- Siemens Energy (Raleigh, NC)
- …support Sales activities. + Support leadership in the collection of voice of customer ( VOC ) data to help advance new product development, product ... and execute business territory plans. + Ensure proper utilization of customer relationship management software (CRM-Salesforce) **What You Bring** + Bachelor's… more
- Siemens Energy (Raleigh, NC)
- …forecasting Order Input, support team members in collecting and processing voice of customer ( VOC ) data to help advance new product development, product ... approach to include proper preparation, pre-call planning, cross-selling, development of customer facing questions and customization of our solutions based on… more
- TEKsystems (Miami, FL)
- Hybrid in Miami, FL, 33131. 6 month W2 contract, Description The Voice of the Customer ( VoC ) Program Strategist/Manager, on the eCommerce Product Insights ... (ePI) team, is responsible for championing the voice of the customer across digital platforms....Experience with customer feedback and/or digital analytics data * Proficiency in VoC tools and… more
- Point32Health (Canton, MA)
- …+ In collaboration with key business partners, bring together existing Voice of Customer ( VoC ) insights, experience data and survey results to create ... working with external vendors or stakeholders and ensure year-over-year customer experience improvement. Using a research-based and data...+ Must have a strong passion for bringing the voice of customers alive + Proven track record of… more
- Intuit (Mountain View, CA)
- …with known methodologies and industry tools in CX such as customer sentiment, Voice of the Customer ( VOC ), survey infrastructure, measuring customer ... analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI...How you will lead + Lead team that manages Voice Of Customer ( VOC ) insights… more
- Amazon (Seattle, WA)
- …audiences and communicate clearly and concisely to both business and technical audiences. As a Voice of Customer ( VoC ) Sr. Program Manager overseeing the ... organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with...a robust VoC program that incorporates various VoC data . Ensure that the program captures… more
- Amazon (Seattle, WA)
- …customers navigate through issues and eliminate systemic defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of ... VoC products, connecting internal employees with their customer experience (CX) data and insights. We leverage sophisticated machine learning (ML) models and… more
- Amazon (Seattle, WA)
- Description We need your help to ensure that the voice of the customer comes through in data -driven Customer Experience Impact (CXI) metrics. As a ... vision is to be the ultimate steward of the Voice of the Customer ( VoC ),... issues, changes to our policies, and optimizing the customer experience through causal analysis of data .… more
- Hubbell Power Systems (Aiken, SC)
- …diverse audiences of customers, suppliers, and internal team members. + Gather VOC ( voice of the customer ) data and information to support business ... collaborate with other product and marketing managers to gain insight in collecting VOC and market trends. + Based on product knowledge, cultivate leads in the… more
- Amazon (Seattle, WA)
- …customers navigate through issues and eliminate systemic defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of ... advanced NLP, machine learning and Large Language Models (LLM) to transform raw customer data into actionable intelligence. Key focus areas include: -… more
- J&J Family of Companies (Santa Clara, CA)
- …Target Product Profile (TPP) and claims for new product development releases. + Conduct Voice of Customer ( VOC ), Market Research, and Competitive Market ... presentation skills are required. + Proven ability to **analyze customer needs, VOC , and market data...and claims for new product development releases. + Conduct Voice of Customer ( VOC ), Market… more
- Amazon (Austin, TX)
- …customers navigate through issues and eliminate systemic defects to prevent future issues. The Voice of Customer ( VoC ) team builds Amazon's flagship suite of ... VoC products, connecting internal employees with their customer experience (CX) data and insights. We leverage sophisticated Machine Learning (ML) models and… more
- Corteva Agriscience (Des Moines, IA)
- …refine customer journeys to ensure seamless interactions at every touchpoint. + Voice of Customer ( VoC ): Collaborate with Business Intelligence on ... proof of performance from the company's solutions. By leveraging data , customer insights, and best practices, this...Proven track record in customer journey mapping, voice of customer ( VoC ) programs,… more
- Realtor (Austin, TX)
- …from stakeholder enablement and backlog management to TPM-style delivery support and Voice -of- Customer ( VOC ) synthesis You'll also manage the portfolio ... at **Realtor.com** **(R)** , We are looking for a Lead Product Manager to join our Data Organization, this role is central to our mission of treating Data as a… more
- Amazon (Arlington, VA)
- …technical and BI teams to define and deliver solutions. - Collection of VoC ( Voice of the customer data ) through usability studies, surveys, focus groups ... initiatives to define the long-term strategy and vision to meet emerging customer needs. You will handle complex product development and business management… more
- Cincinnati Incorporated (Cincinnati, OH)
- …timely information regarding availability + Support efforts to collect competitive and VOC ( Voice of the Customer ) data + Assist other departments as ... customers and service representatives as requested + Maintain accurate customer information in database + Communicate with purchasing, engineering...needed to maximize customer satisfaction + Commitment to company values of continuous… more
- Amazon (Nashville, TN)
- …Responsibilities: * Drive development and implementation of customer -centric solutions * Lead Voice of Customer ( VoC ) initiatives to identify pain points ... Insights & Innovation Sr Program Manager (PM) will bridge customer needs and business capabilities through data -driven...- PMP certificate - Master's degree - Experience with Voice of Customer ( VoC ) methodologies… more
- Amazon (Santa Clara, CA)
- … Service (CS). We are seeking a Senior UX Researcher to re-imagine Amazon's suite of Voice of Customer products ( VoC ), which are critical for analyzing ... identifying trends, and driving proactive solutions across Amazon. Our VoC products are used by teams globally across Amazon... experience. As a Senior UX Researcher for the Voice of Customer product space, you will… more
- Amazon (Seattle, WA)
- …serve our customers. We are seeking a Senior UX Designer to reimagine Amazon's suite of Voice of Customer products ( VoC ), which are critical for analyzing ... identifying trends, and driving proactive solutions across Amazon. Our VoC products are used by teams globally across Amazon...experience. As a Senior UX Designer for in the Voice of Customer product space, you will… more
- Point32Health (Canton, MA)
- …and strategic improvement plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data -driven improvement plans ... Experience Manager serves as an in-house expert, champion, and voice of customers ( VoC ), across all lines...strategic CX improvement plans.** + Build and manage multiple data -driven improvement plans focused on strengthening customer … more