- FirstBank PR (San Juan, PR)
- …analyzing, and synthesizing third-party research, internal surveys, and Voice of the Customer ( VoC ) data to generate actionable insights that drive ... This role plays a critical part in supporting the Customer Experience (CX) team by transforming complex data...against competitors. . Support the end-to-end process of internal VoC initiatives, including survey design, data collection,… more
- Palo Alto Networks (Santa Clara, CA)
- …Mapping & VoC Integration: Utilize advanced analytics and Voice of the Customer ( VoC ) data to perform customer journey mapping. Manage the ... IT Business Analyst, you will be the strategic force transforming our Customer Support operations through AI, focusing on maximizing efficiency and delivering… more
- Ralliant (Chandler, AZ)
- …documentation, order/sales forecasts, and program review reports. + Analyze Voice of Customer ( VOC ) data to identify new opportunities, including IR&D ... 2026** . In this role, you will support program proposal efforts, customer engagement, and the day-to-day management of assigned programs. This internship provides… more
- Banco Popular Puerto Rico (New York, NY)
- …analytical, detail-oriented, and proactive Senior Business Analyst to help lead our enterprise Voice of Customer program. This individual will play a critical ... to drive organizational improvements. + Extract, aggregate, and analyze customer feedback data from multiple sources including...development of training materials and best practices based on Voice of Customer insights. + Collaborate with… more
- Hubbell Power Systems (Aiken, SC)
- …suppliers, and internal teams. + Collecting and analyzing Voice of the Customer ( VOC ) data to inform business decisions and product development. ... Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting… more
- Penn Medicine (Philadelphia, PA)
- …analysis, recruitment plan, etc.). * Leverages PAH platforms for voice of the customer ( VOC ) data to enhance and improve patient experience through ... utilization of volunteers. * Acts as the primary point of contact for routine queries from volunteers, prospective volunteers and hospital staff. * Leads the coordination of the volunteer recognition program on an annual basis and more frequently as deemed… more
- Principal Financial Group (Des Moines, IA)
- …that shapes the future of our customer experience. We're looking for a Voice of Customer ( VOC ) Operations Analyst who is passionate about understanding ... You'll serve as the bridge between marketing, enterprise CX, data , and technology teams-ensuring customer insight is...Bachelor's degree or equivalent experience + 2+ years in VOC , CX, customer insights, analytics, or marketing… more
- ALBEMARLE (Charlotte, NC)
- …**corporate events** . + **Experience managing Voice of Customer ( VoC ) programs** , including survey design, data analysis, and collaboration with ... establish strong customer relationships and drive continuous improvements based on VoC data . + **Cross-Functional Collaboration** : Ability to partner with… more
- GE Vernova (Longmont, CO)
- …tools. **Job Description** **What you'll do (Job Responsibilities)** * Ensure VOC ( Voice of Customer ) data quality and migration into new platforms. ... & Marketing Organization, you will be an active contributor to strengthening data quality, supporting migration to new platforms, and enabling product management and… more
- Intuit (Mountain View, CA)
- …Quickbooks and Mailchimp. This role requires a strategic, analytical thought leader to steer our Voice of Customer ( VoC ) program, which measures trends in ... teams to marry survey data with other data sources (eg customer behavioral data...a connected manner + 5+ years of experience leading CX/ VOC intercept survey programs (eg capturing metrics like CSAT,… more
- Entergy (New Orleans, LA)
- …service territory.** **Job Purpose/ Summary:** The Voice of the Customer ( VOC ) team is responsible for harvesting external data and insights to bring the ... team's efforts lead to increased use of the customer voice in decision-making, consistent feedback loops...VOC Insights and Analysis: + Aggregate and analyze data from surveys, interviews, focus groups, and other feedback… more
- PSEG (Newark, NJ)
- …for this position. **Job Summary** PSEG is looking for Summer 2026 Technical Intern for the Voice of the Customer ( VoC ) and Customer Analytics Team. The ... Voice of the Customer Team is responsible for leveraging JD Power business...oversees Transaction Satisfaction Surveys for utility scorecards, managing post-interaction customer experience. As a VOC Intern, you… more
- Liberty Utilities (Alma Center, WI)
- … data insights. + Support the Manager of Data Analytics and Manager Voice of Customer with process design and workshops to jointly improve Liberty's ... Manager, Voice of the Customer Insights LU... establishes as robust market research portfolio that uses data for insights. Business leaders across Liberty will be… more
- Oriental Bank (San Juan, PR)
- The Advisor, Retail Channels ( Voice of Customer ) analyze customer experience data and performance indicators to generate actionable insights and drive ... improvements. Blend data analytics expertise with a customer -first mindset to ensure the voice of... customer experience and service delivery. + Analyze customer feedback and experience metrics (NPS, CSAT, VOC… more
- The Hartford (Hartford, CT)
- …understanding of the current and desired customer and agent experience. + Leverage data analytics : Interpret VoC data in partnership with Small Business ... of CX. + Utilize the Voice of Customer platform : Analyze and present data ,...decisions. + Develop CX-related projects and pilots : Put VOC insights into action to leverage your analysis to… more
- Deloitte (Mclean, VA)
- …VOC Strategy + Work with business stakeholders to translate their objectives into VOC ( Voice of Customer ) solutions, journey maps, and actionable ... stakeholders. + Experience in client-facing consulting or advisory roles. + Exposure to VOC strategy, customer journey mapping, or analytics program delivery. +… more
- NRG Energy, Inc. (Houston, TX)
- …with customer journey mapping and voice of the customer ( VoC ) programs. . Familiarity with data visualization and reporting tools (eg, Power BI, ... deployment of AI technologies across call center operations to enhance both customer and agent experiences. This role is responsible for identifying, implementing,… more
- Leggett & Platt, Incorporated (DE)
- …we consider a plus: + Experience with compliance, Voice of Customer ( VOC ) insights, and digital product data systems. + Familiarity with tools such as MS ... business. Our Home Furniture business brings an intense focus on the customer , innovation, world-class manufacturing capabilities, and a global footprint together to… more
- Alamo Group Inc. (Huntsville, AL)
- …shows. A critical responsibility is leading product management input through the pragmatic framework of Voice of the Customer ( VOC ) - ensuring customer ... four brands for pipeline management and forecasting. + Ensure data accuracy and pipeline visibility to support executive decision-making....portfolio. + ** VOC Program:** Establish a structured Voice of the Customer program (aligned to… more
- Travel + Leisure Co. (Orlando, FL)
- …or partnership development + wins and opportunities in customer experience delivery from VOC program data + brand equity KPI tracking and industry trends and ... benchmarks + senior leader, investor, or public relations information requests + Manage ongoing Voice of the Customer ( VOC ) survey processes (eg Post Tour,… more