank PR (San Juan, PR)
- …analyzing, and synthesizing third-party research, internal surveys, and Voice of the Customer ( VoC ) data to generate actionable insights that drive ... This role plays a critical part in supporting the Customer Experience (CX) team by transforming complex data...against competitors. . Support the end-to-end process of internal VoC initiatives, including survey design, data collection,… more
- The Toro Company (Bloomington, MN)
- …financial health . Assist with collection of market research and voice of customer ( VOC ) data to determine feasibility of new product concepts and/or ... machinery . Create web content, sell sheets, press releases, testimonials . Analyze sales data , profitability, and production forecasts to ensure product line's… more
- Palo Alto Networks (Santa Clara, CA)
- …Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer ( VoC ) data to perform customer journey mapping. Manage the ... IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI, focusing on maximizing efficiency and delivering… more
- Baylor Scott & White Health (Dallas, TX)
- …Dallas, Texas.** We're seeking a strategic and data -driven Senior Analyst to join our Voice of Customer ( VoC ) Program team at Baylor Scott & White Health ... expand into additional CX measurement. **Insight Generation:** + Analyze VoC customer experience feedback data ...the organization to ensure alignment and support for the Voice of Customer ( VoC ) program.… more
- Ralliant (Chandler, AZ)
- …documentation, order/sales forecasts, and program review reports. + Analyze Voice of Customer ( VOC ) data to identify new opportunities, including IR&D ... our team. In this role, you will support program proposal efforts, customer engagement, and day-to-day management of assigned programs. This internship provides… more
- Siemens Energy (Raleigh, NC)
- …support Sales activities. + Support leadership in the collection of voice of customer ( VOC ) data to help advance new product development, product ... and execute business territory plans. + Ensure proper utilization of customer relationship management software (CRM-Salesforce) **What You Bring** + Bachelor's… more
- Hubbell Power Systems (Aiken, SC)
- …suppliers, and internal teams. + Collecting and analyzing Voice of the Customer ( VOC ) data to inform business decisions and product development. ... Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting… more
- GE Vernova (Houston, TX)
- …tools. **Job Description** **What you'll do (Job Responsibilities)** * Ensure VOC ( Voice of Customer ) data quality and migration into new platforms. ... & Marketing Organization, you will be an active contributor to strengthening data quality, supporting migration to new platforms, and enabling product management and… more
- ALBEMARLE (Charlotte, NC)
- …**corporate events** . + **Experience managing Voice of Customer ( VoC ) programs** , including survey design, data analysis, and collaboration with ... establish strong customer relationships and drive continuous improvements based on VoC data . + **Cross-Functional Collaboration** : Ability to partner with… more
- Entergy (New Orleans, LA)
- …service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting external data and insights to bring the ... team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops...VOC Insights and Analysis: + Aggregate and analyze data from surveys, interviews, focus groups, and other feedback… more
- Oriental Bank (San Juan, PR)
- The Advisor, Retail Channels ( Voice of Customer ) analyze customer experience data and performance indicators to generate actionable insights and drive ... improvements. Blend data analytics expertise with a customer -first mindset to ensure the voice of... customer experience and service delivery. + Analyze customer feedback and experience metrics (NPS, CSAT, VOC… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …on best practices within the industry and include the voice of the customer ( VOC ), and support data visualization tools with appropriate statistical ... together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with one… more
- Ralliant (Hollister, CA)
- …and maintains order and sales forecasts for assigned programs. Assesses VOC ( voice of customer ) data to identify business opportunities and recommend ... The Program Manager is responsible for the proposal effort, customer support, and management of their respective programs for those specific customers requiring a… more
- Intuit (New York, NY)
- …to customer , expert, and business problems + Use Voice of the Customer ( VOC ), feedback loops, and data analytics to identify friction points and ... Partnership & Program Execution** + Collaborate with Product, Engineering, Data , Marketing, Tax, and Customer Success to...interactions) at the flagship location + Act as the voice for local operations in strategic decision forums **Talent… more
- The Hartford (Hartford, CT)
- …understanding of the current and desired customer and agent experience. + Leverage data analytics : Interpret VoC data in partnership with Small Business ... of CX. + Utilize the Voice of Customer platform : Analyze and present data ,...decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your analysis to… more
- Crate & Barrel (Northbrook, IL)
- …shaping the company's understanding of the customer journey. This role owns the Voice of the Customer ( VOC ) program, transforming complex customer ... Experience + Strategic Leadership: Own and evolve the enterprise-wide Voice of the Customer ( VoC )...5-7 years of experience in customer experience, voice of the customer , data … more
- NRG Energy, Inc. (Houston, TX)
- …with customer journey mapping and voice of the customer ( VoC ) programs. . Familiarity with data visualization and reporting tools (eg, Power BI, ... deployment of AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing,… more
- AltaGas (Springfield, VA)
- …support the utility's customer experience (CX) strategy by integrating journey mapping, voice of the customer ( VoC ) analytics, and insight generation ... stakeholders. * Maintain and evolve the VoC dashboard, integrating multiple data sources to support decision-making and customer -centric KPIs. * Support the… more
- Lilly (Indianapolis, IN)
- …-centricity, UX testing, and viability. + Serve as a hardworking and data -driven voice of the customer ( VoC ) and the business during design and ... journeys while incorporating customer expectations combined with Voice of the Customer ( VoC )...experiences. + Strong understanding of UX principles, UX testing, VoC digital data gathering, UX measurement, and… more
- ZOLL Medical Corporation (Broomfield, CO)
- …in the clinical needs and product use cases across various markets. + Be the Voice of the Customer for assigned products, developing customer requirements ... their commitment to improving patient outcomes while delivering world-class customer service.At ZOLL, you won't just have a job....time to be a part of ZOLL!Job SummaryThe Code Data Product Manager is a critical position to support… more