- EPMA (Houston, TX)
- Our client is actively recruiting a Senior HR Technology Analyst - Workforce Management Systems with strong analytical capabilities for a full time position in ... Timekeeping and Activities implementations and supporting initiatives on the Oracle Cloud Workforce Management side, working with various key players across the… more
- TravelCenters of America (Westlake, OH)
- Job SummaryThe Workforce Management Analyst is a key role that supports the department's goal of being the centralized workforce center of excellence. This ... feeds and historical trends.Duties and ResponsibilitiesServe as point of contact on workforce management processesServe as subject-matter expert on workforce … more
- General Dynamics Information Technology (Washington, DC)
- …team to develop service level standards and determine best practices in workforce management and service levelsCommunicate orally and in writing sufficient ... and/or lead small group process improvement initiatives related to enhancing workforce management processes and increasing communication with Site… more
- Cognizant (Austin, TX)
- Workforce Management Specialist Cognizant is seeking a workforce management specialist to provide guidance on capacity and scheduling requirements for a ... in processes to find the route cause & rectify.* Managing communication and project management when required. * Use data to analyze trends and develop insights which… more
- Truist Financial Corporation (Arlington, TX)
- …attendance management . This position works under the guidance and direction of the Workforce Management Manager and Workforce Management leader to ... experience in this discipline. 2. 3 years Contact Center, and/or workforce management experience. 3. Proficiency in Computer Applications (Windows, Excel, MS… more
- Harbor Freight Tools USA, Inc. (Calabasas, CA)
- The Workforce Management team at Harbor Freight Tools is responsible for delivering best-in-class labor planning and scheduling operations supporting over 20,000 ... provide the best experience for our customers and associates. The Manager of Workforce Management will report to the Director of Labor & Scheduling. This new… more
- OneMCI (Jacksonville, FL)
- WORKFORCE MANAGEMENT SPECIALISTWe are a rapidly growing, industry leading business process outsourcing, and software development organization. As a high growth ... a difference is the organizations shape, direction, and growth.WHAT DOES THE WORKFORCE MANAGEMENT SPECIALIST DO?The Workforce Management Analyst is… more
- CareMount Health Solutions, LLC (Mount Kisco, NY)
- The Workforce Management Analyst (WFM) is responsible for payroll processing and all WFM tasks; including: analyzing center and agent performance; generating and ... system and call management application(s) (Cisco Finesse, CUIC) and Workforce management software used to manage schedules, work flow and statistical data.… more
- Coca-Cola Refreshments (Charlotte, NC)
- …and Grow your Career with Us! Job Overview The primary focus of the TCoS Workforce Management Specialist is to assign the right employees with the right skill ... attained. This is accomplished through the effective use of a combination of workforce scheduling software and real-time queue management software, along with… more
- Visiting Nurse Service of New York (New York, NY)
- …compared to staffing levels, both in real-time and historically. Works with Workforce Management (WFM) leadership, as well as cross-functional partners focusing ... focus on details, accuracy, and quality required. Strong knowledge in using workforce management software required.. Experience with Five9 and Verint preferred.… more
- Wells Fargo (San Antonio, TX)
- …Service; Fraud and Claims Management ; Retail Core Operations; and Workforce Management , Capacity Planning and Productivity Analytics. Resource Planning ... the CSBBO delivery teams to provide best-in-class capabilities and leadership in workforce management , capacity planning, and business intelligence to optimize… more
- Tractor Supply (Brentwood, TN)
- …responsible for the end to end management and execution of our Workforce Management (WFM) applications in scheduling, workload, and forecast management ... workload and schedules for all TSC StoresServe as the technical expert for workforce management applicationsResponsible for complete labor management system… more
- Homesite Insurance (Phoenix, AZ)
- …Resource Planning and Management who are primarily charged with supporting the workforce management efforts within the center. As the supervisor you would ... member of the contact center leadership team, providing oversight of the supportive workforce management activities as performed by the Resource Planning and … more
- AdaptHealth LLC (Brentwood, TN)
- …of patients' lives, please click to apply, we would love to hear from you. Workforce Management Analyst The Workforce Management Analyst is responsible ... the position. Provide real-time monitoring via available tools (Genesys Cloud.) and workforce management techniques to make intra-day adjustments to maximize… more
- MGM Resorts International (Las Vegas, NV)
- …has one exciting mission: To entertain the human race. The main responsibility of the Workforce Management Manager will be to manage the day to day operations of ... the workforce management department. This task will encompass monitoring and evaluating the staffing levels, business volume efficiency, and correlated customer… more
- ContactUS, LLC (Columbus, OH)
- …Pull data from a variety of sources, and use Excel templates to compile workforce management attendance reports. Sources include but are not limited to: Avaya ... per pay period. Report delivery interrupted by request of management or due to systems outages will not count...professional, clear and concise correspondence with all levels of management using correct terminology. Excellent Speech to Text -… more
- Chubb INA Holdings Inc. (Chicago, IL)
- Combined Insurance, a Chubb Company, is seeking a Workforce Management Lead to join our fast-paced, high energy, and growing company. For nearly 100 years in the ... organization emphasizing integrated service, cost effectiveness, efficiency and value.The Workforce Management Lead role is a leadership position… more
- MGM Resorts International (Detroit, MI)
- Location: Detroit, Michigan Position Summary: It is the responsibility of the Workforce Management Specialist to create and implement weekly schedules for the ... planning, and regulations. Experience in working with Virtual Roster or other workforce management software preferred. Excellent guest service and hospitality… more
- Humana (Charlotte, NC)
- **Description**The Workforce Management Lead applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and ... talent management , diversity and human resource compliance). The Workforce Management Lead works on problems of diverse scope and complexity ranging… more
- MGM Resorts International (Las Vegas, NV)
- …one exciting mission: To Entertain The Human Race. PRIMARY PURPOSE: The Workforce Management Specialist creates and implements scheduling solutions utilizing ... supportive environment. PRINCIPAL DUTIES AND RESPONSIBILITIES: Subject matter expert on Workforce Management software and processes; track, monitor, and… more
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