- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst,** you will utilize ... workforce management tools and best practices to provide tactical support...within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and site performance… more
- Cardinal Health (Columbus, OH)
- …scheduling, forecasting, and Paid Time Off planning utilizing Amazon Connect Workforce Management ( WFM ) + Real time monitoring of the day-to-day business ... field preferred + Experience with Amazon Connect Integrated Voice Response (IVR) and Workforce Management ( WFM ) preferred + Experience with Verint or other … more
- Amazon (Seattle, WA)
- …provide solutions to help our partners better serve their customers. We are looking for a Workforce Management ( WFM ) Program Manager to lead WFM related ... improvements - Experience working cross functionally with tech and non-tech teams - Workforce Management experience (Forecasting, Scheduling, Real Time … more
- Elevance Health (Las Vegas, NV)
- …The ** WFM Analyst II/Scheduler** is responsible for performing both real -time analysis and scheduling functions to support our 2nd shift operations (11:30 ... levels are met. + Monitors call volume demand in real time and flexes workforce accordingly. +...Nice/IEX and Genesys Cloud is preferred. + 2 years real -time management experience in a centralized call… more
- Amazon (Dallas, TX)
- …eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective ... team members across geographies * To mentor and support Workforce Analysts and Real Time Analysts Basic...end to end projects or programs * Knowledge of workforce management programs * Expert knowledge of… more
- Paylocity (Schaumburg, IL)
- …preferred, or equivalent experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on ... mitigate impact. Discretion and Impact: + Continuously seek opportunities to improve real -time management processes, tools, and techniques to enhance operational… more
- Amazon (Dallas, TX)
- …MHLS, we're looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. This is a 12 monthseasonal opportunity with temp to pm potential ... operations - Experience with HR processes and systems - 1-3 years of WFM Management experience Preferred Qualifications - Experience with process improvement and… more
- DoorDash (Tempe, AZ)
- …rapid escalation during disruptions. This role delivers critical operational insights, addressing real -time workforce needs to meet SLAs. You'll collaborate with ... demands of an ever changing and scaling organization. About the Role As a WFM RTA Manager, you will provide strategic leadership and day-to-day oversight for RTA… more
- Sedgwick (Dublin, OH)
- …customer experience. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Determines overall strategy of the workforce management ( WFM ) team and their work for a ... and experience required to include six 7+ years of workforce management ( WFM ) experience in...skills with experience in forecasting, capacity planning, scheduling, and real -time management . + Proven ability to collaborate… more
- Access Dubuque (Dubuque, IA)
- …customer experience. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Determines overall strategy of the workforce management ( WFM ) team and their work for a ... and experience required to include six 7+ years of workforce management ( WFM ) experience in...skills with experience in forecasting, capacity planning, scheduling, and real -time management . + Proven ability to collaborate… more
- The Walt Disney Company (San Antonio, TX)
- …(DTC) experience through strategic hard work and determination! We are seeking a Senior WFM Manager in San Antonio, TX who will be an outstanding addition to our ... Workforce Optimization and Capacity Planning team. This role will...Lead and develop team managers in forecasting, scheduling, and real -time arenas + Lead in capacity planning using deep… more
- UGI Corporation (Cleveland, OH)
- CES Workforce Management Analyst Location: Cleveland, OH, US, 44131 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Requisition Number: 26209 When ... meets high standards of quality and data integrity. + Workforce Management of Contact Center Activities -...a capacity planning role. + Demonstrated experience with a WFM system including real time scheduling/adherence. +… more
- DISH Network (Englewood, CO)
- …and surge needs + Build and develop a high-performing team of Capacity Planning and Workforce Management leaders and experts in a 24/7 environment + Engage with ... WFM Strategic Planning team handling capacity planning, WFM tool ownership, M&A project management , and...in large organizations + 5+ years leadership experience in workforce management + Expert knowledge of forecast… more
- DoorDash (Phoenix, AZ)
- About the Team The Workforce Management team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live ... will be the single point of accountability for all workforce planning and real -time execution related to...about you because you + Have 5+ years in workforce management or support operations or … more
- J&J Family of Companies (Pittsburgh, PA)
- …Minimum of 2 years' experience using Genesys WFM , Aspect, Nice IEX or other Workforce Management tool. + Relevant experience in operations or workforce ... adjust the queues and prioritize call routing. + Monitoring real -time performance metrics of the contact center systems, to...Statistics or a related field. + Professional certifications in workforce management or analytics (eg, WFM… more
- Broadview FCU (Albany, NY)
- …of Workforce Analysts and is accountable for forecasting, real -time workforce execution, scenario modeling, and WFM technology. This role blends deep ... workforce performance and budget. + Drive optimization and governance of workforce management tools (eg, Calabrio, Workday), ensuring data integrity,… more
- KBR (Chantilly, VA)
- Title: Workforce Staffing Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides high-end engineering and advanced technology ... is at the forefront of engineering, logistics, operations, science, program management , mission IT and cybersecurity solutions. + Collaborative Environment: Be part… more
- Intuit (Plano, TX)
- Overview Intuit is looking for a results-driven Manager to lead our Workforce Management and Frontline Sales Support teams with a focus on efficiency, ... multiple channels. This role is responsible for the full workforce management cycle, including but not limited...(chat, inbound, outbound) + Strong command of forecasting, scheduling, real -time management , and reporting best practices +… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …and tools that differentiate UKG in the market. We blend deep domain knowledge of Workforce Management ( WFM ) and Human Capital Management (HCM) with ... UKG remains at the forefront of analytics innovation in WFM and HCM. In this role, you will: Design...to real -world data projects (SaaS, HR, or workforce management environments is a plus). Leadership… more
- Amazon (Goodyear, AZ)
- … Management , Scheduling, Forecasting and Reporting. The ideal candidate demonstrates workforce management expertise and an understanding of emergency ... business acumen to build and lead our Work Force Management ( WFM ) Program at Amazon's Global Security...and analyze staffing reports, identify trending patterns, and maintain workforce management dashboards with key performance indicators.… more